Name: TreatBox
Address: 1 Maunsell Road,, 1 Maunsell Road,, East Sussex
Rating: 4.81

“Ordered this for a friend, they sent a different, cheaper box. Reported to customer service who's response was to ask them to send it back for a replacement 🙄”

Helpful Report

Posted 1 week ago

Hello Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 1 week ago

“I thought the box was an awful lot of money for what was inside, although the actual contents were lovely I just felt it was over priced at £30.”

Helpful Report

Posted 2 weeks ago

Hello Sarah Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 1 week ago

“I used to be thrilled with everything in this surprise box. However the box now seems to contain a pair of socks nearly every other month! I had socks for Halloween, there were some near Christmas and there were some in this months box. Ok if you like socks but I can't wear them and gift them... so I'm missing out every month .I have unfortunately had to end my subscription. I have had boxes for years. Ever since they were a tiny company just starting out.”

Helpful Report

Posted 1 month ago

Hello Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 2 weeks ago

“Arrived very quickly which is great but item arrived broken. Emailed to let them know, told them it was needed the next day for a gift so just giving feedback but sent another one out. Nice gesture but this also arrived broken. I did say please don't send another as it wouldn't arrive in time for when the gift was needed but they emailed back to say it's already been sent and that was it. Bit disappointing that both arrived broken as items are lovely.”

Helpful Report

Posted 1 month ago

Hello Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. If we can help further with this please do email us at hello@treatboxuk.com. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 2 weeks ago

“Bought for my best friend for Christmas. Think my expectations were quite high, as to what actually arrived. So was disappointed overall. Content was “ok” but I suppose I didn’t think it was worth what was paid in all honesty.”

Helpful Report

Posted 1 month ago

Hello Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 1 month ago

“I think these are lovely gifts, as you know what's in them and can tailor them to the person you are buying them for.”

Helpful Report

Posted 2 months ago

Hello Joanne 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 1 month ago

“Bag was lovely but there were some card products that were damaged due to the postal service leaving the paper bag outside in a heavy rain storm. Not fault of treat box”

Helpful Report

Posted 2 months ago

Hello 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy! Although I am saddened to hear that some items may have suffered water damage, if we can help assist you further please do reach out to us at hello@treatboxuk.com It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 1 month ago

“Lovely present but didn’t come in the Christmas box as shown on the pictures”

Helpful Report

Posted 2 months ago

“Black Friday bag. Nice idea but the products are little underwhelming for the price.”

Helpful Report

Posted 3 months ago

Hello Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 1 month ago

“It was reasonable for the price that I have payed but I expected more christmas items”

Helpful Report

Posted 3 months ago

Hello 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 1 month ago

“A cute box with nice packaging. For the money paid probably not worth it as quality is pretty standard. Okay customer service as one item I ordered wasn't availble so got it swapped for another item of choice. When I complained about the look of my Hey Pumpkin biscuit I receievd a swift response but wasn't offered a replacement or any sort of compensation. So a nice treat but probably wouldn't buy again as can get most of the the items or similar in normal shops for cheaper.”

Helpful Report

Posted 3 months ago

Hello Arden Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 1 month ago

“I thought this would come with a box, very dissatisfied.. I haven’t looked at the products as they are wrapped & it’s a Christmas for my daughter… I have had to buy an empty advent box for this.”

Helpful Report

Posted 3 months ago

Hi Sheila, Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 3 months ago

“Slightly disappointed with some of the products. On the website somethings are pictured as set or even 3 items but then when ordered it means you get only 1 of those. I thought for the price of the boxes they would be a bit bigger than they are. It is a very nice idea but I've ordered from other businesses before where the boxes including items were bigger or more for less.”

Helpful Report

Posted 5 months ago

Hello Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 5 months ago

“I used to love these boxes, and had a subscription, however, I recently ordered a Mystery Box, and was really disappointed when it arrived, the products inside weren't anything like the nice subscriptions I used to receive. This one was a hair clip, tea bags, popcorn, face mask and a coaster, nowhere near worth £15, I could have bought that stuff myself for under a fiver. Not impressed at all this time. I feel totally ripped off.”

Helpful Report

Posted 7 months ago

“Thought the products would be better and slightly bigger. Disappointed”

Helpful Report

Posted 7 months ago

Hello Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 7 months ago

“Unfortunately I was disappointed with the contents of the TreatBox. It was a birthday present for my daughter and the first item she found was the hand sanitizer, the top of which was completely broken, and the contents had spilled and dried onto the tissue paper. Also the bracelet should have been either pink or grey with a pretty star design, but was sadly replaced by a white bracelet with a plain heart. My daughter was not impressed and couldn’t believe I had spent nearly £30 on the box.”

Helpful Report

Posted 7 months ago

Hello Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry to see something was damaged in transit which leaked over your gift and we are more than happy to rectify any issues regarding this. I can see you haven't yet reached out to our friendly customer service team who can help further with this, please do email us at hello@treatboxuk.com. We hope to hear from you soon and help resolve things Thank you so much - Treatbox 💗

Posted 7 months ago

“Unfortunately the biscuit was very broken . It was a gift . Cute idea though”

Helpful Report

Posted 7 months ago

Hello Laura, Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 7 months ago

“Biscuit arrived smashed. And box was a bit crumpled as well. Not super impressed.”

Helpful Report

Posted 8 months ago

Hello Amy Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. It sounds like the postman did not handle your box with much care at all, we are saddened to hear this Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 7 months ago

“Happy with quality contents that was chosen but said on website for next day delivery and it arrived 5 days after that. Was dissatisfied with timing as it did not reach when I needed it to.”

Helpful Report

Posted 8 months ago

Hi Kirsty, We are extremely sorry to hear the delivery experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. Whilst we are pleased to offer Next Day Delivery, this must be selected and paid for at check out, and our standard Free shipping is 3-5 working days for delivery.If you did select Next Day delivery and this did not arrive, please reach out to us at hello@treatboxuk.com and we will be happy to rectify this for you. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding - Treatbox 💗

Posted 7 months ago

“I had high hopes for this as a gift but it quite under whelming. We wants a small gift to celebrate a great success but when it arrives it was a piece of paper, chocolate and face mask. All the additional products shown were extras which wasn't clear.”

Helpful Report

Posted 8 months ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

TreatBox Reviews