TreatBox Reviews

Name: TreatBox
Address: 1 Maunsell Road,, 1 Maunsell Road,, East Sussex
Rating: 4.81

4.8 Rating 4,258 Reviews

95 %

of reviewers recommend TreatBox

4.8

Based on 4,258 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About TreatBox:

A thoughtful gift for every moment.
Whatever the occasion, whatever the moment, we've got beautifully boxed treats, handpicked products, and seasonal delights that can be personalised and packaged to treat someone you love - or something just for you!

Visit Website

Phone:

01424552410

Email:

hello@treatboxuk.com

Location:

1 Maunsell Road,,
1 Maunsell Road,
East Sussex
TN38 9NL

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TreatBox 5 star review on 5th March 2025

TreatBox 5 star review on 21st February 2025

Zoe Whitaker

516

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a Treatbox for a friend's birthday. She was beyond excited to receive it. The packaging was amazing too! Will definately order again.”

Helpful Report

Posted 1 year ago

Hi Amanda 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 1 year ago

“A wonderful gift, which made my sister’s day. Beautifully packaged and with a great selection of thoughtful gifts to choose from. Thank you!”

Helpful Report

Posted 1 year ago

Hello 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 1 year ago

“Pretty straight forward order to delivery. Was a bit shocked with the order confirmation email. I ordered a box as part of a bereavement gift for mys friends partners “deathiversary”. I did not expect anything sympathetic, just a regular “we confirm your order” and… the message was very over the top. Not necessarily my taste, when apparently tears of joy, dancing and singing is going on. Also there is a coding error where the addresses are listed in the email, you see the codes. Other than that my friend received the gift and was very happy.”

Helpful Report

Posted 1 year ago

Hello 👋 Thank you for taking the time to leave us your review. Thank you for your feedback regarding your recent order. We apologise if the order confirmation email came across as overly enthusiastic and caused any confusion or discomfort. Our order confirmation system is automated, and we get lots of positive feedback from this email. We do appreciate you bringing this to our attention. We are glad to hear that your friend received the gift and was happy with it. Customer satisfaction is our top priority, and we strive to provide a seamless and enjoyable shopping experience. We also apologise for any inconvenience caused by the coding error in the address display. We will investigate this issue and rectify it to ensure it doesn't happen again in the future. Thank you for bringing these matters to our attention, and we value your feedback. If there is anything else we can assist you with, please don't hesitate to reach out. We appreciate your understanding and look forward to serving you better in the future. Thank you - TreatBox 💗

Posted 1 year ago

“Really great service, nothing is too much trouble. I loved the option to chose what items went into the box. Such a pleasure to watch my daughter open it.”

Helpful Report

Posted 1 year ago

Hi Sarah 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 1 year ago

“What a lovely concept to give to a friend to brighten their day. Such a reasonable price with a hand written note and delivered very quickly ! Will definitely order from this lovely business again. Thank you so much.”

Helpful Report

Posted 1 year ago

Hi Jessica 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 1 year ago

“Great products which arrived really quickly. Lovely hand written card in the box - the recipient was thrilled with it.”

Helpful Report

Posted 1 year ago

Hey 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 1 year ago

“Absolutely amazing! Such a fantastic gift idea. Everything is such good quality and it's the cutest selection of items. Definitely getting this for everyone I know”

Helpful Report

Posted 1 year ago

Hello Lauren 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 1 year ago

“Perfect little gift for my niece after her exams to say how proud we were. She loved the hanging heart and biscuit. She was really touched, just perfect.”

Helpful Report

Posted 1 year ago

Hi Lisa 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 1 year ago

“Really lovely collection of gifts. Nicely packaged, website is really straightforward and clear and postage is very efficient with tracking updates.”

Helpful Report

Posted 1 year ago

Hi Melissa 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 1 year ago

“WOW! What a fabulous box! Highly recommend!!! I bought it as an exam treat for my baby sis. She absolutely loved it and all of the gifts are great quality products and beautifully wrapped. I may have to buy one for myself! I love the choices available and for the price is just amazing, especially in the cost of living crisis. I couldn’t believe how cheap it actually was! What a great business. I will absolutely be buying again!!! 😍🥰⭐️⭐️⭐️⭐️⭐️”

Helpful Report

Posted 1 year ago

Hi Amber 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 1 year ago

“I am living overseas and wanted to send a personal care package to my stepdaughter to cheer her up and let her know I’m always thinking about her. We lost her Dad, my husband, 18 months ago and every day since has been difficult, more so because her Dad & I moved to the other side of the world and her & her sister were not able to be with him. I was impressed with the choices available and I was able to create a box specifically to match her personality & situation. I was most impressed with the hand written message which makes it all the more personal. I added the metal photo card to the package and it turned out beautifully. The best part was my stepdaughter’s reaction. The website was easy to navigate and delivery time was so quick. I would highly recommend Treatbox and will definitely use them again! Thank you to the Treatbox team for helping me create a box of special memories.”

Helpful Report

Posted 1 year ago

Hello Davina 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 1 year ago

“Great products. Bought a box for my friends birthday and she was delighted about it.”

Helpful Report

Posted 1 year ago

Hi Samantha 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 1 year ago

“I have bought a couple of Treatboxs now and I have loved them all. I bought my sister the birthday advent calendar and she absolutely loved it. I think the birthday advent is a great idea having a different present to open each day. I had a problem with not receiving an order I contact customer services and they had a new treat box sent the next day. The service was excellent and their customer services were so helpful and friendly. Will definitely be buying more Treatboxs in the future.”

Helpful Report

Posted 1 year ago

“You dun good 🙂”

Helpful Report

Posted 1 year ago

Hello 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 1 year ago

“The cutest gift ever! will definitely be ordering again x”

Helpful Report

Posted 1 year ago

Hi Evie 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 1 year ago

“Bought for a friend who was going through a rough patch. She says it totally cheered her up and the contents were great quality and so personal to her. I have passed on your website!”

Helpful Report

Posted 1 year ago

Hello Lynne 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 1 year ago

“My best friend absolutely loved her Treatbox and said it was the nicest thing she had ever received and is absolutely blown away! Thanks so much for supplying such lovely gifts and for allowing the create your own box option, I had a fun time handpicking each gift.”

Helpful Report

Posted 1 year ago

Hi Emma 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 1 year ago

“Unfortunately I ordered the wrong box after picking items myself I ended up with a hug in a box. However I received no confirmation email to confirm order, which I do usually check. On arrival two items were missing and an item was broken. Really do not think what I got was worth 30 quid. Customer service was horrific to deal with, back and forth with emails, asking for pictures for proof which is awkward in its self as it was a gift for my sister. Would definitely not use again”

Helpful Report

Posted 1 year ago

Hello 👋 Thank you for taking the time to leave us your review. I am so very sorry to hear of your disappointment with your experience with TreatBox. That is certainly not what we want and i can assure you that the best was done to look into your issue. Having looked over the situation I can see from the order that you chose our SENDING HUGS READY TO GO BOX, which includes the following - Rose Quartz Heart "Consider this a hug in a biscuit" - Vegan iced biscuit Pink Himalayan and Rose Petal Bath Salts Cocoba Strawberry Pink Chocolate Heart Amour Eyes self-heating eye mask Sending hugs card - We will hand write your special message inside Unfortunately I can confirm that no gift message was placed with your order which is why this was sent blank. There was also no build your own order made, despite intensive checks into this, and this will explain why there was no confirmation email for that. I can also confirm as mentioned in the email replies, the confirmation email was sent for the SENDING HUGS order to the email address that was provided on the order which you confirmed had a spelling mistake. This was then rectified for you and the email re-sent to the email address required. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. I can assure you that nothing leaves us damaged, and we follow a strict process and never want our customers to receive damaged items.   As you can imagine, when these are in the hands of the delivery service, we have to hope that they also treat the products with care.   I completely understand your frustration and I cannot apologise enough for the experience you have had. I am happy to see that a replacement of the broken chocolate was also sent out for you the same day. Customer satisfaction is our top priority, and I am truly sorry that you feel that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for any inconvenience we have caused you. Thank you - TreatBox 💗

Posted 1 year ago

“Omg I love this company! So cute, so girly and so unique. The perfect gift for friends”

Helpful Report

Posted 1 year ago

Hello Katie 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 1 year ago

“TreatBox have a fantastic range of products for all occasions. I've used them several times over the past couple years -the make your own boxes, the ready to go ones and the advent. They also have amazing customer service! I highly recommend using them for any occasion.”

Helpful Report

Posted 1 year ago

hello 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 1 year ago

TreatBox is rated 4.8 based on 4,258 reviews