TreatBox Reviews

Name: TreatBox
Address: 1 Maunsell Road,, 1 Maunsell Road,, East Sussex
Rating: 4.81

4.8 Rating 4,275 Reviews

95 %

of reviewers recommend TreatBox

4.8

Based on 4,275 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About TreatBox:

A thoughtful gift for every moment.
Whatever the occasion, whatever the moment, we've got beautifully boxed treats, handpicked products, and seasonal delights that can be personalised and packaged to treat someone you love - or something just for you!

Visit Website

Phone:

01424552410

Email:

hello@treatboxuk.com

Location:

1 Maunsell Road,,
1 Maunsell Road,
East Sussex
TN38 9NL

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TreatBox 5 star review on 12th March 2025

518

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All the items in the box are really nice. The only thing I would say is it would be nicer in a presentation box rather than the cardboard postal box it comes in. Also if the personalised note was printed rather than hand written it would have been nicer as it’s not that neat.”

Helpful Report

Posted 1 year ago

Hi Nina 👋 Thank you so much for taking the time to leave us your review. We greatly appreciate your kind words and we're thrilled to hear that you are happy with the items you received. At TreatBox, we take pride in being different and going the extra mile to provide a personal touch. We believe our handwritten messages add a unique and heartfelt element to the overall experience. We are also committed to being environmentally conscious and reducing waste. That's why we use recyclable boxes for packaging, ensuring that we do our part in preserving the environment. It's a small step towards a greener future. Once again, thank you for your feedback! Thank you so much - TreatBox 💗

Posted 1 year ago

“I decided to treat my sister to a treat box and she loves pink/peach type colours so all of the items I chose were purposely colour themed. Unfortunately the coaster that I chose specifically for the colour and words did not arrive as ordered. The one that arrived was blue and the words were not as personal to the reason I was sending the box. Apart from that the box did what it set out to do in cheering up the recipient but I was disappointed at this error, whilst small, took away from the theme I was trying to create.”

Helpful Report

Posted 1 year ago

Hello 👋 Thank you so much for taking the time to leave us your review! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. We completely understand the importance of a theme and colour scheme! We adore orders like this and I am so sorry to also hear that one of the items were not what you had ordered! I can confirm that we will never just change an item without contacting our customers first, so i'd really appreciate if you could email us at hello@treatboxuk.com where we can get this looked into. Thank you so much - Treatbox 💗

Posted 1 year ago

“Really liked the treatbox, ordered items to share between the family as a holiday gift. Loved the face masks and eye masks. Was disappointed that the earrings only had one back as that part was for my daughter.”

Helpful Report

Posted 1 year ago

Hi Sam 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. I am so sorry to hear of the issue with one of the items, please can you email us at hello@treatboxuk.com and we will always be happy to help. Thank you for making our day - TreatBox 💗

Posted 1 year ago

“Pretty straight forward order to delivery. Was a bit shocked with the order confirmation email. I ordered a box as part of a bereavement gift for mys friends partners “deathiversary”. I did not expect anything sympathetic, just a regular “we confirm your order” and… the message was very over the top. Not necessarily my taste, when apparently tears of joy, dancing and singing is going on. Also there is a coding error where the addresses are listed in the email, you see the codes. Other than that my friend received the gift and was very happy.”

Helpful Report

Posted 1 year ago

Hello 👋 Thank you for taking the time to leave us your review. Thank you for your feedback regarding your recent order. We apologise if the order confirmation email came across as overly enthusiastic and caused any confusion or discomfort. Our order confirmation system is automated, and we get lots of positive feedback from this email. We do appreciate you bringing this to our attention. We are glad to hear that your friend received the gift and was happy with it. Customer satisfaction is our top priority, and we strive to provide a seamless and enjoyable shopping experience. We also apologise for any inconvenience caused by the coding error in the address display. We will investigate this issue and rectify it to ensure it doesn't happen again in the future. Thank you for bringing these matters to our attention, and we value your feedback. If there is anything else we can assist you with, please don't hesitate to reach out. We appreciate your understanding and look forward to serving you better in the future. Thank you - TreatBox 💗

Posted 1 year ago

“Hi there reference to my recent order I requested that the chocolate truffles be removed and white truffles be put in instead or something else but as the present was unwrapped and items started to be revealed the chocolate truffles were kept in the rest of the box was perfect and I’m happy it’s just disappointing about the truffles and was wondering what can be done to rectify this mistake thanks”

Helpful Report

Posted 1 year ago

Hello Daniel, Thank you for taking the time to leave us your review. We apologise for any confusion or disappointment caused and are here to help. Unfortunately it does appear that no communication has been made to us regarding this product swap? To better assist you and rectify this, we kindly request that you please email us at hello@treatboxuk.com with your order details and specific instructions for resolving the issue. Our dedicated customer service team will promptly review your case and work towards a suitable solution. We appreciate your understanding and look forward to resolving this matter to your satisfaction. Thank you! - TreatBox 💗

Posted 1 year ago

“Lovely items, arrived on time and in a nice box, was a nice surprise. But costly for what you get but was such a lovely gift anyway!”

Helpful Report

Posted 1 year ago

Hi Claire 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well! I want you to know that we appreciate your feedback. Please be assured that we have made every effort to keep the price to a minimum and will continue to honour current price structures. Thank you for supporting us and Thank you for making our day - TreatBox 💗

Posted 1 year ago

“Nice items, plenty of choice . My friend liked it a lot. But the delivery process regarding holding back the order (until it’s closer to the actual birthday) could be clearer as you don’t know when it’ll actually be send out. Maybe add a not saying “we usually send it a week before the wishes date” to your emails .”

Helpful Report

Posted 1 year ago

Hello 👋 Thank you so much for taking the time to leave us your review! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. I am so sorry for any issues caused to you when ordering from us, As mentioned on our website in the ADD GIFT MESSAGE OR DATE STICKER section -   If you do not want your gift to arrive until a specific date then please add the date required and will add a sticker to the front of the box if the date is still a little way off we will hold your order until closer to the date, so it doesn't arrive too early.   If we can help further with this please do email us at hello@treatboxuk.com. Thank you for making our day - TreatBox 💗

Posted 1 year ago

“Couldn’t fault the box and contents. My friend was thrilled. Unfortunately she didn’t know it was from me because the gift note wasn’t included in the box!”

Helpful Report

Posted 1 year ago

Hi Lisa 👋 Wow! Thank you so much for taking the time to leave us your review! We just love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Please do accept our deepest apologise for any issues you received, If we can help further with this please do email us at hello@treatboxuk.com. Thank you for making our day - TreatBox 💗

Posted 1 year ago

“The receiver loved it very much. Til next tym.”

Helpful Report

Posted 1 year ago

Hello 👋 Thank you so much for taking the time to leave us your review! We just love hearing that our customers are happy! It means so much to us that you love your experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 1 year ago

“We were really pleased with our treat box, lovely items, varied but had a similar colour scheme which was very pleasing. My teenage daughters loved it but so did I and my elderly mum so it covers a wide range of ages ! Grt gift although tempting to keep it 😍!!”

Helpful Report

Posted 1 year ago

Hello 👋 Thank you so much for taking the time to leave us your lovely review! We just love hearing that our customers are happy and we love that you enjoy making others smile too! It means so much to us that you love your experience with TreatBox and we want to thank you for supporting us. You should definitely treat yourself to one! Thank you for making our day - TreatBox 💗

Posted 1 year ago

“Ordered one each for my two daughters and did not tell them. they were delighted and that is good enough for me!”

Helpful Report

Posted 1 year ago

Hello Maureen 👋 Thank you so much for taking the time to leave us your lovely review! We just love hearing that our customers are happy and we love that you enjoy making others smile too! It means so much to us that you love your experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 1 year ago

“Love treat box and my only feedback is please can you create more items that would suit men? I wanted to send something to a male Family member who has just received a medical diagnosis but there weren’t any items he would enjoy. Might be a gap/ opportunity there. Thanks for such a fab concept though.”

Helpful Report

Posted 1 year ago

Hey 👋 Thank you so much for taking the time to leave us your review! We just love hearing that our customers are happy and we love that you enjoy making others smile too! It means so much to us that you love your experience with TreatBox and we want to thank you for supporting us. I want to also thank you for your feedback, it is appreciated 😊 We have tried in the past to supply more male style boxes but it has not been very successful so we have stuck to what does well :) We have over 250 products to choose from in our build your own box collection so you can make a box for anyone! We do add boxes more suited towards men around events like Christmas\Father's day. Thank you for making our day - TreatBox 💗

Posted 1 year ago

“Good choice of products, my Mum really liked it.”

Helpful Report

Posted 1 year ago

Hi Jenny 👋 Thank you so much for taking the time to leave us your lovely review! We just love hearing that our customers are happy! It means so much to us that you love your experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 1 year ago

“Sent to a colleague to brighten her birthday as she’s having a difficult time. She loved the pampering treats in her box!”

Helpful Report

Posted 1 year ago

Hi Sue 👋 Thank you so much for taking the time to leave us your lovely review! We just love hearing that our customers are happy and we love that you enjoy making others smile too! It means so much to us that you love your experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 1 year ago

“Arrived on time and good value”

Helpful Report

Posted 1 year ago

Hey 👋 Thank you so much for taking the time to leave us your review! We just love hearing that our customers are happy! It means so much to us that you love your experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 1 year ago

“I ordered myself a birthday box as, living alone, and with no family, it’s the best way to make sure my birthday does not pass unnoticed. It’s arrived in good time and I was very keen to open it and found lots of lovely things inside it, I felt like a kid at Christmas. It was easy to forget that I’d paid for it myself, and it felt like a real gift.”

Helpful Report

Posted 1 year ago

“Lovely idea as an alternative to flowers etc great choice of items. My order was for an 8 year old whose dad died so it was a gift from a group to say we are thinking of you. The reason I scored 4, I signed up but never got the 10% discount email. So missed out on a advertised discount.”

Helpful Report

Posted 2 years ago

Hello 👋 Thank you so much for taking the time to leave us your lovely review! We just love hearing that our customers are happy and we love that you enjoy making others smile too! It means so much to us that you love your experience with TreatBox and we want to thank you for supporting us. If you have any issues in the future we are always here to help! Thank you for making our day - TreatBox 💗

Posted 1 year ago

“The “automatic address“ entering system doesn't work well and so after rreceiving my confirmation email with an incomplete email address on I was frustrated. I contacted customer care quickly. I was very impressed with the fast reply and quick resolution from Natalie Hughes. Great service so thank you!”

Helpful Report

Posted 2 years ago

Hello 👋 Thank you so much for taking the time to leave us your review! We are so sorry to hear of the issues you have had with entering the delivery address, this is certainly not what we want for our customers. We are very pleased the issue was resolved sufficiently for you and we hope to have you back again. It means so much to us that you love your experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 2 years ago

“Good easy ordering procedure. Gift arrived promptly and beautifully packaged. Would have been 5 stars but had to do 4 as although Get Well card enclosed it was blank so recipient didn't know who had sent it. I did put message on order.”

TreatBox 4 star review on 17th February 2023

Helpful Report

Posted 2 years ago

Hey there 👋 Thank you so much for taking the time to leave us your amazing review! We just love hearing that our customers are happy and we absolutely love to see your amazing pictures. It means so much to us that you love your experience with TreatBox and we want to thank you for supporting us! We are so sorry that the card was blank 😞 we are more than happy to rectify any issues you have received. If we can help further with this please do email us at hello@treatboxuk.com. Thank you for making our day! - TreatBox 💗

Posted 2 years ago

“I've subscribed to a monthly treat box, first time I've ever done anything like this. I was so excited for my box to come. I was a little disappointed obviously you don't know what's inside but I felt it was a bit flat. The contents were wrapped in tissue paper as a whole and a sticker to keep wrapped, I didn't feel it was very special it felt a bit plain. And only getting 6 items I suppose I expected alittle bit more. Advertised boxes always seem more jazzy with like sprinkles or shredded paper as wrapping and as nice as the little treats were I would of liked at least 8 items I feel it would of been more value for money. As things are hard money wise right now I felt it was alot for 6 items. I am gonna see how the next few boxes go as to wether I keep subscribed. I just feel your social media makes them look even better than in person.”

Helpful Report

Posted 2 years ago

Hi Linda, Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and i will happily shed some light on the situation. Our Monthly boxes are very different from our Ready to go boxes and Build your own boxes. The monthly boxes never come with shred or confetti, but do come with our amazing monthly calendar and tissue paper to match our TreatBox style. Each month there is a different amount of products, sometimes up to 15 products, it just depends on the theme and costs. I do hope this helps and that you enjoy your future boxes. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - Treatbox 💗

Posted 2 years ago

TreatBox is rated 4.8 based on 4,275 reviews