Wet Wall Works Reviews

Name: Wet Wall Works
Address: Unit 30 Lynedoch Industrial Estate, Wet Wall Works, Wet Wall Works, Greenock, Inverclyde
Rating: 3.93

3.9 Rating 366 Reviews

69 %

of reviewers recommend Wet Wall Works

Company Reviews

Metrics

Info

3.9

Based on 366 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0300 3035553

Email:

websales@wetwallworks.co.uk

Location:

Unit 30 Lynedoch Industrial Estate, Wet Wall Works,
Wet Wall Works,
Greenock
Inverclyde
PA15 4AX

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Wet Wall Works 5 star review on 22nd August 2024

Charley

Wet Wall Works 5 star review on 6th August 2024

David Wheeler

Wet Wall Works 4 star review on 2nd July 2024

Hugo Lourenco

Wet Wall Works 5 star review on 27th June 2024

Anonymous

Anonymous // 01/01/2019

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“The product is good but unfortunately delivery was poor, paid for 3 days delivery over a week to come in 2 separate deliveries credited back delivery but when you have project to finish on a schedule not very good.”

Helpful Report

Posted 6 months ago

Hi Steven, Thank you for taking the time to leave us a review and for sharing your experience with us. We appreciate your feedback and apologise for any inconvenience caused by the delay in receiving your delivery. We understand how frustrating it can be when expectations aren't met, especially when it affects your schedule. While we strive to provide accurate delivery estimates, occasional delays and split deliveries can occur, particularly when utilizing external courier services. However, we are committed to doing everything within our power to ensure a smooth and timely delivery process for our customers. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us. Thanks, Rachel

Posted 5 months ago

“Ordering all very straightforward said shower panels in stock 2-3 working days but can take up to 7 days but only being delivered on day 11 so little bit disappointed in this and had to put plumber off”

Helpful Report

Posted 6 months ago

Hi Clare, Thank you for taking the time to leave us a review and for sharing your experience with us. We appreciate your feedback and apologise for any inconvenience caused by the delay in receiving your delivery. We understand how frustrating it can be when expectations aren't met, especially when it affects your plans with a plumber. While we strive to provide accurate delivery estimates, occasional delays can occur, particularly when utilizing external courier services. However, we are committed to doing everything within our power to ensure a smooth and timely delivery process for our customers. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us. Thanks, Rachel

Posted 5 months ago

“Have used Wet Wall previously when refurbishing a bathroom so had no hesitation in using them again on our barn conversion. We had three en suites so not cheap but well worth the cost. Would never use tiles again, there's just no comparison. Rupert was extremely helpful and put the entire order together for us.”

Helpful Report

Posted 6 months ago

Hi Stephanie, Thank you for taking the time to leave us a review, we really appreciate the feedback. We're so glad to hear you're happy with our product and service, we'll pass on your lovely feedback to Rupert. Thanks, Rachel

Posted 6 months ago

“Took over 2 weeks to get samples, had to phone 3 times as nothing had been sent out, even though I was told I’d receive them within 3 days….when they finally arrived they were very poor quality, roughly cut, didn’t look very good quality at all.”

Helpful Report

Posted 6 months ago

Hi, Thank you for taking the time to leave us a review, we really appreciate the feedback. We acknowledge the frustration caused by the longer than quoted delivery time and apologise for the delay in receiving your samples. Please know that we are currently refining our sampling service to ensure a more accurate estimation of delivery times and to streamline the overall process. It is standard in the industry to send out a laminate of the sample, as it is only a colour swatch. We do say on every sample product "...To keep costs to a minimum, we won't always send out a cut of the actual product. For plywood samples, we will send out a film swatch, pvc panels samples, it will often be a 10mm sample, whereas the flooring will be the actual product. If you would like a sample to show a specific part of the panel such as a grout line or thickness of the actual product, please add a comment requesting this at checkout. We apologise for any inconvenience this may have caused you, if you have any further feedback or concerns, please don't hesitate to reach out to us. Thanks, Rachel

Posted 5 months ago

“Well worth ordering from here no problems here a day early well packed recommend these to anyone”

Helpful Report

Posted 6 months ago

Hi Susan, Thank you for taking the time to leave us a review, we really value the feedback. We're so glad to hear you're happy with our service and really appreciate the recommendation! Thanks, Rachel

Posted 6 months ago

“Product sample good, but delivery much longer than quoted, which is frustrating when charged for delivery.”

Helpful Report

Posted 6 months ago

Hi Beverley, Thank you for taking the time to leave us a review, we really appreciate the feedback. We're glad to hear that you were satisfied with your sample. However, we acknowledge the frustration caused by the longer than quoted delivery time. Please know that we are currently refining our sampling service to ensure a more accurate estimation of delivery times and to streamline the overall process. We apologise for any inconvenience this delay may have caused you, if you have any further feedback or concerns, please don't hesitate to reach out to us. Thanks, Rachel

Posted 5 months ago

“I ordered a sample to see the thickness and quality of the board i was interested in. The piece that came was just the front skin so could not really tell what the board would actually be like. Maybe you should charge a bit more and send out a better sample.”

Helpful Report

Posted 6 months ago

Morning Andrew, Thank you for your feedback. It is standard in the industry to send out a laminate of the sample, as it is only a colour swatch. We do say on every sample product "...To keep costs to a minimum, we won't always send out a cut of the actual product. For plywood samples, we will send out a film swatch, pvc panels samples, it will often be a 10mm sample, whereas the flooring will be the actual product. If you want a sample to compare the quality and thickness of our product, please add a comment requesting this at checkout." Looking at your order, there were no notes written requesting this, but please feel free to request another sample and add notes so you can see the ply layers. Kind Regards Rupert

Posted 6 months ago

“Brilliant service. Brilliant delivery. And very good panels!!”

Helpful Report

Posted 6 months ago

Hi Tanja, Thank you for taking the time to leave us a review, we really appreciate the feedback. We're so glad to hear you're happy with our product and service! Thanks, Rachel

Posted 6 months ago

“We ordered some samples so we could compare colours and finishes for our bathroom. We also wanted to see the quality and thickness of the shower panels. Samples arrived within a couple of weeks of ordering. We are pleased with what we have seen so will be placing an order once we are ready to start revamping our bathroom. Prices seem very competitive to similar products on the market.”

Helpful Report

Posted 6 months ago

Hi Christine, Thank you for taking the time to leave us a review, we really appreciate the feedback. We're so glad to hear you're happy with our sampling service and look forward to processing your order soon! Thanks, Rachel

Posted 6 months ago

“Took a long time for my samples to arrive and then one of them was missing”

Helpful Report

Posted 6 months ago

Hi Jamie, Thank you for taking the time to leave us a review, we really appreciate the feedback. We apologise for the delay in receiving your samples and for the inconvenience caused by the missing item. We value your feedback and are currently investigating the root cause of these issues to prevent future occurrences. To address the missing sample, please contact our customer services at websales@wetwallworks.co.uk or call us at 0300 303 5553. Once you let us know which sample is missing, we can promptly arrange a replacement for you. Once again, we apologise for any inconvenience this may have caused, please feel free to reach out to us directly if you have any further concerns or questions. Thanks, Rachel

Posted 5 months ago

“Good quality product at a very good price, friendly and knowledgeable staff that are willing to help you with your enquiries. Good delivery options - and when products received they are packed well to avoid any damage to the wetwall or any other items.”

Helpful Report

Posted 6 months ago

Hi Susan, Thank you for taking the time to leave us a review, your kind words mean a lot to us. We're so glad to hear you're happy with our product and service. Thanks, Rachel

Posted 6 months ago

“The order came within the 5-7 day delivery target,an e-mail or text that it was on the way would have helped so a star off. The panels are fine but a bit of literature on fitting different scenarios would have been a help. Over all happy with the order”

Helpful Report

Posted 6 months ago

Hi Anthony, Thank you for taking the time to leave us a review, we really appreciate the feedback. We're glad to hear that you're overall happy with your order and we apologise for any inconvenience caused by the lack of communication regarding the shipping status. We do provide order updates via email, however unfortunately these notifications can sometimes end up in spam folders. We'll take note of your experience and work on improving our notification system to ensure a smoother communication process in the future. With the fitting guidance, we currently offer a fitting guide on our website and social media platforms. However, we acknowledge that more detailed instructional videos would be beneficial which is something we're currently looking into producing. Thanks, Rachel

Posted 6 months ago

“Panels look good but came broken and had to be trimmed down”

Helpful Report

Posted 6 months ago

Hi William, Thank you for taking the time to leave us a review, we really appreciate your feedback. We're sorry to read you received damage. All automated emails insist customers check their products and inform us of any damages through an email or a phone call within 24 hours of receiving them. We also stick large labels on each item repeating this information. This allows us to swiftly address issues by dispatching replacements or initiating claims with the courier. However, we're glad to hear on this occasion that you were able to work around the damage. Thanks, Rachel

Posted 6 months ago

“Really helpful when I phoned about delivery dates - perfect service”

Helpful Report

Posted 6 months ago

Hi Claire, Thank you for taking the time to leave us a review, we really appreciate the feedback. We're so glad to hear you found our service helpful! Thanks, Rachel

Posted 6 months ago

“The two panels i purchased were damaged goods. Luckily the damage was on the cut off bits otherwise would of sent them back and asked for a refund. The packaging of the goods is not good enough. No protection inside the cardboard at all. Would have to be desparate before using again.”

Helpful Report

Posted 6 months ago

Hi Meirion, The items you purchased weren't damaged goods, but items do get damaged sometimes in transit, which we try our best to prevent. Fortunately, as you pointed out, the damaged part had to be removed. If you had emailed photos of the damage when checking your products, we could have made a claim against the courier and sent you a partial refund. That would have been a fantastic outcome for yourself as the damaged area was never needed. Unfortunately, you never reached out to us concerning this. Thank you once again for your feedback. Kind Regards Rupert

Posted 6 months ago

“Having placed two orders with wet wall works, on both occasions I contacted Rupert the online manager whom made the experience smooth and professional, he chased the orders made certain that the batch numbers of the wall panel where compatible, kept me informed throughout the process via email and phone call, and made certain of a quick delivery. DX delivery service where also on the ball and delivered on time , and updated me all the way, well done. I will use wet wall works for future orders and have already introduced new customers via friends, Many Thank”

Helpful Report

Posted 6 months ago

Hi Robert, Thank you for taking the time to leave us a review, your kind words mean a lot to us. We're so glad to hear you're happy with our service and we'll pass on your lovely feedback to Rupert! Thanks, Rachel

Posted 6 months ago

“Excellent service, good quality products. We’re in the process of fitting the walls, so far so good.”

Helpful Report

Posted 6 months ago

Hi Susan, Thank you for taking the time to leave us a review, we're so glad to hear you're happy with our product and service! Thanks, Rachel

Posted 6 months ago

“I requested some samples but have not received them yet.”

Helpful Report

Posted 6 months ago

Hi, Thank you for taking the time to leave us a review, we really appreciate the feedback and we apologise for the inconvenience you experienced with the delayed delivery of the samples. We've checked the tracking information and can see that the samples were indeed delivered to what appears to be the correct address, however, it's possible that they may have been left with a neighbour. We regret that this issue wasn't brought to our attention sooner, as we could have promptly arranged for replacements to be sent out to you. If you'd like us to reprocess this order for you or if you have any further concerns, please don't hesitate to reach out to us directly. Thanks, Rachel

Posted 6 months ago

“Brilliant service at Hillington and Greenock”

Helpful Report

Posted 6 months ago

Hi Gavin, Thank you for taking the time to leave us a review, we're so glad to hear you're happy with our service! Thanks, Rachel

Posted 6 months ago

“Ordered some samples and they arrived a few weeks later. Missed the follow up phone call to see what I thought of them, but good customer service.”

Helpful Report

Posted 7 months ago

Hi Roberta, Thank you for taking the time to leave us a review, we're glad to hear you're happy with our service! If you have any further questions or if there's anything else we can assist you with regarding your sample order, please don't hesitate to reach out. Thanks, Rachel

Posted 7 months ago

Wet Wall Works is rated 3.9 based on 366 reviews