Vesternet Reviews

Name: Vesternet
Address: 128 City Road, London, London Borough of Islington
Rating: 4.81

4.8 Rating 2,597 Reviews

97 %

of reviewers recommend Vesternet

4.8

Based on 2,597 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

03452268572

Email:

sales@vesternet.com

Vesternet 4 star review on 3rd September 2024

287

Anonymous

Anonymous // 01/01/2019

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“Simple site to navigate. 1st place to visit if you need devices and help. Excellent smarthome and device guides.”

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Posted 4 years ago

“Good choice of products and clear shipping and payment options.”

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Posted 4 years ago

“Comprehensive list of products, quick and easy to order.”

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Posted 4 years ago

“The original product had a manufacturing issue. The manufacture confirmed the issue and Vesternet have shipped replacements. Very satisfied with Vesternet's service.”

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Posted 4 years ago

“Excellent service!”

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Posted 4 years ago

“A comprehensive web site gives details of a multitude of products. Helpful and prompt advice provided by Vesternet staff helped to narrow these down to the items I needed.”

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Posted 4 years ago

“Website is easy to navigate and they are the only UK based retailer to stock the product. So far so good,”

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Posted 4 years ago

“Great website, easily explained protocols with lots of variation between brands.”

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Posted 4 years ago

“Swift and efficient service as ever from Vesternet; this time a return and replacement of a faulty item without any issues.”

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Posted 4 years ago

“First time order: Item showing on stock - Ordered. Order Confirmed. Within an hour received email: item not in stock and can't tell when back in stock. Sorry Vesternet this is not good enough - Ordered via Amazon, should have done so in the first place. FE In response to Vesternet's accusation that my review violates Trustpilot's guidelines: On 09/09/2020 I did another search on Vesternet's website and the device was showing as being in stock. Emailed screen shot to David Bell at Vesternet. His reply, I quote: "That's either a cached version or it's referencing a version of the device which a user has customised." Hm... I am happy to share my Vesternet email communications with a TrustPilot representative.”

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Posted 4 years ago

“A good store, a wide selection for a smart home”

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Posted 4 years ago

“Pretty much one of few shops you can buy many z wave devices at a good price. Amazon cannot match that.”

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Posted 4 years ago

“Quick, prompt service from Vesternet and were able to help when we queried something from our side.”

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Posted 4 years ago

“Aside from backorder communication / shipping this is a great company”

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Posted 4 years ago

“My go to for everything Z-Wave!”

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Posted 4 years ago

“Had been considering buying some additional zwave bits. The discounted prices persuaded me to get them!”

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Posted 4 years ago

“I've used Vesternet for a number of years now. Prices on Z-wave is keen and packaging and delivery is good. However the Q+A and product reviews on the website are honest, both good and bad, which is very helpful in product selection.”

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Posted 4 years ago

“Vesternet has a great range of HA products. The website is easy to use. Over the last 5 years or so I've gradually automated all of the lights and a lot of other things in my house, and nearly all of it has come from Vesternet.”

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Posted 4 years ago

“Simply perfect. Vesternet does exactly as a retailer does, supports the customer, give perfect service and gives great deals.”

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Posted 4 years ago

“Been using Vesternet for some years now. As always, great range and sensible pricing. Their support is strong too, when needed.”

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Posted 4 years ago

Vesternet is rated 4.8 based on 2,597 reviews