Xinix Reviews

Name: Xinix
Rating: 4.92

4.9 Rating 645 Reviews

99 %

of reviewers recommend Xinix

Company Reviews

Metrics

Info

4.9

Based on 645 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03333 055 888

Email:

sales@xinix.co.uk

Location:

4, Thames Road, Barking
IG11 0HZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This stuff works. It’s simple. It’s excellent value for money. I love the way we have a normal handset (me mum appreciates this part) and the rest of us access this system via our mobiles using the app (essential as our mobile signal comes and goes in these parts). Thee guys really seem to care about customer service- I benefited from the follow-up call - well done team Xinix!”

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Posted 1 year ago

“Service Great. Easy to set up. They transferred my phone number no problems. Any quires they answerer straight away, no hanging on the line for ages. I am so pleased with everything.”

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Posted 1 year ago

“Responsive and pleasant help. Maryam took an interest in ensuring our system was working as it should.”

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Posted 1 year ago

“Maryam helped us today to setup another phone for our ip land line. She was very friendly and quick to sort us out. We are very happy with the service.”

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Posted 1 year ago

“Uzair was fantastic he helped me to configure my phone he was very helpfull and i took up alot of his time sorry about that not very technical, so happy to be up and running thanks again for your expertise .”

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Posted 1 year ago

“I wanted to keep my landline number when I moved to ‘fibre to the property’ for my broadband but only because it is still listed as the contact for a couple of clubs. A basic VoIP line appeared to be the answer so I hunted for a basic package. I found Xinix was the cheapest and put in my order on the internet. I have had direct contact with real people phoning me. First of all to check the details and telling me what would happen. Then telling me that my number was being ported from my existing supplier and that the necessary hardware was on its way. Now the phone I used for my landline is plugged in to the hardware Xinix sent and I can use it as before. Everything happened seamlessly and Xinix have contacted me today to check that all is ok. I have been made to feel that my custom is important to them - excellent customer service”

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Posted 1 year ago

“Very easy to set up and a very good team behind it if you need help,will be recommending to everyone”

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Posted 1 year ago

“many thanks to Uzair for a late afternoon fix with the phone lines”

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Posted 1 year ago

“Great company and service, very pleased with my phone service”

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Posted 1 year ago

“Very helpful team. They worked with us on the phone to solve our problem.”

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Posted 1 year ago

“Brilliant customer service”

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Posted 1 year ago

“Excellent customer service, when I had issues with item missing was promptly dealt with as were the instructions for setup which were clear Thank you”

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Posted 1 year ago

“Very helpful talked me through process to connect”

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Posted 1 year ago

“Quick and easy setup, very good communication throughout the setup process I will be recommending you to all my friends. Thank you Xinix(support team)”

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Posted 1 year ago

“It is very infrequent when you come across a company that goes out of their way to help you and give a free trial first, and Uzair and the team at Xinix certainly do and give a great service, they always keep in touch with Emails or phone, so could not ask for a better service, so thank you Uzair and the team at Xinix,”

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Posted 1 year ago

“From the very start all at Xinix provided excellent advise, hand holding and support carried through to a very caring operater called Uzair who calls on occassion to check that all had worked in set up and guided on set up and then checked all ok for number porting etc .. I am incredibly impresssed with Xinix and their team. As for the line quality it is something that myself and household have not had to discuss as it is great, never lost a call, only ever had a good quality connection. if you need VOIP and your not sure then call Xinix, I was so blind to how it all worked and they asssited me so well, its good value and seems best deal I could find in UK.”

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Posted 1 year ago

“Very helpful customer service! I was helped by Maryan and she was very patient!”

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Posted 1 year ago

“Quick and easy setup, very good communication throughout the setup process. Needed a little help to configure the device but handled professionally and efficiently by Uzair.”

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Posted 1 year ago

“Uzair was helpful”

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Posted 1 year ago

“Failed to port my existing number and asked for£20.00 to try again. OFCOM states it is a legal requirement. Using their services I was able to raise a complaint which they investigated. My internet provider, Plusnet, had difficulty contacting BTOpenreach who came across as indifferent. What I was doing was what I had expected Xinix to do as my porting representative. I spent a lot of time pursuing this and eventually contacted my MP. My number has now finally been retrieved.”

Helpful Report

Posted 1 year ago

Good day Ian, Thank you for switching to Xinix, I am glad we were able to move your number from Plusnet. This is a rare case where we were able to port a number that was ceased by its previous provider before the order was placed with us. We appreciate the stress this has caused you and apologise for any shortages on our side. I understand you have spoken to our Customer Success Team Manager Danielle Blissett this morning where you expressed your view that we did all we could for you, given the circumstances. Once again I would like to thank you for your continuous effort in assisting us in porting the number from Plusnet to Xinix, I am happy to see your services are running and have been for some time. We take customer service extremely seriously. We are a team that constantly thrives for excellence, it’s not just a culture but a journey for us, Our customers rate us 5* and, for us this is our proudest badge, we are sad on this occasion expectations were not met, we will of course review the process and see if we can make further improvements. Xinix Customer Services

Posted 1 year ago

Xinix is rated 4.9 based on 645 reviews