Vesternet Reviews

Name: Vesternet
Address: 128 City Road, London, London Borough of Islington
Rating: 4.81

4.8 Rating 2,608 Reviews

97 %

of reviewers recommend Vesternet

4.8

Based on 2,608 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

03452268572

Email:

sales@vesternet.com

Vesternet 4 star review on 3rd September 2024

287

Anonymous

Anonymous // 01/01/2019

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“Vesternet has high technical skills and gives the best customer all over service.”

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Posted 11 years ago

“The support and after sales service has been exceptional, I had problems installing my home automation centre along with the numerous peripherals but have received swift technical support within 4 hours of my queries (even on a sunday afternoon). I have replaced items when I ordered incorrectly (3 -4 months after purchase) and also had a faulty item replaced. Vesternet set the benchmark for how online shopping should be.”

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Posted 11 years ago

“Mark provided me 5 stars service. He responded to my questions fast and very helpful. Good sent to me in no time. Very enjoyable to shop with Vesternet.”

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Posted 11 years ago

“I recently purchased some Fibaro modules and Z-Wave controllers from Vesternet. The items were shipped with a small delay (I was aware of the delay, they said from the beginning that the items aren't in stock), but after they were shipped I got them in less than 24 hours in Romania, via DHL. The items were cheaper than in local shops; some of them were part of the "Vesternet Mondays", so that compensated for the shipping costs; overall, I still got them cheaper than locally. Overall, I had a very pleasant experience and I would recommend them to anyone! The only complaint I have is that my country (Romania) isn't in the shipping list, so I had to do some additional steps to order (I sent the list of items via email, got a quote, paid the money) and it was slower than just ordering online, but it wasn't that bad and unfortunately I can understand the reasons behind this.”

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Posted 11 years ago

“Vesternet (Mainly Mark Onions) has helped me EVERY step of the way with their excellent knowledge on all things home Automation. They have been interested in my build and have given me guidance as and when i've needed it, no questions asked. I no longer go anywhere else for HA kit. My house is now Automated with: 64 Zone Alarm System, fully integrated with: Z-Wave System Door Locks Lighting System Heating System Great Job!”

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Posted 11 years ago

“Vesternet are a great company to deal with. They provide plenty of help and information up front, and when/if things don't work or issues are encountered, they respond quickly and helpfully to resolve the situation.”

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Posted 11 years ago

“...but poor in telling that there's only been a partial shipment of what you ordered. The online order status doesn't always reflect the actual situation - some orders completed ages ago also shown as not complete. But hats a fairly small niggle. Good service, good delivery, good returns service when required.”

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Posted 11 years ago

“Purchased a few items from Vesternet, service on the phone excellent with prompt delivery, what more needs to be said :)”

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Posted 11 years ago

“Extremely friendly, easy to get hold of (live chat a real bonus), helpful and rock star service level! Ordered at 1pm and got it next day! Ideally would be nice if more items were in stock at the time of ordering and would ideally like a slightly wider selection of items available in the z-wave category. But this will come with time as demand grows and the company expand. So just one star knocked off for this. Otherwise it's a perfect score for customer service... Highly recommend.”

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Posted 11 years ago

“Excellent service again from Vesternet!”

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Posted 11 years ago

“I buy all my home automation products from Vesternet. I tried a couple of other 'specialists' in the early days and the experience wasn't good. The Vesternet website is a great source of information and the customer service is always fast, friendly and efficient. Highly recommended.”

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Posted 11 years ago

“I would recommend Vesternet to anyone, good range of Z-Wave products at good prices and an excellent returns service.”

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Posted 11 years ago

“Must be one of the best after sales i have ever experienced, and their staff are very knowledgeable and helpful”

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Posted 11 years ago

“I would definitely recommend to a friend, good prices, quick delivery.”

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Posted 11 years ago

“Really helpful, before, during and after. not only do they have competitive prices, but even if they were more expensive, id pay more for this customer service!”

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Posted 11 years ago

“As someone new to home automation I have had several questions which needed answering - Vesternet have gone above and beyond what I was expecting, answering questions about not just their own products but the best ways to integrate them in a home. One faulty product was diagnosed and replaced without trouble, after talking me through troubleshooting.”

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Posted 11 years ago

“Having bought a Z-Wave TKB On/Off socket and a USB Z-Wave Controller from Vesternet, I can confirm that this website offered the products at the best rate available. Furthermore, upon asking some *very* technical questions regarding advanced device configuration, I was pleasantly surprised at just how thorough the technical response was. Accurate, fast and in depth. The team at Vesternet appear genuinely enthusiastic about their products and have more than met all my expectations from such a supplier. Could not recommend this company strongly enough!! Buy something from them immediately. Anything. You won't be disappointed.”

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Posted 11 years ago

“Good products. Shipping quick and reliable.”

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Posted 11 years ago

“Great service. Forgot to ask a question before i ordered. Asked it via email 20 min after sending my order. Got my answer back within 10min. Thats is quick! Fast delivery of the order to.”

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Posted 11 years ago

“Vesternet stock a really comprehensive range of components for home automation systems at competitive prices. The website is excellent with helpful explanations and access to technical details.”

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Posted 11 years ago

Vesternet is rated 4.8 based on 2,608 reviews