Wet Wall Works Reviews

Name: Wet Wall Works
Address: Unit 30 Lynedoch Industrial Estate, Wet Wall Works, Wet Wall Works, Greenock, Inverclyde
Rating: 3.93

3.9 Rating 366 Reviews

69 %

of reviewers recommend Wet Wall Works

Company Reviews

Metrics

Info

3.9

Based on 366 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0300 3035553

Email:

websales@wetwallworks.co.uk

Location:

Unit 30 Lynedoch Industrial Estate, Wet Wall Works,
Wet Wall Works,
Greenock
Inverclyde
PA15 4AX

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Wet Wall Works 5 star review on 22nd August 2024

Charley

Wet Wall Works 5 star review on 6th August 2024

David Wheeler

Wet Wall Works 4 star review on 2nd July 2024

Hugo Lourenco

Wet Wall Works 5 star review on 27th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I requested samples a month ago with a 7-10 day delivery but didn’t receive them. I tried to phone and couldn’t get through, so I tried WhatsApp to which they said they would ship them that day. Still hadn’t received so I WhatsApp’d again and was ignored. I messaged 2 more times and was ignored again. Poor customer service for something as simple as a sample (that you also have to pay for).”

Helpful Report

Posted 1 month ago

Hi Chloe, You've not been ignored but your samples were dispatched on July 16th. Here's your tracking number with Royal Mail 3206083010005954E44C6. Kind Regards Rupert

Posted 1 month ago

“Panels came very quickly, beats tilling”

Helpful Report

Posted 1 month ago

Thank you for leaving us a great 5 star review. Kind Regards Rupert

Posted 1 month ago

“Paid for samples did not receive after a week company blames Royal Mail and send me tracking number that is going nowhere refused to send me another sample. Would not use them wondering what would happen if I ordered the actual panels”

Helpful Report

Posted 1 month ago

Thank you fore your review. We would never refuse to send out replacement samples as samples are key for people to see what the product looks like in their own environment. As you said, if we can't send out a simple sample, then how can we send out a panel? I agree with what you are saying, as samples can be a nightmare compared to panels, which we can send throughout the UK within 24 hours. Please give us a call on 0300 303 5553 or email websales@wetwallworks.co.uk along with your order number and I'll have more sent out. Thank you Rupert

Posted 1 month ago

“I found Wet Wall Works excellent in all respects. Of especial mention is the customer service team [Lee] who sorted out a number of problems with the courier service , that were not the fault of WETWALLWORKS. The customer service response from the company was rapid, polite and efficient. This was of considerable significance as my order was being sent to the Highlands of Scotland. I think you can purchase with confidence in the company.”

Helpful Report

Posted 2 months ago

I will pass this on to Lee and I'm glad you found the customer service team really helpful. If you need anything in the future please let us know. Kind Regards Rupert

Posted 1 month ago

“Delivery was two days longer than booked due to your delivery service letting you down Two panels had damage on the ends not down to the courier as outside of packaging was not damaged inside box had damage ‘ we did manage to cut this off”

Helpful Report

Posted 2 months ago

Hi Tracey, Thank you for your review. We try our hardest to get our stock levels correct, but when multiple construction companies purchase in the same week, stock can take a hit. but we notified you about this. A refund for the delivery service was processed, but we would never send out damaged goods! What is likely to have happened is that during transit, an impact occurred, causing this. Please in future if this occurs, email through the images and we can resolve. Thank you Rupert

Posted 1 month ago

“Ordered samples, paid for postage and received nothing. Order was showing as not dispatched. Contacted them to ask why and had no response. Shocking customer service! I may have ordered from here for my 2 full bathrooms but definitely not now ☹️”

Helpful Report

Posted 2 months ago

“Very pleased with the items purchased but not so impressed with having to wait in for two days for delivery. Customer service was excellent but they seem to have little influence on how the carrier operates. I had to cancel my bathroom fitter because the main part of my order arrived too late.”

Helpful Report

Posted 2 months ago

“I would rate Wet Wall Works as 5 stars. I was given telephone help and advice by very courteous assistants. My order was made and delivered promptly. I am satisfied that the shower panels installed do far are excellent. Thanks to all the staff at WWW. Kind regards. Mrs A Franklin.”

Helpful Report

Posted 2 months ago

“I need to source a a shower panel at short notice after our plumber cut a panel wrong. Nowhere localy had the panel in stock but Wet Wall Works had lots in stock and arranged for a replacement to be sent the next day. Very helpful and efficient.”

Helpful Report

Posted 2 months ago

“fast delivery and well packed, great customer after sales service”

Helpful Report

Posted 2 months ago

“I ordered a sample of bathroom wall panelling. The item arrived quickly even the sample was good quality it wasn't the colour we wanted.”

Helpful Report

Posted 2 months ago

“I have received 4 wrong panels hopefully this will be dealt with asp”

Helpful Report

Posted 2 months ago

Morning Ian, Thank you for the review and images which you sent late last night. You haven't received the wrong panels, as you bought 4 x white sparkle and 4 x Hexagonal, which is what your images show. If, by mistake, you meant to buy 8 of one colour, that's not a problem. Please pop on to https://wetwallworks.co.uk/returns/ and get a returns code. Thank you Rupert

Posted 2 months ago

“The painel fit very well and not came damaged”

Helpful Report

Posted 2 months ago

“The wet wall sparkle image would look better on your website if the image was taken with the sun on it to see the actual effect as it is amazing thanks”

Helpful Report

Posted 2 months ago

“The wrong product arrived and had to contact Wet Wall Works. Cannot rate the product but the company handled the process very well and the payment has been refunded. Would recommend the company however.”

Helpful Report

Posted 2 months ago

“Good selection and reasonable prices. Simple and straightforward interface that just works well and fast reliable delivery”

Helpful Report

Posted 2 months ago

“Fantastic allway delivery on time and panels are very high standard”

Helpful Report

Posted 2 months ago

“Thank you for the free sample that you have sent me, I'm very impressed with the product, it is exactly what l am looking for. I will definitely be placing my order with you soon”

Helpful Report

Posted 2 months ago

“plenty of choice and prices fairly reasonable. Good samle service”

Helpful Report

Posted 2 months ago

“Tiles are all chipped”

Helpful Report

Posted 2 months ago

HI Jemma, Thank you for your review and that's shocking to see. At times, I wonder what the couriers do as our items are popped through the machines for extra protection, and fragile tape is on all of the items. For these panels to break, they've had a large impact on the edges. Please email the images right away to websales@wetwallworks.co.uk, as there's only a short window for a claim to be made against the couriers. If items have been in one's home for a long period of time, the couriers can argue that damage has been caused in one's home. It also means replacements can be sent before fitting starts so you're not paying a fitter to do nothing. Thank you Rupert

Posted 2 months ago

Wet Wall Works is rated 3.9 based on 366 reviews