Xinix Reviews

Name: Xinix
Rating: 4.92

4.9 Rating 646 Reviews

99 %

of reviewers recommend Xinix

Company Reviews

Metrics

Info

4.9

Based on 646 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03333 055 888

Email:

sales@xinix.co.uk

Location:

4, Thames Road, Barking
IG11 0HZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very quick and helpful technical support from Uzair Sahi.”

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Posted 2 years ago

“Extreemly good service provided by Uzair”

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Posted 2 years ago

“Switched from a landline to VOIP using an ATA box (so kept the old phones). Almost uniquely (in my experience of such things) everything worked first time. The supplied ATA box had been correctly preconfigured. Plugged the ATA into the router, the phone into the ATA and was making calls within a couple of minutes - literally 'plug and go'. Many thanks to Uzair.”

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Posted 2 years ago

“my whole experience has been amazing. The person was so polite and helpful. this app is super useful and make my life easy”

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Posted 2 years ago

“Switching from a landline to an IP Phone and I stumbled across Xinix via Google. Having asked a couple of questions about it via the online chat I decided to take the plunge and place an order. So far, so pleased I did. The hardware arrived quickly and they called me to discuss my requirements and went through my options with me. Chloe was very helpful and not at all pushy, which I often dread about calls like these. She did as she said she was going to and left me her number in case I had any further questions. Infinitely better than most companies where you get multiple IVR options and then stuck on hold for ages before getting through to a human in the "wrong department"!! I then had a call from technical support to help set up the phone. Although I am pretty technical there are a lot of options in the configuration screens but most of it was done automatically by Xinix. Uzair was also very helpful. Next up will be to port my landline number to the IP phone once we terminate with our current provider. If that goes as well as the setup has gone so far I can only be pleased. It's been so nice to be treated like a human, rather than a number, again! Thank you Chloe and Uzair!”

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Posted 2 years ago

“This was the first time I have bought equipment from Xinix. The process was faultless and the staff were friendly, helpful and knowledgeable. If I require additional equipment in the future I hope to do business with Xinix again.”

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Posted 2 years ago

“A few days ago, I called Xinix because I was trying to get the IP address of my grandstream VoIP phone. They guided me according to my phone system model. The customer care representative was very patent with me and he answered all questions as well.”

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Posted 2 years ago

“I called in for a greeting setting for Christmas. Completed everything with a few clicks. Everything was simple and then they offered a written guide for setting. Very helpful staff, in fact, I am going to read through the guide next time. Very well-mannered customer care.”

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Posted 2 years ago

“Great value of money, hassle-free method with great customer service. Before selecting my VoIP plan, I was offered a detailed information package will all the available options. Staff is friendly and answers all questions, 5 stars for an affordable VoIP package for my small business.”

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Posted 2 years ago

“We would have no hesitation to work with Xinix we purchased some Fanvil bundles from them which were excellent and delivered promptly but we also needed advice which was given and much appreciated.”

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Posted 2 years ago

“The quality of service and support with Xinix has been of very high standard and appreciate all the help Bill in support was able to give us. !!!!”

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Posted 3 years ago

“Extreemly good service, very attentive we would use again and recommend to others.”

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Posted 3 years ago

“The service provided was very smooth and done it quickly husian was very helpful with the whole process and finally tried to resolve and its done.”

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Posted 3 years ago

“Absolutely fantastic customer service, Bill was a great help and a wonderful tutor showing us how to get the most from our system.”

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Posted 3 years ago

“Awesome customer service, had an issue with my Wifi and it was fixed in minutes thanks to Ben.”

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Posted 3 years ago

“Great Customer service, had an issue and it was fixed in minutes thanks to the knowledgeable and friendly staff. Best phone company I have dealt with!”

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Posted 3 years ago

“Spoke to Hussain on various options available and was very helpful in guiding me through them. A lot to remember though, a guide book would also be helpful”

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Posted 3 years ago

“Superb customer service and support. I first contacted Xinix through the on-line chat and Tia answered every question that I had which gave me the confidence to purchase from them. The followup via telephone and email was second to none. Nadeem was extremely helpful getting my Samsung Officeserv working with Xinix trunks - to the extent that he kept chasing ME to get things fixed. I have had to chase many telecoms support teams in my time, but never have I experienced one chasing me! If support and personal service is as an important factor as quality in your purchase decision (and it should be), you should seriously consider Xinix. It took me a long time to find them, but I am so pleased that I did. I thoroughly recommend them.”

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Posted 3 years ago

“After having a difficult time setting up our VoIP in the office, i finally came across XINIX and decided to give them a try. Not only did they set me up the same day, the service worked better than expected. Additionally, I cannot say enough good things about the customer service. There is always a person on on the other end when I need help. A special mention to Danielle, Chloe, and Mohsin who have really taken the time and effort to help me get set up and answer all my questions. I would recommend XINX to all businesses.”

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Posted 3 years ago

“absolute pleasure to deal with from initial enquiry to setup, Our support from Moshin was fantastic and he had us up and running in only a few minutes.”

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Posted 3 years ago

Xinix is rated 4.9 based on 646 reviews