Wet Wall Works Reviews

Name: Wet Wall Works
Address: Unit 30 Lynedoch Industrial Estate, Wet Wall Works, Wet Wall Works, Greenock, Inverclyde
Rating: 3.93

3.9 Rating 366 Reviews

69 %

of reviewers recommend Wet Wall Works

Company Reviews

Metrics

Info

3.9

Based on 366 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0300 3035553

Email:

websales@wetwallworks.co.uk

Location:

Unit 30 Lynedoch Industrial Estate, Wet Wall Works,
Wet Wall Works,
Greenock
Inverclyde
PA15 4AX

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Wet Wall Works 5 star review on 22nd August 2024

Charley

Wet Wall Works 5 star review on 6th August 2024

David Wheeler

Wet Wall Works 4 star review on 2nd July 2024

Hugo Lourenco

Wet Wall Works 5 star review on 27th June 2024

Anonymous

Anonymous // 01/01/2019

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“Beautiful colour that I could find nowhere else for a shower wall. Wet Wall Works were more than helpful when XDP decided to hang on to the order for nearly two weeks.”

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Posted 1 year ago

Thank you for taking the time to leave us a positive review, we're glad to hear you're happy with our product and service!

Posted 1 year ago

“Great product, friendly staff... Appauling delivery service.”

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Posted 1 year ago

“I do not want to give this company a bad review as possibly the cause is not of their making. I’ve ordered two sets of samples and neither set has arrived. I appreciate the Post Office (if sent by them) is not the most reliable so I’m open minded as to just why these samples haven’t arrived”

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Posted 1 year ago

“Love the look of these wet walls in my bathroom. Came well packaged who definitely order from here again”

Wet Wall Works 5 star review on 22nd April 2023

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Posted 1 year ago

Thank you for taking the time to leave us a positive review, the panels look great!

Posted 1 year ago

“Fantastic customer service and quick delivery. Would definitely recommend Wet Wall Works and will be buying from them again in the future. The end caps I ordered were very good quality too.”

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Posted 1 year ago

Thank you for taking the time to leave us a positive review, we're glad to hear you're happy with our product and service!

Posted 1 year ago

“Good quality panels, delivered promptly, although left outside of property in the rain. Fitting instructions are clear, but recommend using a trim to ensure the seal between the panels & tray is waterproof (had to purchase from a third party). Overall the panels look great now installed.”

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Posted 1 year ago

“Fast delivery. Good quality product. However, contacted within 24 hours by phone and email as per their T’s & C’s to notify that 2 of the 3 panels arrived. damaged. Photographic evidence sent. As yet, 3 working days later, they still have not deigned to even reply to the email never mind refund/exchange. Great products, fast delivery, poor after sales”

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Posted 1 year ago

“Very helpful telephone support. Product is good quality. Note though that tongue and groove boards are not as wide as advertised because the cutting of the joints removes about 2cm of the surface width.”

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Posted 1 year ago

“Ordered samples twice and never came ! Worst company ever”

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Posted 1 year ago

Hi Calder, Thank you for your review. We offer every customer 3 free sample, however, it seems like you have taken advantage of that and ordered 38 samples over several orders. We have continually bent over backwards to get more samples out to you, repeatedly sending the same ones over and over again. There is nothing else we can do to help you if 38 samples is not enough.

Posted 1 year ago

“Quick delivery and really happy with my panels.”

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Posted 1 year ago

Thanks for taking the time to leave us a review, we're glad to hear you're happy with our product and service!

Posted 1 year ago

“Everything arrived as expected. The wall itself is very good quality.”

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Posted 1 year ago

We really appreciate you taking the time to leave us a review, we're glad to hear you had a five star experience with us!

Posted 1 year ago

“Ordered 3 samples of wet wall panelling, yes it was free, but nothing has arrived! Therefore 3 weeks later nothing has appeared and the job is no further on and my order to place looks like going somewhere else’s”

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Posted 1 year ago

“Chose to use wall panels for an upgrade to our ensuite. Requested a sample which arrived very promptly. Only criticism is that the sample was quite small and it wasn't really possible to gauge the full effect, if it is feasible then I think an A4 sized sample would be better. However, we took a gamble and went on to order 4 panels which also arrived promptly and well packaged. Our plumber fitted them to cover existing tiles as we went from a P shaped bath to a walk in shower. The result is excellent and we are really pleased with the effect of the 3D design on the panels. It exceeded our expectations. Would highly recommend this product, we have the 3D effect but with the ease of cleaning a flat panel.”

Wet Wall Works 5 star review on 19th March 2023

Helpful Report

Posted 1 year ago

We really appreciate you taking the time to leave us a review, thank you for your feedback. We're glad to hear you're happy with our products and service, your bathroom looks great!

Posted 1 year ago

“5 stars. A great company to deal with. Very easy to order on the phone with Rupert who gave excellent advice. Unfortunately the delivery company let them down by only delivering 3 of the 4 parcels but this is not the fault of wet wall works. In fact they sorted out the problem at their own cost without any argument. I know what's its like when you do a great job of ensuring the product is good the packaging is fine and the order is correctly picked but then you have to trust the delivery company to deliver it. I would always use splash panels everytime over tiles , easier to fit and no grout to clean.”

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Posted 1 year ago

“Outstanding service from Rupert and Gary”

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Posted 1 year ago

Thanks for taking the time to leave us a positive review, we're glad to hear you're happy with our service!

Posted 1 year ago

“Black sparkle sample didn’t have ply backing. Also does it come in 1000 by 2400. And is this available in grey sparkle? This info will help me to make a purchase.”

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Posted 1 year ago

“Good morning I recently sent for two wall panel samples they arrived in quick style but they were not suitable. So I have sent for another one which I am hoping will be much more suitable many thanks for the prompt service”

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Posted 1 year ago

Thank you for taking the time to leave us a five star review, we're glad to hear of your positive experience!

Posted 1 year ago

“I have only had samples, just deciding. It would help if the samples came the same size and with the description on the back.”

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Posted 1 year ago

“I am still waiting to receive my samples!”

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Posted 1 year ago

“Items ordered and some issue with system. Additional money paid for faster delivery but not completed. Full delivery cost not reimbursed. Then one item missing which followed on 2 days later. All in all items good. Fair price but delivery took too long for all items to arrive.”

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Posted 1 year ago

Wet Wall Works is rated 3.9 based on 366 reviews