Vesternet Reviews

Name: Vesternet
Address: 128 City Road, London, London Borough of Islington
Rating: 4.81

4.8 Rating 2,612 Reviews

97 %

of reviewers recommend Vesternet

4.8

Based on 2,612 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

03452268572

Email:

sales@vesternet.com

Vesternet 4 star review on 3rd September 2024

287

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have no knowledge of electronics, so when my husband told me what he wanted, I was none the wiser! But it was so easy to order that even I could do it. Plus delivery was very quick. And I got a free book as well. Pity I`d already bought it on Amazon for £12, but I sent it back to Amazon no problem. So thank you Vesternet for a great service.”

Helpful Report

Posted 11 years ago

“A recent convert to Z-Wave from X-10 I ordered my initial kit from Vesternet mainly as they had good explanatory segments on their website. Ordered a USB stick, 2 Fibaro dimmers and an Aeon Minimote. Still waiting on the USB stick 4 weeks later. Still I proceed to get a Home Center 2 and a range of other components. Most components were listed as out of stock at the time of my order. Into week 2 and I am still waiting on the PIR. Finally I was disappointed that the Philo 4 in 1, as supplied, had a flat battery, at least that is what the device is indicating (the lithium batteries are not cheap)”

Helpful Report

Posted 11 years ago

“Vesternet is a great online store. However, I had to complete my purchase through email because, although Vesternet advertises that they ship Globally, my delivery country did not show in the payment and checkout form. Also shipping price could not be calculated. If Vesternet updates this and put more shipping options, it will beat many online shopping sites.”

Helpful Report

Posted 11 years ago

“I've been using Vesternet for a number of years now as my primary supplier for Z-Wave equipment and have seen them grow their product range substantially during that time! Of course, offering more stuff for sale is great, but only if you can cope in terms of customer service and support. I'm happy to say that Vesternet go out of their way to ensure that the "customer is king" through their forum, knowledge base, support ticket system and live chat facility. Nowadays I rarely shop anywhere else for Home Automation equipment!”

Helpful Report

Posted 11 years ago

“Having pondered options for home automation for some time I picked the phone up to Vesternet and spoke with Mark Onions. I'm sure he's heard it a thousand times but he really knows his onions! Mark took the time to explain the options, discuss my project and advise the best way to start. I had issues with a Fibaro dimmer module (the magic black smoke escaped!). Quick exchange of emails and then a phone call to Mark and it is replaced FOC!. I work as a service manager in IT, so I know a thing or two about customer service. These guys get it completely, I've already ordered more than double the first order and there's more to come. Even though I could probably find the odd thing cheaper (which to be honest I think they'd match anyway!) I won't even bother looking elsewhere. Like most people I don't have much free time so I can ill afford to be squabbling with companies over refunds and issues encountered. Customer for life chaps, well done.”

Helpful Report

Posted 11 years ago

“I needed a way to talk to my home automation system and rung these people to ask a few questions. All were answered professionally and to my satisfaction. I promptly ordered the item and within the stated time, it was delivered. The item was tested and found to be 100% compatible as I was told and worked perfectly. I would definitely use this company again with no hesitation as they proved to be really customer friendly. Many thanks Vesternet, Regards to you all.”

Helpful Report

Posted 11 years ago

“Had the pleasure to recieve help and advice by Mark and he does an excellent job!”

Helpful Report

Posted 11 years ago

“If you are new to home automation, like me, just look through all the guides on the Vesternet site and then drop them an email if anything still not clear, they're happy to respond with good, sound advice.”

Helpful Report

Posted 11 years ago

“One of the best sites in the UK for home automation. Great guides, useful reviews and good selection of products.”

Helpful Report

Posted 11 years ago

“As an international customer, payment is always an issue. Mark Onions from Sales and Marketing was very patient and helpful with my credit card issue due to my banks fault. I had to get Mark to send my order about 4 times and he did it without complaint. Sadly due to the issue, the parts I order was not fully in stock by the time the payment was made but Vesternet apologised and sent what they could and refunded me the balance. Pricing for the shipping by DHL was very good and I look forward to doing more order with them in the future.”

Helpful Report

Posted 11 years ago

“Vwsternet is on of the best home auto sites out there. There is a lot of instructions for products which is very useful as some do arrive with poor manuals. Most ordes arrive quickly.”

Helpful Report

Posted 11 years ago

“Very professional pre and post sales services. I got good and reliable support when I got in trouble during initial configuration and with suggetsions and isdeas.”

Helpful Report

Posted 11 years ago

“Cannot say enough good things about Vesternet they are helpful and believe me you will need help setting up some devices on Zwave as the options are endless nothing is a problem to them if they can help by god they will prices seem to be par to other companies but if there is support with the products thats worth its wait in gold special thanks to Mark”

Helpful Report

Posted 11 years ago

“I love the new links to the product manuals directly on the order confirmation e-mails. Its a great way to get to know your order before it arrives. Well done Vesternet and keep the improvements coming!”

Helpful Report

Posted 11 years ago

“I put in an order to Vesternet, and then had an email from them saying they were now stocking a better solution (for me). I phoned them, and they were more than happy to stop the original order, and substitute the ones I wanted, after confirming that the new order would really do what I wanted it to. The goods arrived quickly and were as described. I found them very communicative throughout the process. Highly recommended.”

Helpful Report

Posted 11 years ago

“I have ordered quite a lot of Z-Wave kit from Vesternet now, I have found the prices to be very competitive (especially in the Vesternet Mondays sales!) and the staff are very helpful.”

Helpful Report

Posted 11 years ago

“Very good company to deal with, some good deals on kits. The web site has very informative on products and information on over all systems. Very pleased with my purchases. Would love it the team could extend the product range even further.”

Helpful Report

Posted 11 years ago

“First of all many thanks to Mark Onions who has supported by new Home Automation setup very well. The guides written are really useful and the product information given is spot on. I cannot recommend Vesternet enough for their service and assistance. Many Thanks once again. Keep up the good work guys !!!”

Helpful Report

Posted 11 years ago

“My experience with Vesternet has been excellent and I'd recommend them to anyone whether they are experienced or just starting out with home automation. It's a minefield out there but Vesternet offer excellent guides,advice, and go the extra mile beyond any company I've dealt with in the past.”

Helpful Report

Posted 11 years ago

“These guys know their job... They just don't take your money... They care for what you pay for... Well done”

Helpful Report

Posted 11 years ago

Vesternet is rated 4.8 based on 2,612 reviews