Wet Wall Works Reviews

Name: Wet Wall Works
Address: Unit 30 Lynedoch Industrial Estate, Wet Wall Works, Wet Wall Works, Greenock, Inverclyde
Rating: 3.93

3.9 Rating 366 Reviews

69 %

of reviewers recommend Wet Wall Works

Company Reviews

Metrics

Info

3.9

Based on 366 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0300 3035553

Email:

websales@wetwallworks.co.uk

Location:

Unit 30 Lynedoch Industrial Estate, Wet Wall Works,
Wet Wall Works,
Greenock
Inverclyde
PA15 4AX

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Wet Wall Works 5 star review on 22nd August 2024

Charley

Wet Wall Works 5 star review on 6th August 2024

David Wheeler

Wet Wall Works 4 star review on 2nd July 2024

Hugo Lourenco

Wet Wall Works 5 star review on 27th June 2024

Anonymous

Anonymous // 01/01/2019

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“Delivered as detailed and in time”

Helpful Report

Posted 5 months ago

Hi Derek, Thank you for taking the time to leave us a five star review, we're so glad to hear you're happy with our service! Thanks, Rachel

Posted 5 months ago

“I haven’t received the samples after three weeks. I spoke to them and they promised to send again but nothing has arrived.”

Helpful Report

Posted 5 months ago

Hi Michael, Thank you for taking the time to leave us a review, we really appreciate your feedback and apologise for the delay in your samples delivery. Due to a recent surge in orders, we've experienced some delays in processing and dispatching samples. However, please be assured that your samples were dispatched just before the bank holiday weekend, and with postal services now back up and running, they should be with you this week. Our sampling service is something we are actively working to improve, and we appreciate your patience and understanding during this time. If you have any further concerns or require assistance, please don't hesitate to reach out to us directly. Thanks, Rachel

Posted 5 months ago

“Highly recommend using wet wall works. Communication with delivery of items were clear. Delivery driver rang before delivery and helped unload items into house. Wall panels were packaged very well.”

Helpful Report

Posted 5 months ago

Hi Adrian, Thank you for taking the time to leave us a review, we really appreciate the lovely feedback. We're so glad to hear you found our service helpful and the products well packaged. If you ever need anything else or have any questions in the future, please don't hesitate to reach out. We really appreciate your support and recommendation. Thanks, Rachel

Posted 5 months ago

“Wet wall works have a great team willing to help and try solve issues caused by hauliers, have already recommended them to friends to be their supplier of panels S. Patch”

Helpful Report

Posted 5 months ago

Hi Simon, Thank you for taking the time to leave us a five star review, we really appreciate the lovely feedback. We're so glad to hear that you had a great experience with our team and that they were able to assist you in resolving any issues caused by couriers. Your recommendation to your friends means a lot to us, and if you ever need further assistance or have any questions, please don't hesitate to reach out. Thanks, Rachel

Posted 5 months ago

“Product Ok. Some damage which turned out not to be an issue as we had over ordered. Main issue was delivery. Having paid for the "next day" which became over a week. I was creditted but it showed to me the poor customer service as trying to get a firm date thereafter was quite honestly - hopeless!”

Helpful Report

Posted 5 months ago

Hi Edward, Thank you for taking the time to leave us a review. We really appreciate your feedback and are pleased to hear that the product met your expectations despite the damages. We apologise for the delay in your delivery. While we rely on external courier services, delivery timings can sometimes be beyond our control. However, please rest assured that we strive to keep customers updated regarding any delivery issues to ensure as smooth a process as possible. We regret that your experience in obtaining a firm delivery date thereafter was unsatisfactory. Moving forward, we will continue to improve our communication regarding courier timings to the best of our abilities. If you have any further concerns or require assistance, please don't hesitate to reach out. Thanks, Rachel

Posted 5 months ago

“Product was fantastic and very well packaged. However I was told I would receive order next day after 12am cut off but was let down when I received order a week later which had knock on effect. Was also told would be morning delivery but didn’t come till 3.30pm”

Helpful Report

Posted 5 months ago

Hi Ashley, Thank you for taking the time to leave us a review, we're so glad to hear you found our product to be fantastic and well packaged. We apologise for any inconvenience caused by the delay in your delivery. While we rely on external courier services for deliveries, there are instances where delays may occur which are unfortunately out of our control. However, please rest assured that we always strive to rectify these delays to the best of our ability and ensure a smoother delivery process for our customers. If you have any further concerns or require assistance, don't hesitate to get in touch. Thanks, Rachel

Posted 5 months ago

“As I haven't fitted them yet I can't really comment.”

Helpful Report

Posted 5 months ago

Hi Donald, Thank you for taking the time to leave us a review, we appreciate the feedback. If you have any questions or need assistance once you've had the opportunity to fit the panels, please don't hesitate to reach out. Thanks, Rachel

Posted 5 months ago

“great products and great service, my go to company when buying shower panels”

Helpful Report

Posted 5 months ago

Hi Kevin, Thank you for taking the time to leave us a review, we really appreciate the lovely feedback. We're so glad to hear you're happy with our products and service! Thanks, Rachel

Posted 5 months ago

“I wanted some samples of board but ended up with samples of the laminate, one of which wasn't labelled. So slow that I had bought and received a competitors' product before your samples had arrived”

Helpful Report

Posted 5 months ago

Hi, Thank you for taking the time to leave us a review, we really appreciate the feedback. We acknowledge the frustration caused by the longer than quoted delivery time and apologise for the delay in receiving your samples. Please know that we are currently refining our sampling service to ensure a more accurate estimation of delivery times and to streamline the overall process. It is standard in the industry to send out a laminate of the sample, as it is only a colour swatch. We do say on every sample product "...To keep costs to a minimum, we won't always send out a cut of the actual product." For plywood samples, we will send out a film swatch, pvc panels samples, it will often be a 10mm sample, whereas the flooring will be the actual product. If you would like a sample to show a specific part of the panel such as a grout line or thickness of the actual product, please add a comment requesting this at checkout. We apologise for any inconvenience this may have caused you, if you have any further feedback or concerns, please don't hesitate to reach out to us. Thanks, Rachel

Posted 5 months ago

“Have not received my order as yet”

Helpful Report

Posted 5 months ago

Hi Sian, We apologise for any inconvenience caused by the delay in your delivery. I've had a look into it and I can see your order was dispatched within the 5-7 working day timeframe which you opted for. Unfortunately our couriers are not operating over the current bank holiday weekend which has caused this slight delay in transit. Please be assured your order is on it's way to you and will be delivered once our couriers are back up and running. If you have any concerns or need assistance, please feel free to contact out to us Thanks, Rachel

Posted 5 months ago

“Quick delivery of samples. Good quality panels. Will be ordering from Wet Wall Works”

Helpful Report

Posted 5 months ago

Hi Karen, Thank you for taking the time to leave us a review, we're so glad to hear you're happy with our product and sampling service! Thanks, Rachel

Posted 5 months ago

“Boards arrived when stated. Good quality and look really smart”

Helpful Report

Posted 5 months ago

Hi, Thank you for taking the time to leave us a review, we're so glad to hear you're happy with our product and service! Thanks, Rachel

Posted 5 months ago

“Fantastic service from Wet Wall Works, found they had a great range to choose from. Given advice and assistance from Rupert and Gary and received my order within 2 days.”

Helpful Report

Posted 5 months ago

Hi Jim, Thank you for taking the time to leave us a review, we're so glad to hear you found our service helpful and will pass on your lovely feedback to Rupert and Gary! Thanks, Rachel

Posted 5 months ago

“Good quality lovely design. Have already put in second order Peter ruskin”

Helpful Report

Posted 5 months ago

Hi Peter, Thank you for taking the time to leave us a review, we're so glad to hear that you're enjoying the quality and design of our products. We really appreciate your continued support and are delighted to have you as a returning customer! Thanks, Rachel

Posted 5 months ago

“Rubbish. Rupert and the general manager were Rubbish deserve to be in the bin. We have had stuff of them before and they always turn up damaged.”

Helpful Report

Posted 5 months ago

Thank you Luke Harper from #vansandrecreation for your review. The team at Wet Wall Works will not tolerate anyone speaking to us in the childish manner you did yesterday. You were abusive, had an attitude, and acted like a toddler and no matter who you think you are, we are glad you have taken your business elsewhere. You need to take a strong look at yourself, as you were appalling and should know better as an adult and owner of a company. I hope you don't speak to your staff like this! For our future customers reading our response, the back story behind #vansandrecreation is that we supplied them with panels for splashbacks and acoustic panels for the ceilings for their van conversions. Luke Harper reached out for a new quote, which was given along with a payment link which had been viewed. I personally contacted him a further 3 times, as I was keen to gain the sale, but received no response. Luke made contact, saying the quote was the same as what he had seen online, but he'd forgotten in his email he'd asked for further items to be added. Whilst the price was the same, the quantity of products had increased. Politely explaining this to him, he went off like a rocket. I understand frustration, but there's a manner in which you should conduct yourself. When we are wrong, which at times we all are, I believe in putting our hands up and fixing the issue. In this case, Luke, it's on you, and you should apologies and not leap to leave a poor review as it's only detrimental to your own business.

Posted 5 months ago

“Great company, delivered on time, good products”

Helpful Report

Posted 5 months ago

Hi Nabil, Thank you for taking the time to leave us a review, we really appreciate the lovely feedback. We're so glad to hear you're happy with our products and service! Thanks, Rachel

Posted 5 months ago

“Lovely product, easy to apply to the wall and also easy to cut down to size. Quick delivery and quick response times when I needed to contact wet wall works.”

Wet Wall Works 5 star review on 24th March 2024

Helpful Report

Posted 5 months ago

Hi, Thank you for taking the time to leave us a review, we really appreciate the feedback. We're so glad to hear you're happy with our product and service, the panels look great! Thanks, Rachel

Posted 5 months ago

“Wet Wall Works provided us with good quality wall panels, better than any others we have tried in the past, thicker and stronger for sure, They also went out of their way to provide us with two new panels after we recognised they were damaged by the courier though this was against their terms of policy as the order was not checked by us on delivery. I advise people should check their orders upon delivery to avoid this. Thanks again to wet wall works for the service provided under our particular circumstances, 5-Stars for you guys.”

Helpful Report

Posted 5 months ago

Hi Simon, Thank you for taking the time to leave us a review, we really appreciate the lovely feedback. We're so glad to hear you're happy with our product and service! Thanks, Rachel

Posted 5 months ago

“Gorgeous x”

Helpful Report

Posted 6 months ago

Hi Rachel, Thank you for taking the time to leave us a five star review! Thanks, Rachel

Posted 5 months ago

“Helpful chap when I phoned to ask some questions. Efficient service. Quick delivery. Product exactly as hoped..completely matt white.”

Helpful Report

Posted 6 months ago

Hi, Thank you for taking the time to leave us a review, we really appreciate the feedback. We're so glad to hear you're happy with our product and service! Thanks, Rachel

Posted 6 months ago

Wet Wall Works is rated 3.9 based on 366 reviews