TreatBox Reviews

Name: TreatBox
Address: 1 Maunsell Road,, 1 Maunsell Road,, East Sussex
Rating: 4.81

4.8 Rating 4,275 Reviews

95 %

of reviewers recommend TreatBox

4.8

Based on 4,275 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About TreatBox:

A thoughtful gift for every moment.
Whatever the occasion, whatever the moment, we've got beautifully boxed treats, handpicked products, and seasonal delights that can be personalised and packaged to treat someone you love - or something just for you!

Visit Website

Phone:

01424552410

Email:

hello@treatboxuk.com

Location:

1 Maunsell Road,,
1 Maunsell Road,
East Sussex
TN38 9NL

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TreatBox 5 star review on 12th March 2025

518

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My sisters ordered my the 7 day treatbox for my birthday. I recommend treatbox as I've ordered from them before for myself and others , and the items have always been of great quality. However, the 7 day advent calendar birthday I've just received was extremely disappointing. Day 1 was the happy news paper (not really a gift!) Then other items were a notepad, socks (which are lovely and soft), face mask, necklace, candle...they were OK items but not as exciting/special as I thought for the birthday treat box. And the final gift on my birthday was a cookie which was a huge let down. It's just a large cookie/biscuit ...doesn't really scream ' birthday'. I just know I've had better quality products before (as have my family and friends who I've bought for before)”

Helpful Report

Posted 1 month ago

We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 3 weeks ago

“First of all, what a beautiful idea and concept. Treatbox has loads of amazing things to choose from. I brought the wallet card and have to say I wasn’t impressed with the quality. I Can hardly see the photo let alone the writing but because it was for my baby’s dad’s birthday I had to roll with it as it was his first gift from our boy. I had nothing else. It came with a happy birthdays notes card which was such a lovely tough, however, I flipped the card over and someone had written on it exactly the same as what was written on the wallet card. This would have been a perfect opportunity for me to write a personal message on it. Such a shame.”

Helpful Report

Posted 5 months ago

Hello Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. The nature of the aluminium wallet card will affect the picture quality, and will show a grainy affect due to the texture of the product. In regards to the note tag, we are sorry this was not left blank, when the gift message section is completed, this gift message is automatically written on a gift tag. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 4 months ago

“I’ve previously used Treatbox and have been very happy with its contents but the last one i ordered for my daughter who was recuperating from an operation was a bit of a let down and not worth the amount I paid for it.”

Helpful Report

Posted 5 months ago

Hello Donna Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 5 months ago

“Very disappointing and overpriced, the cost probably represents the packaging. Will make my own treat box up next time.”

Helpful Report

Posted 5 months ago

Hello Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 5 months ago

“Not to my taste was underwhelmed”

Helpful Report

Posted 6 months ago

Hello Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 6 months ago

“Really cross that an item was missed out of my friends box- I wouldn’t have even known if I didn’t ask her specifically about that item!”

Helpful Report

Posted 7 months ago

Hello Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected and that your friend has a missing item from her gift Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. I can see from our records that you have not yet reached out to our friendly customer service team, we invite you to reach out to us for further assistance with this, please email us at hello@treatboxuk.com. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 7 months ago

“I bought this as a gift for myself for finishing my a levels. I have had many boxes before as presents from family members so I like to support the small business. The box arrived and there was 4 paper clips, a hanging sign, a pin, a drawstring bag and an out of date hand sanitizer, that went out of day over a year before I received it. I contacted customer service and it took a couple of days but they organised a replacement item but when it arrived it was a hand cream and the packaging was dirty. I don’t think I got value for money at all and this experience has put me off from purchasing again. I really do like this business and have supported since around 2017 but I think to be safe if you are ordering do a build your own box because then you know you will be happy with the products, and hopefully they aren’t out of date.”

Helpful Report

Posted 7 months ago

“Disappointed in the quality of the products, especially the slogan bags. The first one I received, the logo had been ironed on but this was starting to come off and it had been ironed over a large piece of thread. I was sent a replacement but this was in a worse condition, the logo hadn't even been ironed on straight! I was also underwhelmed by the box they are presented in - a plain brown box. I expected something pretty. I will make my own hamper up next time.”

Helpful Report

Posted 8 months ago

Hi Samantha, Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. I can see that you have already spoken with our customer service team regarding the issues you experienced, who quickly arranged a replacement to be sent out with express shipping, I am sorry to hear this again did not meet your expectations, please feel free to contact us again if we can help any further We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding - Treatbox 💗

Posted 8 months ago

“Didn’t arrive on time for Father’s Day & I ordered a box with mug in it! Filled with fancy packaging but not much for £25! Won’t be using again”

Helpful Report

Posted 8 months ago

Hello Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We can see your order was placed on the Friday of Fathers Day with our Free shipping which is 3-5 working days We apologise for any confusion caused with this, and try to be as transparent as possible with all shipping methods and time frames made as clear as possible at check out We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding. Thank you so much - Treatbox 💗

Posted 8 months ago

“I ordered a ‘just for you box’ for birthday gift, they received socks and a face mask. As the person has a skin condition the mask is a complete waste, so really disappointing I had the in correct order sent. I had good communication with treat box after the order was incorrectly sent however they request the incorrect order be sent back. By the time I had managed to ask when my family member over 230 miles away a time and date to have the incorrect order made she had worn the socks. Which is great she wasn’t to disappointed by the birthday gift she could still use socks. I have now had to make a re order of the original just for you box so she does receive a gift she can make full use of, and is personal to her. I hope this second order goes as planned. First time using treat box, given a seconds chance to redeem what can be put down to human error and go from there. It is disappointing you rely on gifts for birthday from businesses and it doesn’t work out.”

Helpful Report

Posted 9 months ago

Hi Hayley Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are always more than happy to rectify any issues you received. We truly appreciate you giving us a second chance and we can't apologise enough for our error with your original order Thank you so much - Treatbox 💗

Posted 9 months ago

“The whole point of this product is surely that you select exactly what you want the recipient to receive. Items were completely different from those selected and the words on the product not really suitable.”

Helpful Report

Posted 9 months ago

Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected, and the incorrect items were recieved Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - Treatbox 💗

Posted 9 months ago

“So we bought the 7 day birthday advent calendar for our friend who is in her late 30s. We paid £42 for the box with a cocktail which should have signalled that this wasn't a child's box. The gifts were all massively childish, and included a key ring saying 'you're bloomin marvellous", a mug and pink heart socks appropriate for a 7 year old, a pressed flower necklace (?), a pack of sweets and an unbranded pink bubble bath. I think at most the value was about £10 and I'm really disappointed. The only reason I'm not giving this one star is because it would actually be good for a 7 year old and maybe I was at fault as I should have realised it wasn't for older women or maybe I missed that information (if that was the case why are they offering cocktails?) I mistakenly interpreted that the gifts would be better because they ask if you want sample size or full size so I thought she would be getting actual products.”

Helpful Report

Posted 9 months ago

Hello, Thank you very much for taking the time to leave a review. We're truly sorry to hear that you're disappointed with your Birthday Advent. Your feedback is incredibly valuable to us as we continuously strive to enhance both our products and services. Our Birthday Advent is crafted with premium packaging and meticulously curated content, a result of ongoing research aimed at delivering the highest quality to our customers. Additionally, it's designed to create an immersive countdown experience and bring something truly special in the lead-up to the recipient's special day. I want to assure you that the value of the contents far exceeds £10, and the shower gel included is from a well-loved brand called BubbleT. Every product is carefully selected with the intention of being suitable for individuals of all ages. Furthermore, all products included are on-brand and reflective of other offerings available on our website. We're genuinely sorry to hear that your experience didn't meet your expectations. Please know that everything that goes into TreatBox is crafted with a lot of time, love, and care to ensure the best possible experience for our customers. If there's anything else we can do to address your concerns or if you have any further feedback, please don't hesitate to reach out. We're here to help in any way we can. Thank you so much - Treatbox 💗

Posted 9 months ago

“It didn’t seem worth the money tbh but the biggest issue for me was it asks if you want to add a cocktail for £4 but they don’t add it they replace one item with it & still charge extra”

Helpful Report

Posted 10 months ago

“I added a photo when ordered but did not save then had a text to say I needed to send a photo via email. A week later my friend has still not received their parcel.”

Helpful Report

Posted 10 months ago

Hi Jenna, Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met on this occasion Thank you so much - Treatbox 💗

Posted 9 months ago

“Lovely packaging and wrapping of items. Only downfall of the birthday countdown is the price.. you pay so so much but the items value are so cheap for what you pay for? I understand you'd not get the moneys completely worth but I mean really cheap items in value overall. They're lovely don't get me wrong and again the packaging is lovely. But yeah personally wouldn't recommend to people or would buy again due to that reason. X”

Helpful Report

Posted 11 months ago

“The fact that the TreatBox was delivered to the wrong address- causing delay in delivery date -causing dismay and disappointment to the person who was to receive the TreatBox. Extremely disappointing!. I highlighted this at the time to TreatBox only to be advised Royal Mail at fault, I rcvd the photographic proof of delivery from the Royal Mail to a completely different address. My husband visited the suspected addresses TWICE to collect the TreatBox to no avail. On his rd attempt he was able to collect the TreatBox. TreatBox was received well after the intended and requested date. Very disappointed! Highlighted this situation with TreatBox at the time. The response was to look at a neighbouring door with same frontage as on the Royal Mail photo.... Will not recommend to family or friends.”

Helpful Report

Posted 1 year ago

“Unfortunately I can’t do a review as it still hasn’t been delivered . It was a gift for a friend whose mum passed away and although it was despatched on Jan 23rd it is still with Royal Mail .”

Helpful Report

Posted 1 year ago

Hello Heather, thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. After taking a look into this, we can see your TreatBox was delivered and do apologise for any delays you have experienced with Royal Mail. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. Thank you so much - Treatbox 💗

Posted 1 year ago

“Really disappointed that the shortbread star was broken when it arrived. Seller explained she had no control of how the delivery is handled and assured me it didn’t go out broken. True but no offer of a replacement is not my standard of customer service so won’t be using again.”

Helpful Report

Posted 1 year ago

Hello 👋 Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met. I can assure you despite the unfortunate biscuit breakage during transit , it still tastes amazing! Thank you so much - Treatbox 💗

Posted 1 year ago

“I got really small items (small chocolate bar and tiny bag of cookies) looked much bigger on photos but my fault for not reading small print. Last time I was really happy with my box, but this time I chose wrong.”

Helpful Report

Posted 1 year ago

Hi Amy, thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Unfortunately, it is out of our control how Tony's Chocolonely size their chocolate bars but we can confirm they still taste incredible. This goes the same for the cookie nuggs. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met. Thank you so much - Treatbox 💗

Posted 1 year ago

“I wanted to try a different advent this year, and after watching the unwrapping of the 2022 treatbox advent, decide to take the plunge. At £95 I thought it was a tad expensive, but there has been a cost of living crisis and I was hopeful for some lovely surprises. Firstly I was dissapointed with the wrapping, I'm into traditional Christmas colours and pink and brown I felt, wasn't very festive. ( just my opinion) As for the gifts I was even more disappointed, a colour your own 4 peices of card advent on day 1 and a sew your own felt tree decoration on day 2!!. The two stars were for the braclet, the earings, the socks, the pen and the tree bauble ( although not my colour choice, a friend loved it) . The tiny bag of popcorn and teeny biscuits were a joke. Along with soap, hand sanitiser and hair srunchies, not my cup of tea! ( again just my opinion) And I'm afraid I definately won't be ordering again. Back to Ritual, Boots or Tedbaker for me.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave us your review. We're genuinely sorry to hear that you didn't have the great experience we strive to provide with our 2023 advent calendar. We understand that tastes can vary, and not every product may resonate with everyone. We truly appreciate your feedback and will take it into consideration as we continue to improve our offerings. We've received a lot of positive feedback for this year's advent calendar, but we also value your input, as it helps us in our ongoing efforts to create even more captivating and delightful experiences for our customers. If you ever decide to give us another try in the future, we hope to exceed your expectations and provide you with a memorable advent calendar experience. Thank you for taking the time to share your thoughts with us. TreatBox xo

Posted 1 year ago

TreatBox is rated 4.8 based on 4,275 reviews