Wet Wall Works Reviews

Name: Wet Wall Works
Address: Unit 30 Lynedoch Industrial Estate, Wet Wall Works, Wet Wall Works, Greenock, Inverclyde
Rating: 3.94

3.9 Rating 365 Reviews

70 %

of reviewers recommend Wet Wall Works

Company Reviews

Metrics

Info

3.9

Based on 365 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0300 3035553

Email:

websales@wetwallworks.co.uk

Location:

Unit 30 Lynedoch Industrial Estate, Wet Wall Works,
Wet Wall Works,
Greenock
Inverclyde
PA15 4AX

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Wet Wall Works 5 star review on 22nd August 2024

Charley

Wet Wall Works 5 star review on 6th August 2024

David Wheeler

Wet Wall Works 4 star review on 2nd July 2024

Hugo Lourenco

Wet Wall Works 5 star review on 27th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great people on the phone but awful delivery. Dx just left it at a house half a mile away, no message, no phone call, nothing.”

Helpful Report

Posted 1 day ago

Hi Vicky, Looking at tracking, I can see they delivered the panels to Partridge Kitchens which, as you've pointed out, is down the road. I'm so so sorry they did this and can only imagine, as you live in the middle of some beautiful countryside, the drivers are so used to driving to this large converted farm that they didn't read the document and went by postcode. Not good enough and I'll get this passed on as they've caused us to get this negative review. Thank you Vicky and I'll pass the positive info to the team :-) Kind Regards Rupert

Posted 1 day ago

“Great product smooth transaction, then the problems started was told out for delivery between 8 an 6on Tuesday no delivery will be out weds morning arrived Friday @11am”

Helpful Report

Posted 4 days ago

“Not impressed with company. I called the order through to make sure they had stock. Was told yes and it would be sent out next day but it arrived a week later. One panel was damaged but was told it’s ok it’s the rear. I’m sure FIbo manufacturer would not be happy with that response as the whole panel needs to be waterproof and perfect for their guarantee. The panels were not cheap and would you say this if it was a sideboard which the back isn’t seen. Personally I would look at a different company.”

Helpful Report

Posted 5 days ago

“I won't be putting a review until my problem is resolved with the damaged panel”

Helpful Report

Posted 1 week ago

“It was only samples for colour so I can only review the speed with which they arrived, which was good. The product looks suitable for what I would contemplate purchasing later in the year.”

Helpful Report

Posted 1 week ago

“Great customer service , very happy.”

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Posted 1 week ago

“Great service and advice. Very easy product to use and decent price. Fast delivery. Thanks!”

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Posted 1 week ago

“Good product and fast delivery.”

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Posted 1 week ago

“Ordered three samples. Only two arrived. Quite small so can’t really get an idea of what the wall would look like. It was the sample that didn’t arrive which was the one we really wanted to see.”

Helpful Report

Posted 1 week ago

Hi Eleanor, Can you email websales@wetwallworks.co.uk with the name of the missing sample and we'll get this sent out. If the guys didn't send it, potentially stock levels of the panel was low. Anyhow, after your email we'll get things cleared up :-) Thank you Rupert

Posted 1 week ago

“the panels were great and the customer service was really helpful when i called.”

Helpful Report

Posted 2 weeks ago

“Great stock and service with a speedy delivery”

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Posted 2 weeks ago

“Excellent product, good value and quick delivery. Would recommend. Very happy with my new bathroom.”

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Posted 2 weeks ago

“Terrible service in dispatching samples. Two of the samples In the order were missing and not impressed. I orderd the same missing sames again only to find one in the post!. I need them both to make my mind up. Wrote to websales (email address) but no reply or confirmation of receipt or reply. Phoned twice and waited to get through. No reply and after a couple of minutes the phone call got cut off both times with an old fashioned 'phone off the hook' dial tone. Not happy at all. Nit sure I will order from these people!”

Helpful Report

Posted 2 weeks ago

“Product not used yet but can’t fault Delivery service. But still waiting for a refund as the replacement panels are £25 cheaper than the ones previously chosen. This means that I’m owed £125!!! Please can this be sorted, urgently!!”

Helpful Report

Posted 2 weeks ago

“Delivery and sorting out a replacement that BQ had on their website. Very good BUT still waiting for refund as replacements are £25 cheaper than original product. Still waiting to be installed so hopefully all will be ok!!!!!”

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Posted 2 weeks ago

“Very good quality produce ,easy to use ,and quick delivery”

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Posted 3 weeks ago

“Ordered wet wall samples. Delivered promptly.”

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Posted 3 weeks ago

“I really needed bathroom multi panels as quickly as possible for a bathroom project and I got brilliant help finding appropriate colour tiles that were in stock and could be delivered on time. I had called many other companies who all told me it couldn’t be done but wet wall works went the extra mile to get me exactly what I needed in my time frame and customer service was excellent.”

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Posted 3 weeks ago

“Fantastic service from the guys, great product too, bathroom looking amazing”

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Posted 3 weeks ago

“Easy to order and well packaged on delivery. There was a delivery mix up on my order but one phone call and they went above and beyond to get the items to me next day. No complaints and I’ll buy from them again.”

Helpful Report

Posted 4 weeks ago

Wet Wall Works is rated 3.9 based on 365 reviews