Name: Vesternet
Address: 128 City Road, London, London Borough of Islington
Rating: 4.81

“Good, but it's not made clear whether an item is in stock and so I'll order something and not get it for weeks. I'm still waiting on an item I ordered.”

Helpful Report

Posted 2 years ago

“Easy to use website. Plenty of choices throughout the range. Would recommend.”

Helpful Report

Posted 2 years ago

“Simple ordering process and good Cyber Monday discount on the new 2023 Homey Pro.”

Helpful Report

Posted 2 years ago

“I've been using Vesternet for many years and apart from a wide selection of home automation items and gadgets and great delivery - you have given advice on tricky installs or provided links to hard to get info. This is invaluable when you are a self installer as I am.”

Helpful Report

Posted 2 years ago

“Looking forward to my delivery.”

Helpful Report

Posted 2 years ago

“Always has great products at reasonable prices. Lots of information to get you started.”

Helpful Report

Posted 2 years ago

“Vesternet is a very reliable and professional company to deal with. I am very happy that there is now a bigger range of ZigBee devices available.”

Helpful Report

Posted 2 years ago

“Very responsive to questions and fair prices”

Helpful Report

Posted 2 years ago

“Great site”

Helpful Report

Posted 2 years ago

“Excellent range of products with good technical guides in how to set them up.”

Helpful Report

Posted 2 years ago

“Ordering process was easy, and it was simple to double-check what was in stock and what I had in my basket. Did find the rewards feature (Smarty points) difficult to redeem ... there are some broken links here .... but got there in the end.”

Helpful Report

Posted 2 years ago

“The shopping was easy.”

Helpful Report

Posted 2 years ago

“Very good value for money, and the website is professional and helpful.”

Helpful Report

Posted 2 years ago

“Only place to get home automation kit from. Good price and wide range.”

Helpful Report

Posted 2 years ago

“Ordering was pretty simple.”

Helpful Report

Posted 2 years ago

“This is my second time using. Everything went well the first time.”

Helpful Report

Posted 2 years ago

“One of few stores thathad what I was looking for. Solid reputation for selling high quality products.”

Helpful Report

Posted 2 years ago

“Very easy purchasing process.”

Helpful Report

Posted 2 years ago

“ordered a few times, and all good.”

Helpful Report

Posted 2 years ago

“Useless response from bot, switchboard or email Still waiting answer to simple question 36 hours later Not impressed”

Helpful Report

Posted 2 years ago

Hi David, sorry to ready this. I checked our logs and see you called, but were advised we don't give technical advice by phone due to the reasons at https://help.vesternet.com/en-US/phone-support-66426 I can't see any live chat logs I'm afraid. For the email, yes this was received and is just in a tech support queue - apologies about the delay on that, its a very busy day and wouldn't normally take so long.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Vesternet Reviews