WatchGecko have a Customer Happiness Grade of A-. Customers love their prices, delivery, customer service and refunds and are happy with their returns process.
“
Good price and fast delivery.
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- Roland Nissan
“
I have now had 6 Pioneer automatic Geckota watches. This was the 2024 "beige" dial, which is really as mettalic light khaki colour, with a slight brushed finish on the dial, very subtle styling add to the less is more look. The strap a light olive colour matches well. i am hapy it was the original Pioneer style dial, as I prefer the unique styling of this model. Price on sale was great value.
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- Jeffrey Crowe
“
Timely delivery, good price.
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- David Siddles
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Communication following ordering is swift and delivery is within a few days, excellent service, thank you.
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- Raymond Fox
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Great customer service and very quick and secure delivery.
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- Gobinderpal Juttla
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Quick delivery, great service.
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- Simon Watson
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For refunds and returns, the company likes to hold onto the taxes paid.
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- Elliott
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Didn’t like any of the straps but good returns system & quick refund
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- Alex Bland
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Most other international strap vendors I have purchase from have a local US hub with prepaid shipping to cover local returns.
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- Raghav Kumar
“
I initially purchased a black and grey striped NATO strap for my blue Alpinist; but unfortunately when it arrived it just did not suit the watch. I returned the strap and ordered a navy coloured one instead which perfectly suited the Alpinist. Returning the original strap was much easier than I thought and the refund was processed very quickly. All points to a very professional, well run outfit.
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- Syed Ahmad
“
Excellent customer care received with a quick refund of a previous strap I ordered at a wrong size.
No questions, quick refund, no hassle. Surely, I re-ordered from the WG Company the one at a good size.
It arrived in a perfect boxing, securely and with a couple of days.
Highly recommended retailer!
”
- Lazlo Halmai
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Return was quick and easy via returns portal. Refund through promptly./
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- Darren Roberts
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Fast shipping, never had delays or problems. Great packaging and if I ever need to talk to customer service they respond quickly and are helpful
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- Katie Marsh
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Communication following ordering is swift and delivery is within a few days, excellent service, thank you.
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- Raymond Fox
“
Great service!
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- Paul Reed
