Vesternet Reviews

Name: Vesternet
Address: 128 City Road, London, London Borough of Islington
Rating: 4.81

4.8 Rating 2,608 Reviews

97 %

of reviewers recommend Vesternet

4.8

Based on 2,608 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

03452268572

Email:

sales@vesternet.com

Vesternet 4 star review on 3rd September 2024

287

Anonymous

Anonymous // 01/01/2019

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“Received the items exactly as ordered. If I was being picky it might have been nice to get email updates in advance of the actual shipping date (and associated email confirmation), but not sure anyone provides that sort of countdown. Would recommend them and definitely use again, a positive experience.”

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Posted 10 years ago

“Found Vesternet easy to use to find the things I wanted. And when things went wrong with an international delivery through fault of carrier, they stepped in to resend - so very happy with the service.”

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Posted 10 years ago

“Excellent service, very responsive to queries.”

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Posted 10 years ago

“Great advice. I was unsure what to buy or which system would suit me. Mark and Martyn shared their advice, and it was clearly their honest expert opinion. No salesy talk. Just good advice.”

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Posted 10 years ago

“Customer service is top notch, but I had some delays with delivery without an update, I had to chase but overall I'd highly recommend Vesternet.”

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Posted 10 years ago

“Looking for a home management system, I came across vesternet. Great website, found exactly what I wanted. Placed a large order that arrived fast with great communications. Will be my first choice for future purchases :)”

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Posted 10 years ago

“Excellent customer service with goods delivered in jig time - well done, again.”

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Posted 10 years ago

“I wasn't sure which heating and control devices I should get to best suit my requirements, but after e-mailing customer support I got the advice I needed, Products arrived quickly and worked as expected. Thanks to Mark for his help and assistance.”

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Posted 10 years ago

“It can be difficult to wire in some of the electrical components available at Vesternet, but the technical support team and very quick in responding to queries and are very helpful in advising solutions.”

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Posted 10 years ago

“I've been using Vesternet for a number of years now to purchase the vast majority of my home automation hardware, They're great. Fantastic prices (especially during their Vesternet Mondays) Quick delivery, But most importantly a support service that is second to none, If i ever need any assistance or advice about anything they are on hand to help, And the amount of info & guides on their website is amazing. I wouldn't use anyone else. Thank you Vesternet!”

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Posted 10 years ago

“I have made a number of purchases from Vesternet, starting with a Z-Wave controller and added a number of other sensors in a sort period of time. I have found both their sales and support team very helpful and responsive and their satisfaction promise very convenient especially as I didn't know much at first, tried a Z-Wave controller and then returned it to get another make and model as I learned more about the system. I totally recommend them!”

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Posted 10 years ago

“Exactly what you would expect from a web shop - easy ordering and quick dispatch. Plus Points for when your emailed your invoice the links to the manuals for the stuff you have purchased are embedded. Very very convenient.”

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Posted 10 years ago

“Nothing works, and people just try to make me waste my time doing silly things. Just go elsewhere.”

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Posted 10 years ago

“I am trying a few different modules before redeveloping my house and have bought them all from Vesternet. They have good prices and excellent application notes and YouTube videos to explain how to set up things.”

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Posted 10 years ago

“Vesternet finds the time to support its customers and I can testify to that. Keep it up”

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Posted 10 years ago

“Great site, all the info you could need. Initial comms via email were good but despite claims delivery could be tracked and email despatch notices would be sent neither happened.. Not major but when you've shelled out a few quid online it's reassuring to be kept informed.. Other than that they're great. MY ERROR IT WAS IN MY JUNK BOX.. Very prompt response from Vesternet to qualify ..I apologise profusely!! I'll be back for more kit soon!”

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Posted 10 years ago

“Fast service, large assortment and detailed manuals. Great! Thank you.”

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Posted 10 years ago

“So easy to buy from, good range of products and great delivery.”

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Posted 10 years ago

“I have been using Vesternet for the last few years for a number of ZWave based products. They are by far the best UK based store for ZWave products with most products covered and 95% of the time have stock on the shelves ready to ship unlike other stores. The 2 occasions that an item was out of stock they informed me of the arrival date and I got them the next day. I recently spent £3.5k with them on a project and they were able to discount components on bulk purchase. Mark gave me some great technical advice so overall I'm very pleased with there service and support.”

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Posted 10 years ago

“The staff were REALLY helpful. They were there everytime I needed help. The order was sent out the same day and it arrived in Malta in a just a few days! I would definitely recommend! Will buy again from Vesternet. Keep up the good work.”

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Posted 10 years ago

Vesternet is rated 4.8 based on 2,608 reviews