Vesternet Reviews

Name: Vesternet
Address: 128 City Road, London, London Borough of Islington
Rating: 4.81

4.8 Rating 2,608 Reviews

97 %

of reviewers recommend Vesternet

4.8

Based on 2,608 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

03452268572

Email:

sales@vesternet.com

Vesternet 4 star review on 3rd September 2024

287

Anonymous

Anonymous // 01/01/2019

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“Very helpful website plenty of considered information on under Resources, items always delivered promptly and as described. Helpful customer service. Appear to stock a good range of items, I Intend to use Vesternet again as my system expands,”

Helpful Report

Posted 9 years ago

“The Best online stores for home automation products. I was particularly impressed at their willingness to help and assist even amateur installers like me. This has taken the entire experience to a different level. Way to go guys.....”

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Posted 9 years ago

“Love the item but not impressed with the company used for delivery”

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Posted 9 years ago

“I wasn't sure about the performance of one device. I asked about it and got a very knowledgable response.”

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Posted 9 years ago

“Prompt delivery and a vast selection of Home Automation products”

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Posted 9 years ago

“Super service, good product range, delivered quickly. Great source of help too with the videos and other stuff on the site. Great place to shop for Z-Wave stuff.”

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Posted 9 years ago

“Vesternet is a trusted seller that I have been using for years. Buy here with confidence.”

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Posted 9 years ago

“I have placed multiple orders with Vesternet including an entire home automation controller replacement with the Fibaro Home Center II and my experience has been great. Each order is promptly shipped and always are followed by a person reach out from the company asking how everything was and they are genuinely interested in feedback. Great home automation company to work with as a trusted partner.”

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Posted 9 years ago

“As well as supplying a good range of products they provide a good range of guides to help you select the right technologies and understand how to get what you want.”

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Posted 9 years ago

“Ordered various dimmers and sockets from Vesternet as the prices were good and know their product well. Each product page has a plethora of useful guides and tips and the team replied quickly on any additional queries I fired through.”

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Posted 9 years ago

“I was linked to purchase this item on the U.S. Amazon gift wish list -- and was surprised to find I was charged a foreign transaction fee on my credit card.”

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Posted 10 years ago

“Excellent product selection, fast service,immediate shipping.”

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Posted 10 years ago

“Have ordered from vesternet before and been blown away by the level of support available”

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Posted 10 years ago

“Delivery time exceeded expectations and the store has a good selection of products. Overall very good online shopping experience.”

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Posted 10 years ago

“This organisation is great to work with. Chat support available until late and really helpful people. A real pleasure to interact with.”

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Posted 10 years ago

“A small extension and the oportunity to run CAT 6 cable round the house does give you ideas on what you might be able to do. Making my home smart? I didn't know, but a few evenings research on the web, and I was confident enough that with Vesternet I would be able to give it a go. Thank you Vesternet.”

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Posted 10 years ago

“I bought two Z-wave sockets, one worked, one didn't. I used Vesternet's RMA process to return the faulty one, expecting it to be similar or better than Amazon's process. The process was very impersonal, expecting you to send back the faulty device at your cost & risk, with it being replaced only after they had accepted it. Had the device replaced, but no offer to refund the postage to return the faulty device, and no apology or remorse about supplying faulty goods. Not what I was expecting when the CEO boasts about deciding to "focus 100% on customer service & user experience". Won't be using again.”

Helpful Report

Posted 10 years ago

“I love these guys, you can tell they actually care about their customers! Just the small things like sending the data sheets with the order confirmation so you can have a read before you get the goods make a huge difference. I have placed about 5 orders now for bits and bobs and the products are top quality and the prices decent. I will only buy my zwave gear from Vesternet now, I have no reason to go elsewhere. One tiny gripe, if you are going to do a split delivery it would be nice of you let me know when the second part is coming so I can be in for the courier. Apart from that spot on...”

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Posted 10 years ago

“Having placed my order and received details of delivery I was pleased that the goods arrived on time, well packed and as a result, in good condition.”

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Posted 10 years ago

“I use vesternet whenever possible, as with the various devices I order, zwave devices vary wildy in their implementation, and have their own quirks. I get a very rapid response, and RMAs are handled very quickly, and without any frustration from jumping through hoops. All this is handled through their own portal, can't recommend them enough.”

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Posted 10 years ago

Vesternet is rated 4.8 based on 2,608 reviews