Xinix Reviews

Name: Xinix
Rating: 4.92

4.9 Rating 645 Reviews

99 %

of reviewers recommend Xinix

Company Reviews

Metrics

Info

4.9

Based on 645 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03333 055 888

Email:

sales@xinix.co.uk

Location:

4, Thames Road, Barking
IG11 0HZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been very happy so far. Line was set up on the day I needed due to having to coordinate a broadband and phone switch at the same time. Set up was straightforward and the only issue I've had (with the timezone being incorrect on the phone) was resolved without any hassle.”

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Posted 1 year ago

“The set up arrived while I was away on holiday. There were no instructions on how to wire it up. My daughter set it up but wired the box into the modem with both cables rather than one to the phone. The phone didn't work but I was getting voice mails on my computer while away. I phoned Xinix on my return and was told where we'd gone wrong. Polite and helpful service from the support team BUT not everyone's as clever as they might be when it comes to tech, so a brief note on where the wires go would be helpful.”

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Posted 1 year ago

“Uzair was very helpful and solved the issue within 10 minutes”

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Posted 1 year ago

“Very good customer service. Great communication & all at a fantastic price.”

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Posted 1 year ago

“Xinix support were friendly and helpful throughout the solving of my issue although it was Grandstream support that solved the problem for me in the end.”

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Posted 1 year ago

“I can only echo what has been said by other 5 star reviewers. It is very impressive to receive this quality of service and attention today. Many thanks to Chloe, Maryam and the team.”

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Posted 1 year ago

“The lady was very helpful and I was happy with her services so thank you”

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Posted 1 year ago

“Uzair very helpful and we achieved what we needed, good service and product”

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Posted 1 year ago

“Mohsin was super helpful on the phone today and helped resolve an issue for us.”

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Posted 1 year ago

“The help you get when you contact XINIX is seconded to none, the response to any help you need is very quick,”

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Posted 1 year ago

“The support and customer services are quick to contact you back and helpful sorting out any issues. I have been testing the product for a few weeks and just ported my number to Xinix. The portal is a little too complicated to manage on your own and most likely will need their help but as said, they are quick to reply and help. So far, so good.”

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Posted 1 year ago

“Mohsin - Support that is of the highest level.... calm and works through the problem and made sure that the problem was solved. He also gave good advice on changes we might want to make in future and how they can be achieved.”

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Posted 1 year ago

“Fantastic customer service, I was updated at every stage of my transition from current provider to Xinix service. Even if the update was not positive I was informed. The not so positive update was regarding a late delivery of an ATA, this was no big deal as I had service via mobile App and desktop PC. I have worked in customer service for a global telecoms provider in the past and this is exactly how I would have expected my team to perform. Well done Xinix.”

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Posted 1 year ago

“Excellent company and support from their staff, especially Uzair who was very helpful and patient in assisting to setup the app for my mobile phone. Everything is working as it should. Many thanks for all your support.”

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Posted 1 year ago

“This company are truly amazing in all aspects, and the numerous operatives have always been courteous and helpful, so I have already recommended XINIS to friends and family.”

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Posted 1 year ago

“Mohsin was very helpful in changing the way we received incoming/outgoing calls. Fixed the problem vey quickly”

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Posted 1 year ago

“The transaction went really well and very quick. Great communication Thank you would recommend”

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Posted 1 year ago

“I have just ported my number over and had a few issues and questions. Uzair was extremely helpful and resolved my problems. Excellent service”

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Posted 1 year ago

“Firmware update cocked up my phone system. Thanks to Maryam it is all fixed now! Top notch support, thank you very much! Regards, Dave - Labcenter.”

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Posted 1 year ago

“Although the issue required Husnain calling me back, once he did, all was sorted. He was thoughtful, courteous and professional throughout.”

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Posted 1 year ago

Xinix is rated 4.9 based on 645 reviews