Wet Wall Works Reviews

Name: Wet Wall Works
Address: Unit 30 Lynedoch Industrial Estate, Wet Wall Works, Wet Wall Works, Greenock, Inverclyde
Rating: 3.93

3.9 Rating 366 Reviews

69 %

of reviewers recommend Wet Wall Works

Company Reviews

Metrics

Info

3.9

Based on 366 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0300 3035553

Email:

websales@wetwallworks.co.uk

Location:

Unit 30 Lynedoch Industrial Estate, Wet Wall Works,
Wet Wall Works,
Greenock
Inverclyde
PA15 4AX

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Wet Wall Works 5 star review on 22nd August 2024

Charley

Wet Wall Works 5 star review on 6th August 2024

David Wheeler

Wet Wall Works 4 star review on 2nd July 2024

Hugo Lourenco

Wet Wall Works 5 star review on 27th June 2024

Anonymous

Anonymous // 01/01/2019

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“Good service good products”

Helpful Report

Posted 5 months ago

Hi, Thank you for taking the time to leave us a review, we're so glad to hear you're happy with our product and service! Thanks, Rachel

Posted 5 months ago

“Purchased wall panels and accessories for bathroom re furb 6 panels really good quality sturdy product looking forward to seeing the finished work Delivery good and well packaged”

Wet Wall Works 5 star review on 18th April 2024

Helpful Report

Posted 5 months ago

Hi Stephen, Thank you for taking the time to leave us a review, we really appreciate the great feedback. We're so glad to hear you're happy with our product and the delivery service! If you have any questions or need any assistance in the future, don't hesitate to reach out. Thanks, Rachel

Posted 5 months ago

“Fantastic service, quick delivery and great quality panels”

Helpful Report

Posted 5 months ago

Hi, Thank you for taking the time to leave us a review, we really appreciate the lovely feedback. We're so glad to hear you found our service fantastic and our product great! If you have any questions or need any assistance in the future, don't hesitate to get in touch! Thanks, Rachel

Posted 5 months ago

“Fast response and delivery. Refund for incorrect parts without any issues.”

Helpful Report

Posted 5 months ago

Hi, Thank you for taking the time to leave us a review, we really appreciate the great feedback. We're so glad to hear you received a fast delivery and that our team were able to quickly resolve any issues for you. If you have any questions or need any assistance in the future, please don't hesitate to reach out! Thanks, Rachel

Posted 5 months ago

“Only based on trying to get wall panel samples, so can't comment on their full size products. Tried to get 3 samples, nothing delivered for a week. When I contacted them, they were very helpful, said they would send again. Unfortunately when they did arrive, only 2 samples, so overall quite disappointing.”

Helpful Report

Posted 5 months ago

Hi Sue, Thank you for taking the time to leave us a review, we really appreciate the feedback. We apologise for the inconvenience you experienced with your sample order. It is possible that one of the samples you requested was unfortunately out of stock, which may explain why you haven't received it. We're currently revising our processes and procedures to ensure customers are promptly informed of these issues in the future. Apologies once again. We'd be happy to help you in finding an alternative sample. Please feel free to reach out if you need assistance with this or have any other queries. Thanks, Rachel

Posted 5 months ago

“Of the 10 panels ordered, 4 arrived damaged due to poor packaging. Just cardboard and a thin layer of plastic being the only protection for the panels. I tried calling wet walls helpline but was advised they could not help and gave me an email address of someone called Rupert@wetwalls.co.uk . It sounded odd but I emailed as the only avenue I had been directed to. To date no acknowledgement of my complaint, although. I have however received several prompts to write a review, hence this note.”

Helpful Report

Posted 5 months ago

“Very professional plus the items arrived the next day.”

Helpful Report

Posted 5 months ago

Hi Lesley, Thank you for taking the time to leave us a review, we really appreciate the lovely feedback. We're so glad to hear you found our service very professional and that you received your order promptly! If you ever need assistance or have any questions in the future, please don't hesitate to reach out. Thanks, Rachel

Posted 5 months ago

“Great service and wide product range. Very pleased with WWW service.”

Helpful Report

Posted 5 months ago

Hi John, Thank you for taking the time to leave us a review, we really appreciate the lovely feedback. We're so glad to hear that you're pleased with both our service and wide range of products. If you ever need any assistance or have any questions in the future, please don't hesitate to reach out! Thanks, Rachel

Posted 5 months ago

“Ordered a colour sample. Posted quickly with no fuss.”

Helpful Report

Posted 5 months ago

Hi Wayne, Thank you for taking the time to leave us a review, we really appreciate the great feedback. We're so glad to hear you're happy with our sampling service and that your order arrived promptly, without any hassle. If you have any further questions or need any assistance in the future, please don't hesitate to reach out! Thanks, Rachel

Posted 5 months ago

“The panels are lovely looking but it’s been the delivery etc. Firstly we ordered two panels and trim. Panels arrived in what we thought were individual boxes, when husband checked, we had our and someone else’s! But, no fixings. This was rectified but took a few days, and the other box collected. Now come to fit panels and one glue tube split and a crack in the panel. We’ve given up!”

Helpful Report

Posted 5 months ago

Hi, Thank you for taking the time to leave us a review, we really appreciate the feedback. We're glad to hear that the panels are looking great however, we're sorry to hear about the challenges you faced with delivery. We use external courier services to ensure timely delivery of orders, but unfortunately, delays or damages can occur occasionally despite our best efforts. We also understand the frustration of receiving incorrect items. It's truly not the standard of service we strive to deliver to our customers. We're glad we could rectify this for you, and we apologise again for the delay in resolving the issue. Please know that we take these issues seriously, and we do everything in our power to rectify any delivery-related problems promptly. If you encounter any issues with your delivery, please don't hesitate to reach out to our customer service team, we're here to help! Thanks, Rachel

Posted 5 months ago

“Absolutely great easy to install and look good”

Helpful Report

Posted 5 months ago

Hi Toni, Thank you for taking the time to leave us a review, we really appreciate the great feedback! We're so glad to hear that you found our products easy to install and that they look good in your space. If you ever need assistance or have any questions in the future, please don't hesitate to reach out. Thanks, Rachel

Posted 5 months ago

“I ordered some black/silver boards for our home bar refurb. I wasn’t in in when they delivered them so asked my neighbour to pop a note on the door asking them to deliver to No.5. I watched my neighbour do this on my ring door bell. The DX delivery arrived, parked on my drive, walked to the front door, read (outloud) the note on my front door then went to the back of his van to get my parcel. He “dropped” it on my path with the griptiight adhesive took a photo of it then drove off! When I collected the parcel on my return the driver had put the damaged box face down so it wasn’t visable! I have this recorded on my door cam! Fool! I then emailed wet wall works, they came back to me within an hour and apologised and couriered me a replacement board overnight. It was here the next morning at 7.30am! That’s great service! It doesn’t matter the issue, it’s how it’s dealt with that counts! If wet works are looking for a new courier service I can recommend a national service that will be better than their current one!”

Wet Wall Works 5 star review on 13th April 2024

Helpful Report

Posted 5 months ago

Hi Louise, Thank you for taking the time to leave us a review, we really appreciate the great feedback. We apologise for the inconvenience caused by the delivery mishap, however we're glad to hear that our team promptly addressed your concerns and provided you with a replacement board overnight. We appreciate your recommendation for a potential courier service improvement. We continuously evaluate our partnerships to ensure the best possible service for our customers, and your feedback is essential in this process. The panels look amazing in your home bar refurb! If you have any further feedback or need assistance in the future, please don't hesitate to reach out. Thanks, Rachel

Posted 5 months ago

“Good product, prompt delivery, helpful staff when I needed to augment the order at the last minute. They seem to have stock when others don't. I am a trade customer but you could manage this as a DIY enthusiast. Maybe not the cuts & corners in the pics attached but on a straight wall - no problem at all. Product is lightweight and cuts well.”

Wet Wall Works 5 star review on 11th April 2024

Helpful Report

Posted 5 months ago

Hi JJ, Thank you so much for taking the time to leave us a review, we really appreciate the lovely feedback. We're so glad to hear you're satisfied with our product quality, prompt delivery and the assistance you received from our staff. Providing excellent service to both trade customers and DIY enthusiasts is something we take pride in, and we're pleased to know that you found our stock availability reliable. It's great to hear that our product met your expectations in terms of ease of use and suitability for your project. We understand the importance of delivering products that not only perform well but also make the installation process smooth and hassle-free. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out! Thanks, Rachel

Posted 5 months ago

“Delivery confused”

Helpful Report

Posted 5 months ago

Hi, Thank you for taking the time to leave us a review, we appreciate the feedback. I've had a look into your tracking and I can see there was some misrouting by the courier, which resulted in a longer-than-expected delivery time. Additionally, it appears that one delivery attempt failed due to access issues. We apologise for any inconvenience this may have cause and are glad to see that despite these challenges, you eventually received your items. Your patience is greatly appreciated, please know that we take these issues seriously, and we do everything in our power to rectify any delivery-related problems promptly. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to let us know. Thanks, Rachel

Posted 5 months ago

“Good site navigation, easy orders, delivery not so good though”

Helpful Report

Posted 5 months ago

Hi Mason, Thank you for taking the time to leave us a review, we really appreciate the feedback. We're glad to hear that you found our site navigation user-friendly and your ordering experience easy. However, we're sorry to hear about the challenges you faced with delivery. We use external courier services to ensure timely delivery of orders, but unfortunately, delays or damages can occur occasionally despite our best efforts. Please know that we take these issues seriously, and we do everything in our power to rectify any delivery-related problems promptly. If you encounter any issues with your delivery, please don't hesitate to reach out to our customer service team, we're here to help! Thanks, Rachel

Posted 5 months ago

“Inadequate stock to enable a purchase”

Helpful Report

Posted 5 months ago

Hi Mike, Thank you for taking the time to leave us a review, we appreciate the feedback. We're sorry to hear about your experience with our stock availability. Ensuring a sufficient supply of our products is a priority for us and we apologise for any inconvenience caused by the lack of availability when you enquired. We'll take your feedback into consideration as we work to improve our stock management process. If you need any other assistance, please feel free to reach out to us directly. Thanks, Rachel

Posted 5 months ago

“Needed samples to decide on whether or not to use panels. Unfortunately, samples took more than 3 weeks to arrive, by which time I had selected, ordered and taken delivery of alternative panels for bathroom.”

Helpful Report

Posted 5 months ago

Morning Keith, We have let ourselves down, and it's not good enough. Samples are crucial and your review explains exactly why we need to be on the ball with getting samples out quickly and presentable. If you need panels sent within 24 hours throughout the UK, we can do this. Understandably, if we can't do that with a small envelope of samples, how can we convince you of our service with a huge wall panel. Once again, sorry, and this has been noted down by management. Kind Regards Rupert

Posted 5 months ago

“I am happy with the items I purchased but not happy with delivery and their communication. I paid for 3 working days delivery and I received it one day later and my husband had to take 2 days off instead of one because of it. I emailed them and I haven’t received anything back yet.”

Helpful Report

Posted 5 months ago

Morning Rafailia, Thank you for taking the time to leave a review. I have looked over the dates, and you received your items on the 3rd day. The order was placed over the weekend, and on Monday, the process kicked off for your delivery option. Tuesday would have been 24 hours, meaning Thursday, when the items were delivered, was 72 hours which is what you paid for. Once the couriers have the items, an automated email is sent, which can sometimes go to a spam folder depending on the user's settings. What the couriers should do, which I personally wouldn't hold my breath for, is make a phone call. They don't always do this, as they are relying on the drivers to do so. I have discussed this with DX because if DPD can do this, then the others need to sort this out. A text giving a window would also work. I am glad you have your items, and I hope your renovation is looking fab. Thank you once again and if there is anything else you need in the future, please give us a call :-) Kind Regards Rupert

Posted 5 months ago

“Would not recommend, I ordered samples which took 3 weeks to arrive (samples are free, but I paid for postage) and the three random off cuts weren't enough to actually see the design. Not impressed and won't be going on to order with them”

Helpful Report

Posted 5 months ago

Hi, Thank you for taking the time to leave us a review, we appreciate your feedback and apologise for any inconvenience caused by the delay in receiving your samples. Within the industry, it's standard practice to send out laminate samples for colour reference rather than full product cuts, as indicated on our product descriptions. However, we understand that seeing specific details such as grout lines or thickness may be necessary for your decision-making process and this can be requested in the order comments section. We acknowledge that we've fallen short of our standards in terms of delivery, and we sincerely apologise for the disappointment you experienced. Your review highlights the importance of promptly delivering high-quality samples to our customers. We've taken your feedback seriously, and it's clear that we need to ensure our samples are dispatched quickly and in a more informative manner. Thanks, Rachel

Posted 5 months ago

“Initial correspondence was great . All products required in stock and could be delivered when required. Delivery was then made to wrong address ( couriers fault ) , When did turn up all panels of it , large number damaged . Had to double cut all panels and carefully select where to be used as job needed to be completed on time . For a £5k outlay on panels been offered £250 good will. This won’t cover the extra time taken to work the broken panels or the inconvenience caused . My view is mistakes and accidents happen it’s all about how you put it right .”

Helpful Report

Posted 5 months ago

Wet Wall Works is rated 3.9 based on 366 reviews