Vesternet Reviews

Name: Vesternet
Address: 128 City Road, London, London Borough of Islington
Rating: 4.81

4.8 Rating 2,598 Reviews

97 %

of reviewers recommend Vesternet

4.8

Based on 2,598 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

03452268572

Email:

sales@vesternet.com

Vesternet 4 star review on 3rd September 2024

287

Anonymous

Anonymous // 01/01/2019

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“Good prices, reliable and fast service”

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Posted 7 years ago

“Good service. Good prices.”

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Posted 7 years ago

“Scenemaster with 8 buttons interfaces with SmartThings. Looks good, came with very handy sticky labels for buttons. Perfect for changing lighting scenes, music amplifiers, Heating and switching everything off! Unfortunately labels are not reusable and one button stoped working and now needs a very hard press to work. This is the third z-wave switch I have tried and has proved to be the best in terms because of the number of different scene options the 8 buttons allow me to control.”

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Posted 7 years ago

“I bought a z wave plug - not the most exciting toy but the purchase went smoothly and it arrived very quickly and well packaged. Unfortunately I had a few problems with the plug and so had to call on the technical support which was really good and gave a quick and very comprehensive service. Turned out to be a faulty device so I have now also used the returns service which was equally as good and easy to use. I would not hesitate to recommend them and will be using them again.”

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Posted 7 years ago

“Items arrived promptly. Well packed. Useful accurate links to technical documentation throughout the site. Thanks.”

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Posted 7 years ago

“I recently ordered a few zwave components from a few suppliers. Vesternet have been the most consistent, competitively priced supplier. Their application tech notes are relevant, accurate, up to date and describe real world scenarios. They are now my "go to" supplier for home automation items.”

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Posted 8 years ago

“I needed to ask a few questions before purchase to confirm suitability. The site has a community sourced Q&A system for each product. My question was quickly answered by two people so I proceeded with the purchase. Goods arrived a few days later, well packed. Will return to the site for further purchases. I also left a review after purchase to confirm the suitability question to help other potential customers.”

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Posted 8 years ago

“They know their stuff and are happy to help. Prices are keen and delivery prompt.”

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Posted 8 years ago

“Title says it all.”

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Posted 8 years ago

“The system monitoring of the shipments is excellent as you are able to know the exactly situation of your package in each moment. In my case the package arrived one day before than initially proposed.”

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Posted 8 years ago

“Very happy with the service provided from Vesternet. Shipping could be better.”

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Posted 8 years ago

“Products are fine when they finally arrive but no updates to indicate delivery issues means the customer experience is not good. If quoted delivery times on the order are not going to be met then an email to let the customer know when delivery can be expected would help reassure customers that it is still being progressed.”

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Posted 8 years ago

“Well I can't fault this company.i have been using them for a wile now and have never had a bad experience. All there products are well priced, delivery is better than most. Turnaround is quick. Customer service is excellent A*. Would I recommend? Yes”

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Posted 8 years ago

“Support is great delivery quick - better to wait for vesternet mondays - often get a reduced price HA kit is often expensive but the only item that stopped working was replaced and return shippling paid”

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Posted 8 years ago

“Extra large HA product portoflio Extra large knowledge base Extra mile customer service”

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Posted 8 years ago

“Would recommend to anyone products are very good and the level of customer service is excellent they will answer any queries you have straight away would keep buying from them”

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Posted 8 years ago

“I am always impressed when someone goes above and beyond what one has come to expect nowadays as passing for customer service. Firstly Vesternet were quite happy to accept some lamps I had bought from them back as returns. I just could not get them to work properly. Then one of their staff, Mark, spent some time sorting out what needed to buy which unfortunately the manufacturer did not supply as a kit. So he assembled a kit for me and gave me a discount as well. All of this was conducted via email in a very professional manner with constant updates (one item was out of stock). I have no hesitation recommending them to anyone needing smart lighting and/or home automation products.”

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Posted 8 years ago

“I had been looking at home automation over the initial course of 2016 and came across Vesternet fairly early on. After I had decide on the main controller I wanted to use I started to ask them for advice and guidance on what works and what doesn't. After some time deliberating what to get I have ordered several components from Vesternet. So far no issues, they are very competitively priced and by far the best part is the help they can provide. I have not had to return anything as yet as I am still unpacking and testing the components hopefully if I need to it should be straightforward and seamless. I am ordering more equipment from Vesternet as I write this as I trust they will deliver. I would definitely recommend them to family and friends.”

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Posted 8 years ago

“Really impressed fast efficient service, the systems work really well to keep you informed of your order progress. Delivered very quickly. Certainly a best practice e-tailer. The benchmark for all other online traders.”

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Posted 8 years ago

“I have ordered twice from Vesternet and in both cases I have had an excellent customer experience. I have no reservations in recommending them to everyone, no matter where in the world you are located.”

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Posted 8 years ago

Vesternet is rated 4.8 based on 2,598 reviews