Wet Wall Works Reviews

Name: Wet Wall Works
Address: Unit 30 Lynedoch Industrial Estate, Wet Wall Works, Wet Wall Works, Greenock, Inverclyde
Rating: 3.93

3.9 Rating 366 Reviews

69 %

of reviewers recommend Wet Wall Works

Company Reviews

Metrics

Info

3.9

Based on 366 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0300 3035553

Email:

websales@wetwallworks.co.uk

Location:

Unit 30 Lynedoch Industrial Estate, Wet Wall Works,
Wet Wall Works,
Greenock
Inverclyde
PA15 4AX

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Wet Wall Works 5 star review on 22nd August 2024

Charley

Wet Wall Works 5 star review on 6th August 2024

David Wheeler

Wet Wall Works 4 star review on 2nd July 2024

Hugo Lourenco

Wet Wall Works 5 star review on 27th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product arrived quickly, but delivery company did not ring to arrange delivery (as requested) Delivered to property and left outside and the first I knew was an email to say I had signed for it despite being 150 miles away.”

Helpful Report

Posted 10 months ago

Thank you for your review. I'm glad you found our service quick, and I'm obviously disappointed that you didn't receive a call from the courier. I need your order number to see if the telephone number is correct. I am not sure if your order was placed by you or manually by one of the team members. You've left the review anonymous, so I can't delve deeper. I do agree that customers should be contacted concerning a delivery. Unfortunately, the emails can go to spam, which is out of our control, and for phone calls, we are relying on the driver to make that call. It's something I am looking into, as we can and will do better, even if it's a team member in house who makes the call. Once again thank you for your feedback :-) Kind Regards Rupert

Posted 10 months ago

“We received excellent service from wetwallworks. We ordered 9 wall panels to update a shower room and a toilet. Unfortuntely we didn't order enough, so we ordered one additional panel of the same code number but on arrival, the colour was very a shade different resulting from a different production run. Rupert of Customer Services, went out of his way to try and find a panel of the right colour for us. He did find one of the correct colour batches but he also included an extra part panel for us. Dispatched immediately with tracking and email updates, and the incorrect panel was collected for return to the depot. First class service, we will be using them again when we update our ensuite bathroom. Thank you, Rupert.”

Helpful Report

Posted 10 months ago

Thank you for taking the time to leave us a review, your kind words mean a lot to us. We're so glad to hear you found our service helpful and will pass on your lovely feedback to Rupert. We look forward to having you shop with us again soon!

Posted 10 months ago

“Great product and great customer service and excellent service as one of the boards was damaged but they got me a replacement the next day.”

Wet Wall Works 5 star review on 6th November 2023

Helpful Report

Posted 10 months ago

Thank you for taking the time to leave us a review, we really appreciate your feedback. We're glad to hear you're happy with our service, the panels look great!

Posted 10 months ago

“I requested three samples of Fibo wall panels. I received one plus an alternative and a note that two of them are discontinued. I queried this by email as the sales showroom could not help me by phone. The “discontinued” colours are showing as for sale on their website (and on the B&Q website where they are the suppliers) A week later, I have still not received a response to my query. I will shop elsewhere as I cannot trust Wet Walk Works with supplying these large, expensive panels in the correct colour or having decent after sales service.”

Helpful Report

Posted 10 months ago

Thank you for your review. If you would like to give me a call, I'll look up your order and explain everything to you. Without knowing, I'm guessing you were requesting samples of products that are discontinued, but all Fibo has actually done is changed the product name. The names on the samples will have been the new names compared to the name on the back of the panel, yet the design colour is the exact same which is perhaps what the picker was saying in the notes. Examples are: Golden Brown Marble has changed to Brown Marble; Silver Grey Marble to Grey Marble; Marina Grey Oak to Grey Oak; and London to Medium Grey. Please give us a call or email websales@wetwallworks.co.uk as we are the second largest account in Europe and we know what we are doing. Thank you once again but please call as I can go over everything :-) Rupert

Posted 10 months ago

“Top company with excellent service- before- during and after any purchase as well as when sourcing products. We continue to use this company with services like this. Robert of Morgan Ritchie PS”

Wet Wall Works 5 star review on 4th November 2023

Helpful Report

Posted 10 months ago

Thank you for taking the time to leave us a review, your kind words mean a lot to us. We're glad to hear you're happy with our product and service!

Posted 10 months ago

“Will be refurbing bathroom in the new year. Sample requested and delivered, appears to be satisfactory to meet our need and may well order in the near future”

Helpful Report

Posted 10 months ago

Thank you for taking the time to leave us a review, we're glad to hear you're happy with our sampling service. We hope to see you again soon!

Posted 10 months ago

“I only have 3 samples”

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Posted 10 months ago

“Easy to order on line just what we wanted and great delivery .”

Helpful Report

Posted 10 months ago

Thank you for taking the time to leave us a review, we're glad to hear you're happy with our product and service!

Posted 10 months ago

“Excellent service and very professional! I am very pleased with my slat walls they turned out very nice 😀”

Wet Wall Works 5 star review on 1st November 2023

Helpful Report

Posted 10 months ago

Thank you for taking the time to leave us a review, we're glad to hear you're happy with our product and service. The panelling looks great!

Posted 10 months ago

“Sent samples which was quick and helped to know what the product is actually like compared to seeing online! Not suitable unfortunately but very much appreciate having them sent to me thanks!”

Helpful Report

Posted 10 months ago

“Delivery on time 1 slight mishap but was sorted straight away”

Helpful Report

Posted 10 months ago

Thank you for taking the time to leave us a review, we're glad to hear you're happy with our service!

Posted 10 months ago

“I have been very satisfied with the product however, I requested white wetwall panels and that is what arrived but in fact, they are more of a pale grey. We used them anyway, but I think that the sales description needs amending. I also suggest that you are very careful with whom you use to transport the panels. Presumably, they leave you in excellent condition but when they arrived here, one of the panels was damaged and you kindly sent a replacement. However, the replacement panel also arrived damaged. Fortunately, there was enough of the panel that could be used. If couriers are damaging your products like this, you must be losing a lot of money.”

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Posted 10 months ago

“Made a couple of orders now and can't fault their products and service. Highly recommend”

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Posted 11 months ago

Thank you for taking the time to leave us a review, your kind words mean a lot to us. We're glad to hear you're happy with our product and service!

Posted 10 months ago

“customer service is amazing!!! lovely and so helpful”

Helpful Report

Posted 11 months ago

Thank you for taking the time to leave us a review, your kind words mean a lot to us. We're glad to hear you're happy with our service!

Posted 11 months ago

“Many thanks for your help in helping me with my late order, item arrived after just 2 days, brilliant. I would use again!”

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Posted 11 months ago

Thank you for taking the time to leave us a review, we're glad to hear you're happy with our service!

Posted 11 months ago

“Requested bathroom wall panel samples delivered in time stated sadly they are not suitable for my space looked good though”

Helpful Report

Posted 11 months ago

Thank you for taking the time to leave us a review, we're glad to hear that you had a positive experience with our sampling service! We understand that our products may not be a perfect fit for everyone, as individual needs and preferences can vary. If you have any specific feedback on how we can improve our service or if you're looking for an alternative solution, please feel free to reach out to our customer support team on 0300 303 5553 or at websales@wetwallworks.co.uk , we're always happy to help :)

Posted 11 months ago

“I’ve recently ordered pvc bathroom panels. I payed extra for fast delivery next day delivery but on the delivery day I found out (me calling office, emailing) that goods I ordered were out of stock (on the website stock was available). They managed to deliver it the day after scheduled date, somehow they found some extras. Product itself is good but condition it was delivered was extremely bad. Most of corners were damaged, in case of these panels there’s no way to hide it. I sent an email to Wet Wall Works but after around 4 weeks no response. Also purchased goods via trade account and instead 10% discount as it states on the website I got 5%. I wouldn’t recommend to use this company.”

Helpful Report

Posted 11 months ago

Thank you for your review. Can you please forward your emails to websales@wetwallworks.co.uk as I can't look into your case from your review? What I will say, and please anyone reading my response, is that if you receive any damages, please call us on 0300 3035553 and choose option 3, but make sure you do this within 24 hours of receiving the goods. If your delivery arrives outside of our working hours, I would advise you to follow up with an email to websales@wetwallworks.co.uk, which will give you the paper trail. With these images, we can make a claim with the courier, and we can replace your items. Not checking items until they are being fitted will cause you a headache and unnecessary costs. Concerning trade customers and discounts, this quite often comes down to the product and the guest spend they have had with us over the years. Our trade customers vary from construction companies who buy 1000 sheets at a time down to bathroom fitters who might buy from us weekly or a couple of times a year. We monitor who our trade customers are, as we receive "trade" requests daily from people who aren't even in the trade, which is why we have steps in what discounts companies get. Please send me an email so I can look at your trading history with Wet Wall Works. Finally, we don't show what is in stock or not on our website. Orders placed before 12pm (midday) for 24 hour will leave that day for the following day. If your order was placed before 12pm and you weren't contacted, then I am sorry that either myself or one of the team members did not reach out to you. If I can have your details emailed over, at least I can look into call records and emails to see what happened concerning your order. Once again, I'm sorry you've had to leave us a negative review and once I know your account lets see what we can do together moving forward so it's a positive experience as that's what everyone wants :-) Kind Regards Rupert

Posted 11 months ago

“Purchased samples which arrived promptly Great service”

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Posted 11 months ago

Thank you for taking the time to leave us a review, we're glad to hear you're happy with our sampling service!

Posted 11 months ago

“Excellent advice and service, brilliant products! Highly recommend!”

Helpful Report

Posted 11 months ago

Thank you for taking the time to leave us a review, you're kind words mean a lot to us. We're glad to hear you're happy with our product and service!

Posted 11 months ago

“Arrived undamaged and on time”

Helpful Report

Posted 11 months ago

Thank you for taking the time to leave us a review, we're glad to hear you're happy with our service!

Posted 11 months ago

Wet Wall Works is rated 3.9 based on 366 reviews