Xinix Reviews

Name: Xinix
Rating: 4.91

4.9 Rating 698 Reviews

99 %

of reviewers recommend Xinix

Company Reviews

Metrics

Info

4.9

Based on 698 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03333 055 888

Email:

sales@xinix.co.uk

Location:

4, Thames Road, Barking
IG11 0HZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Uzair has been outstanding in helping me help my elderly Auntie and Uncle set up there new telephone. A true asset to the company, who have also provided excellent customer service. I would highly recommend Xinix and the support team especially Uzair for patience and knowledge”

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Posted 7 months ago

“Seamless transition from old system to new one , works a treat. Customer service there to answer any and all queries as the instalation progressed. Very pleased. Gerry F”

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Posted 7 months ago

“Uzair and Afaq were brilliant and sorted my issue out. Great service”

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Posted 7 months ago

“Amazing service as always good communication via tickets.”

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Posted 7 months ago

“Mr Uzair Is A Great Person To Talk And Have Such A Good Info Regarding His Job. Talked To Him For Arround An Hour And All My Queries Were Solved With Great Patience. Highly Recomended..”

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Posted 7 months ago

“Uzair Sahi”

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Posted 7 months ago

“Uzair Sahi was amazing in helping to set up my system. Nothing was to difficult, he was polite and as well as setting up my phone was very helpful in showing back office mechanisms, one word amazing”

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Posted 7 months ago

“I have just signed up for full fibre internet and selected Xinix as a VOIP provider because BT won't allow Plusnet to offer a VOIP telephone service. The switchover took a few days to complete, XINIX sent me a box to link between the router and my Panasonic DECT phone. Unfortunately there was an issue with the region setting on the box, Uzair at XINIX was able to log in remotely to make good. Although I have only been with them for a few days I have found them to be very responsive and offer a quick customer service. Bodes well for the future.”

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Posted 7 months ago

“The system would drop calls or overlap calls. Customers complained they would call with no answer. Checking logs we couldn't see the missed calls. Called for support on the issue and we were asked to inform them when this happens within 24 hours. How would we know when new sales enquiries were calling to identify this issue? They had multiple applications that required updating but you weren't informed of the updates so parts of the system would fail. Poor customer service support that you could barely hear when you called. I would recommend to go to BT business directly more functionality and a much lower cost much better service. Moving over we have had no complaints about missed calls that we cannot see on the system. No downtime and no poorly structured support resolution. Xinix management absolves themselves of any issues where possible rather than dealing with the issue. They looked competitive as a solution to begin with but total cost of their solution is not worthwhile. We lost a large amount of sales opportunities because of their system.”

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Posted 7 months ago

I am sorry but we have no such incidents reported by our current users. We have over 25000 users on our database. You also wrote this review as Anonymous, so it is impossible to find any records of this. Please provide your customer details.

Posted 7 months ago

“Excellent product knowledge”

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Posted 7 months ago

“Great customer service Nothing too much trouble Great advice given and everything arrived on time and happened as it said it would All round fantastic! Thank you”

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Posted 7 months ago

“Explained and guided professional.”

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Posted 7 months ago

“Maryam did a fantastic job”

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Posted 7 months ago

“Price is good Very efficiently delivered my equipment Customer service very good and very polite”

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Posted 7 months ago

“Nice easy set up no issues”

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Posted 7 months ago

“All rounder service , respond to problems, Been quiet a challenge, Only negative please use 1st class post Strong positive polite staff . Thank you .”

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Posted 7 months ago

“very helpful, problems sorted quickly”

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Posted 8 months ago

“This is a brilliant service. I set my grandma up with xinix digital line and she has telecare also at her home. Maryam And her team have been very helpful to get this set up.”

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Posted 8 months ago

“Great customer service! The team are always ready to help and they are very efficient. We have had to make small tweaks to our system which have always been accommodated by the Xinix team efficiently.”

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Posted 8 months ago

“I have rarely dealt with a more conscientious service provider. The product, voip phone to replace the defunct copper system, was installed exactly as scheduled. A minor glitch occurred, dealt with very efficiently and effectively, by remarkably personable and knowledgeable staff. If only other companies worked in the same way... Thank you xinic and in particular Maryam who was the main contact.”

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Posted 8 months ago

Xinix is rated 4.9 based on 698 reviews