Vesternet Reviews

Name: Vesternet
Address: 128 City Road, London, London Borough of Islington
Rating: 4.81

4.8 Rating 2,608 Reviews

97 %

of reviewers recommend Vesternet

4.8

Based on 2,608 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

03452268572

Email:

sales@vesternet.com

Vesternet 4 star review on 3rd September 2024

287

Anonymous

Anonymous // 01/01/2019

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“Never used z wave before. I used other home automation services but coming to vesternet, a message pops up asking for a chat. I was given a quick lecture about z wave and I tried two devices after buying a controller. I ran into problem. I sent an email, the guys got back to me asap. They were very professional. I followed all steps and I was up and running. I was given professional advice in the most gentle way I had never envisaged. Since then, I have always purchased my devices from them. The after sales service is very good. I will always advice my friends to go there. I will always check vesternet for new z waves product. Looking at the vesternet, it seems they have created a college or a university where you can freely learn about z waves (which is the area of my interest) and you can be rest assured that what you bought is genuine and has a lasting warranty.”

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Posted 10 years ago

“Ordered at 1pm and arrived 9am the next day. Will definitely use Vesternet again.”

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Posted 10 years ago

“Every techincal question I had was answered brilliantly and great customer care.”

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Posted 10 years ago

“I have now placed quite a few orders with Vesternet and have been more than delighted with the customer service. The guides and tutorials on the site have been a great reference for setting up my system and customer services have been extremely helpful with answering the technical questions I had.”

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Posted 10 years ago

“This company knows the products they are selling and the technical support service wphas been very helpful. I would buy again and recommend Vesternet highly.”

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Posted 10 years ago

“Maybe it would be nice to arrange a conference or seminar in London and invite your customers or partners from other contries.”

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Posted 10 years ago

“Hi, You are doing a great job promoting these amazing devices however for a begining there is a lot of dissapoints until zwave technology is understand. Documentation is good for some devices but not so good for others. Battery operated devices are the one that rise most of the problems due to poor comunications. These devices needs to be more documented. Maybe a "FAQ section" will be usefull. Best Regards!”

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Posted 10 years ago

“I was unreservedly impressed with Vesternet. I contacted them to ask advice about venturing into the world of home automation, and they gladly spent time advising and helping me, even though my initial purchases weren't huge. Delivery was fast and everything as it should be. I will definitely use them again.”

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Posted 11 years ago

“They were very efficient, and managed to handle minor changes to the order after payment without trouble. Would not hesitate to use again.”

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Posted 11 years ago

“The Vera was set up really quickly, but I had lots of issues getting the devices operating properly. Fortunately the after sales help was superb, and the issues were soon sorted. It is not a system to just plug in and forget - I've spent days trawling through the Forum to find out the intricacies of programming the Vera to get the best out of it. There is no shortage of info, and the learning curve has been steep, but its very satisfying when the Sonos sound system announces the temperature has reached a certain point! There's still a long way to go, but I'm getting there slowly...”

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Posted 11 years ago

“I have bought Z-Wave items from Vesternet and they help out to no end. My problem hasn't been sorted (probably lazyness) yet but every I email the support guys they email back with help.”

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Posted 11 years ago

“Fast delivery and a good range of products at reasonable prices.”

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Posted 11 years ago

“Fast delivery. excellent products.”

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Posted 11 years ago

“I ordered a small order to overseas and got immediate and on the spot service from the sales team I contacted upfront. The response came within 24 hours and even changing my mind several times didn't changed their fast response and friendly answer. Even after contacting the sales after some months of rethinking they've been able to recall "my case" and answer immediately. I'm totally surprised about this service as this is more than uncommon these days and a relieve to have found such shop. I'll order again and more. The products are well described on the web page therefore no need to mention the goods. The quality is as described and industrial standard. The price is lower than to the competition therefore this is the shop of my choice. Thank you Vesternet. Well done!”

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Posted 11 years ago

“Great selection and stock. Quick and easy ordering and prompt delivery. The comprehensive guides and product information are really helpful.”

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Posted 11 years ago

“The sales department are very helpful and generous. I recommend this website to everyone interested in z-wave equipments.”

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Posted 11 years ago

“I have no knowledge of electronics, so when my husband told me what he wanted, I was none the wiser! But it was so easy to order that even I could do it. Plus delivery was very quick. And I got a free book as well. Pity I`d already bought it on Amazon for £12, but I sent it back to Amazon no problem. So thank you Vesternet for a great service.”

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Posted 11 years ago

“A recent convert to Z-Wave from X-10 I ordered my initial kit from Vesternet mainly as they had good explanatory segments on their website. Ordered a USB stick, 2 Fibaro dimmers and an Aeon Minimote. Still waiting on the USB stick 4 weeks later. Still I proceed to get a Home Center 2 and a range of other components. Most components were listed as out of stock at the time of my order. Into week 2 and I am still waiting on the PIR. Finally I was disappointed that the Philo 4 in 1, as supplied, had a flat battery, at least that is what the device is indicating (the lithium batteries are not cheap)”

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Posted 11 years ago

“Vesternet is a great online store. However, I had to complete my purchase through email because, although Vesternet advertises that they ship Globally, my delivery country did not show in the payment and checkout form. Also shipping price could not be calculated. If Vesternet updates this and put more shipping options, it will beat many online shopping sites.”

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Posted 11 years ago

“I've been using Vesternet for a number of years now as my primary supplier for Z-Wave equipment and have seen them grow their product range substantially during that time! Of course, offering more stuff for sale is great, but only if you can cope in terms of customer service and support. I'm happy to say that Vesternet go out of their way to ensure that the "customer is king" through their forum, knowledge base, support ticket system and live chat facility. Nowadays I rarely shop anywhere else for Home Automation equipment!”

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Posted 11 years ago

Vesternet is rated 4.8 based on 2,608 reviews