Xinix Reviews

Name: Xinix
Rating: 4.92

4.9 Rating 645 Reviews

99 %

of reviewers recommend Xinix

Company Reviews

Metrics

Info

4.9

Based on 645 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03333 055 888

Email:

sales@xinix.co.uk

Location:

4, Thames Road, Barking
IG11 0HZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have just ported over my number that I have had for nearly nearly 40 years. There was a minor problem that I reported but this was cleared very quickly by Ahsan.”

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Posted 2 days ago

“I was very happy with the support I received when setting up my Voip Service with Xinix. I was particularly happy with the support Maryam provided. I have hearing difficulties at high frequencies but Maryam overcame these by talking clearly and slowly. She also had a good technical knowledge of the Xinix Voip Service and Yealink W70B products.”

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Posted 3 days ago

“I lost service on my mobile app. I used the web chat service to resolve my issue. I must say this is the best chat service I have ever used. Brilliant :)”

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Posted 4 days ago

“Maseb, was very helpful and was more than happy to guide me through the system so it made more sense to me. Easy to work with and very knowledgeable.. Thanks for your time and patience..”

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Posted 5 days ago

“I requested that call recording be disabled for me. Muhammad actioned my request very quickly to my entire satisfaction having previously answered all my questions regarding this topic.”

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Posted 6 days ago

“Amazing support called me every day and assisted me until it worked how I liked it. I could not recommend Xinix Enough! The best company to choose. Thank you, Ali.”

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Posted 1 week ago

“"I recently had the pleasure of working with Maryam from Xinix to set up our phone network, and I couldn't be more pleased with the experience. Maryam was exceptionally knowledgeable, guiding us through each setup step with patience and expertise. She took the time to understand our specific needs and customized the solution to fit our operations seamlessly. Her responsiveness and dedication to ensuring everything was perfectly functional left a lasting impression. Thanks to Maryam's help, our phone network is now running smoothly, and we've already seen improvements in our communication efficiency. Highly recommend her and the team at Xinix!"”

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Posted 1 week ago

“Polite helpful assistance received from support worker….my only problem was the phone connection between us which was breaking up regularly and dropping away..”

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Posted 1 week ago

“tia help with the provision of my voip which i purchase via ebay worked a treat thanks again”

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Posted 1 week ago

“Must say that it is a very impressive company to deal with, the customer service responses were immediate and the price was by far the best on the market place. Keep up the good work CKR”

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Posted 1 week ago

“I had some minor issues with my Grandstream Landline replacement installation Set up, this was dealt with professionally and speedily by Maryam using remote access via my Laptop. Very pleased with the Service so far.”

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Posted 2 weeks ago

“Very helpful and quick”

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Posted 3 weeks ago

“Thanks again Uzair 👍🏽”

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Posted 3 weeks ago

“Very helpful and polite thank you”

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Posted 3 weeks ago

“Great customer service and great manger who got the job done”

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Posted 3 weeks ago

“I moved from sky to virgin and unfortunately i didn’t swap my number over with virgin and wanted to go with Xinix as theyr much cheaper just for the land line. Mid way through they couldn’t get my number which has been in the family for almost 50years. Sky,Bt,virgin no one could port my number back. Momina and Hassan were my agents and tried their best and finally got my number back and on. Can’t believe the big corporates couldn’t help me but these guys were fantastic and did the impossible. Personal thank you to you both and to your company.”

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Posted 4 weeks ago

“Ali was extremely helpful and got my issues resolved promptly.”

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Posted 1 month ago

“Hi, I have received excellent support from Mr. Ali and he has been able to help me in configuring the devices to our requirement. The Overall Experience was very pleasant. Definatley would recommend this to all.”

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Posted 1 month ago

“quick response”

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Posted 1 month ago

“I had the worst experience with xinix, do not approach Most of the published reviews are written by the staff. i started a chat the work with the company, waiting to get some infos, received a first answer then nothing, during the actual chat .. in the middle of, agent disappeared up until i harassed after an hour, to tell me their not interested in new client. If that's the case, just close your website to new opening or either so write your registering condition. i call it bad client relation, and very bad service.”

Helpful Report

Posted 1 month ago

Yes, we remember you coming to our website. I am not sure which experience you are referring to as you are not our customer and would have had no dealings with any of our staff. We are also not sure how you worked out that over 1000 reviews spread across some of the most trusted website in the UK are fake, like Trustpilot, Reviews, Yell and Google, all forums where our valued customers have given us 5*. A bit of context here, you came to our website asking to buy wholesale minutes for Europe. Xinix as a brand name is rated Number one in google position when you type in “Wholesale VoIP Minutes”, we get many enquiries from all round the world. We are a UK company and prefer only to deal with UK based companies, your location showed Brazil, as we were already serving our UK customers who are our priority the agents did respond late, although not an hour as you specified. When we asked for your company name, you game us a persons name, when we asked for a company website you gave us a link that doesn’t work here is the link to be clear www.moneyrecovery.me Many Red flags were risen, website says not secure, company name not valid, no company registration and also we do not sell to companies/people in the North American region as we are a UK company. Looking at all this the agent declined your offer to do business, its our prerogative who we do business with. Xinix is one of the leading operators in the UK for telecoms services with thousands of business and home users, it’s our duty to protect our server infrastructure and provide the best possible services for our UK customers, its nothing personal that we decided not to work with you. The wholesale business is full of people and companies that are constantly engaged in passing fraud traffic and pretend to sell things in to UK market that don’t exist and our wonderful citizens are robbed of their hard earned money. On daily basis we are targeted by millions of calls by overseas companies looking for an easy profit. We are a responsible operator; we take our responsibility very seriously indeed. Now we are not saying you are part of all this, we are just kindly declining your offer not to work with you. Once you have all your correct UK documents, we can reconsider. There are many providers in UK that don’t have such strict rules and that’s why unfortunately we in the UK still suffer from spam callers. We hope you have a nice day our intentions are not personal towards you rather the practice we have in this unfortunate industry. and we have reported this undeserved review to our review company to see if we can remove it, but as with most genuine review companies they don’t remove reviews that easily. Another thing to remember if all good reviews are left by our staff than why aren’t there many bad reviews from our customers, we have now been operating for 15 years, just a thought to ponder on!

Posted 1 month ago

Xinix is rated 4.9 based on 645 reviews