Wet Wall Works Reviews

Name: Wet Wall Works
Address: Unit 30 Lynedoch Industrial Estate, Wet Wall Works, Wet Wall Works, Greenock, Inverclyde
Rating: 3.93

3.9 Rating 366 Reviews

69 %

of reviewers recommend Wet Wall Works

Company Reviews

Metrics

Info

3.9

Based on 366 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0300 3035553

Email:

websales@wetwallworks.co.uk

Location:

Unit 30 Lynedoch Industrial Estate, Wet Wall Works,
Wet Wall Works,
Greenock
Inverclyde
PA15 4AX

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Wet Wall Works 5 star review on 22nd August 2024

Charley

Wet Wall Works 5 star review on 6th August 2024

David Wheeler

Wet Wall Works 4 star review on 2nd July 2024

Hugo Lourenco

Wet Wall Works 5 star review on 27th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi. The parcel I have been waiting for since September has still not arrived. Therefore, do not ask mey for my opinions. I once went to your representative in Irvine, and they said 40 days after the purchase that you had sent it by Royal Mail on that day. Now is December.Regards”

Helpful Report

Posted 9 months ago

Hi Mariusz, Thank you for your review. Holding our hands up, potentially, the warehouse updated your order without realising the type of external trim on it. wrong, I know. Between you and Irvine realising the trim was incorrect, the pickers didn't dispatch your trim as it would need processing back through the system for the pickers. I will process 1 now, which will be with you in a matter of days and I am sorry it's taken you to write a review. For any concerns, please call 0300 3035553, email websales@wetwallworks.co.uk or contact us through social media, which can be found on the home page of the website. Thank you Rupert

Posted 9 months ago

“Helpful and honest supplier. Definitely recommend.”

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Posted 9 months ago

Thank you for taking the time to leave us a review, we're glad to hear you're happy with our service!

Posted 9 months ago

“Asked for a sample for a project we are working on. The sample was received in a couple of days via post”

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Posted 9 months ago

Thank you for taking the time to leave us a review, we're glad to hear you're happy with our sampling service!

Posted 9 months ago

“Quick prompt service - wall not up yet but high hopes👍”

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Posted 9 months ago

Thank you for taking the time to leave us a review, we're glad to hear you're happy with our service!

Posted 9 months ago

“It not good sorry thanks”

Helpful Report

Posted 9 months ago

Hi Jackie, I'm sorry to read that you aren't happy with your sample. As you will have seen, we have over 300 styles of wall panels in PVC, Ply, MDF, SPC, and solid core. Perhaps the one you chose wasn't your cup of tea, but if you would like other samples, please let us know, and we can pop them in the mail free of charge. Kind Regards Rupert

Posted 9 months ago

“I love my new wet wall. It wasn't protected enough in transport though so cracked at one edge. This wasn't discovered until installation and we managed to work round it, but more padding needed in packages!”

Helpful Report

Posted 9 months ago

Hi, Thank you for taking the time to leave us a review, we really appreciate your feedback. We're sorry to read you received damage. All automated emails insist customers check their products and inform us of any damages through an email or a phone call within 24 hours of receiving them. We also stick large labels on each item repeating this information. This way, we are able to resolve any problems through sending out new panels so you'd have them the following day. However, we're glad to hear on this occasion that you were able to work around the damage :) Thanks, Rachel

Posted 8 months ago

“Samples speedily delivered”

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Posted 9 months ago

Thank you for taking the time to leave us a review, we're so glad to hear you're happy with our sampling service!

Posted 9 months ago

“Still waiting for contact from customer services after reporting delivery arrived damaged.”

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Posted 9 months ago

Hi Paul, I have searched the inbox and deleted emails for an email from you, and there isn't one. Can you please send the email and photos to websales@wetwallworks.co.uk or call 0300 3035553 and speak with one of the team members? Thank you Rupert

Posted 9 months ago

Hi Paul, We have now spoken, and the email address you were sending the images through was incorrect. I have processed a new trim on a 24-hour delivery for you, and hopefully you will improve your review on reflection. Thank you Rupert

Posted 9 months ago

“Happy enuff with the product not the best quality”

Helpful Report

Posted 9 months ago

Hi, Thank you for taking the time to leave us a review. The PVC panels which you ordered have a honeycomb core, this is why they aren't as sturdy as the Ply or Solid Core panels, which are impact-resistant. If you need any help or guidance, please do get in touch and we'd be more than happy to go over everything with you :) Thanks, Rachel

Posted 8 months ago

“You don’t actually price match due to your “margins.” That’s not quite how price match promise works. Just spent thousands elsewhere.”

Wet Wall Works 1 star review on 30th November 2023

Helpful Report

Posted 9 months ago

Hi Kerry, I understand the term "Price Match promise," thank you, but I'd advise you to go and re-read what's on our website before writing your review. When looking for a price match, please don't take offense when companies won't give you what you want. You are not entitled to get what you want; just accept the offer and make a wise choice. Thank you Rupert

Posted 9 months ago

“Excellent service from Rupert, I found the panelling online but completed the order by phone because I had many questions. I had several follow up phone calls with Rupert, again he was extremely helpful. Great product, swift delivery well packaged. Will 100% use this company again. Thank you”

Helpful Report

Posted 9 months ago

Thank you for taking the time to leave us a review, your kind words mean a lot to us. We're so glad to hear you found our service helpful and will pass on your lovely feedback to Rupert. We look forward to having you shop with us again soon!

Posted 9 months ago

“I bought the Fibo panels from a different supplier, but when I needed some accessories urgently, Wet Wall Works were able to provide a very fast and efficient service. Wish I had used them for the full order.”

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Posted 9 months ago

Thank you for taking the time to leave us a review, we're glad to hear you're happy with our service!

Posted 9 months ago

“I order a fibo shower board and trim from wet wall works and paid for 24hr delivery. Unfortunately the wrong boards were sent and the trim came damaged. I left a voice mail with customer service thinking this is gonna be a right pain to sort. I had a phone call from a sales manager, he was fantastic at sorting this out. I had a refund of the 24hr charge and the correct board and fresh trim turned up next day. Coukd t fault the customer service. Merchants couldn’t get a board for 7-10 days. Got me out of waiting 2 weeks to finish the job. Brilliant service will defo use again.”

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Posted 9 months ago

Thank you for taking the time to leave us a review, we really appreciate the feedback. We're glad to hear you're happy with our service and we could rectify any issues quickly!

Posted 9 months ago

“great sevice”

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Posted 9 months ago

Thank you for taking the time to leave us a review, we're glad to hear you're happy with our service!

Posted 9 months ago

“Very disappointed with delivery just gone to fit boards and all apart from 1 is damaged!! I am trying to use what I as on timescale.”

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Posted 9 months ago

“I wish to thank Rupert for the help he gave me, he arranged for my shower panels to be collected from another store and followed the collection and delivery to my home,he kept me updated with information ,great bloke well done.”

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Posted 10 months ago

Thank you for taking the time to leave us a review, your kind words mean a lot to us. We're glad to hear you found our service helpful and will pass on your lovely feedback to Rupert! :)

Posted 9 months ago

“Wrong product sent but called up and correct one then sent straight away. Good service 👍”

Helpful Report

Posted 10 months ago

Thank you for taking the time to leave us a review, we really appreciate your feedback. We apologise for any inconvenience caused by receiving the incorrect product and are pleased that we could promptly address and resolve the issue for you!

Posted 10 months ago

“Really pleased with the panels”

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Posted 10 months ago

Thank you for taking the time to leave us a review, we're glad to hear you're happy with our products!

Posted 10 months ago

“Great product and fast delivery”

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Posted 10 months ago

Thank you for taking the time to leave us a review, we're glad to hear you're happy with our product and service!

Posted 10 months ago

“Great service friendly staff defiantly will be back.”

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Posted 10 months ago

Thank you for taking the time to leave us a review, we're glad to hear you're happy with our service!

Posted 10 months ago

Wet Wall Works is rated 3.9 based on 366 reviews