TreatBox Reviews

Name: TreatBox
Address: 1 Maunsell Road,, 1 Maunsell Road,, East Sussex
Rating: 4.81

4.8 Rating 4,275 Reviews

95 %

of reviewers recommend TreatBox

4.8

Based on 4,275 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About TreatBox:

A thoughtful gift for every moment.
Whatever the occasion, whatever the moment, we've got beautifully boxed treats, handpicked products, and seasonal delights that can be personalised and packaged to treat someone you love - or something just for you!

Visit Website

Phone:

01424552410

Email:

hello@treatboxuk.com

Location:

1 Maunsell Road,,
1 Maunsell Road,
East Sussex
TN38 9NL

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TreatBox 5 star review on 12th March 2025

518

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am sorry to say that I was disappointed with the contents of the Father’s Day box I do not think it represented good value for money as contained two face masks, two eta bags, a very small chocolate bar and a small pot of Epsom salts. I paid extra for caramel biscuits which to be honest were the best part about the gift”

Helpful Report

Posted 8 months ago

Hello Emma Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are sad to hear the box was not what you expected, our team carefully curate the boxes and descriptions are as accurate as they can be to include product sizes, weights etc. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - Treatbox 💗

Posted 8 months ago

“My daughter was so pleased with her gift but it is very expensive for what you actually get. Love the idea x”

Helpful Report

Posted 9 months ago

Hi Karen Thank you for taking the time to leave your review, it is lovely to hear how pleased your daughter was with her gift Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met on this occasion Thank you so much - Treatbox 💗

Posted 9 months ago

“So I purchased this box for my daughter. She was really happy with it and I don't want to take the shine from that. However, for the price I paid, I could easily do this cheaper on my own and add more things in so I probably wouldn't order again.”

Helpful Report

Posted 9 months ago

Hi Ella,👋 We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met on this occasion Thank you so much - Treatbox 💗

Posted 9 months ago

“I have bought a few gifts now from Treatbox and I find the gifts very average. They are nice as a small “minding” gift, but not of good enough quality for a big birthday gift.”

Helpful Report

Posted 9 months ago

Hello, Thank you very much for taking the time to leave a review. We're truly sorry to hear that you're disappointed with your Birthday Advent. Your feedback is incredibly valuable to us as we continuously strive to enhance both our products and services. Our Birthday Advent is crafted with premium packaging and meticulously curated content, a result of ongoing research aimed at delivering the highest quality to our customers. Additionally, it's designed to create an immersive countdown experience and bring something truly special in the lead-up to the recipient's special day. We're genuinely sorry to hear that your experience didn't meet your expectations. Please know that everything that goes into TreatBox is crafted with a lot of time, love, and care to ensure the best possible experience for our customers. If there's anything else we can do to address your concerns or if you have any further feedback, please don't hesitate to reach out. We're here to help in any way we can. Thank you for choosing TreatBox 💗

Posted 9 months ago

“I ordered the May box for myself to test it out so to speak, plus May is my birthday month! I waited excitedly. I’m afraid I was disappointed with my box. Four paperclips ??? Two foot masks (one would have done) some candy kittens ( best thing in box) and some other stuff I’ve chuckled in a drawer. Maybe it’s definitely meant to be received as a gift rather than ordering for yourself but I won’t be ordering again sorry to say. It was boxed really well and arrived in good time. It’s a meh from me.”

Helpful Report

Posted 9 months ago

Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met on this occasion and hope we can impress you with a different product next time Thank you so much - Treatbox 💗

Posted 9 months ago

“Unfortunately my gift never arrived. A royal mail fault but such a shame.”

Helpful Report

Posted 9 months ago

Hi Lucy, Thank you for taking the time to leave your review. We are extremely sorry to hear you never received your TreatBox Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to try to help with any issues you received, regardless of Royal Mail being at fault I cannot seem to see any previous communication from you regarding problems with this order, so if you haven't yet reached out, please do email us at hello@treatboxuk.com. Thank you so much - Treatbox 💗

Posted 9 months ago

“I have no idea what the treat box was like when it was delivered. It was sent as a gift”

Helpful Report

Posted 10 months ago

Hi Shirley, 👋 Thank you so much for taking the time to leave us your review! Our photographs at the time of purchase depict the boxes in their truest form, and we hope the gift was well received! Thank you for making our day - TreatBox 💗

Posted 9 months ago

“Bought for a gift but package arrived damaged on the outside of the box and the inside packaging. Also sent numerous emails to ask about the free mini box as the code did not work on checkout but I still haven’t received a response. Not overly impressed.”

Helpful Report

Posted 10 months ago

Hi Natalie, Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. I have taken a look and I cannot find any emails from yourself. Our emails are monitored daily so if we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - Treatbox 💗

Posted 9 months ago

“Usually a very good service but was disappointed this time.”

Helpful Report

Posted 10 months ago

Hi Pauline, Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - Treatbox 💗

Posted 9 months ago

“Fabulous idea and the thought was received well however, the biscuit/star cookie was broken into 4/5 pieces on receipt! 😢”

Helpful Report

Posted 10 months ago

Hi Julie 👋 Thank you so much for taking the time to leave us your amazing review! We are so sorry to hear your biscuit arrived broken! Please do reach out to us at hello@treatboxuk.com and we are more than happy to resolve this issue for you We hope to hear from you soon Thank you for making our day! - TreatBox 💗

Posted 10 months ago

“Standard gifts for the price. Inside packaging nice and colourful. Outside basic brown box is very plain and boring. Could add some tiny extras such as sweets to fill out the boxes for the price. Overall happy with the purchase”

Helpful Report

Posted 10 months ago

Hello 👋 Thank you so much for taking the time to leave us your review! We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt elements of this were not met, but it makes us happy to know you were happy with the purchase overall Thank you for making our day - TreatBox 💗

Posted 10 months ago

“Delivery super speedy, quick and easy to order and looked absolutely beautiful!!!”

Helpful Report

Posted 10 months ago

Hi Carys 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 10 months ago

“Cute packaging and quick delivery , was a little disappointed with the contents for the price but still a nice product. Might try the Birthday count down box though.”

Helpful Report

Posted 11 months ago

Hello, Thank you for taking the time to leave your review and your compliments on the packaging! We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we hope we can impress you with our Birthday Advent! Thank you so much - Treatbox 💗

Posted 11 months ago

“Lovely little treat to come home to after a busy day at work. To have a biscuit with a cuppa was lovely.”

Helpful Report

Posted 11 months ago

Hi Rachel 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, our biscuits are delicious!! Even better with a cuppa. So pleased to hear you enjoyed them! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 11 months ago

“Not worth it! Very dissatisfied!”

Helpful Report

Posted 11 months ago

Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - Treatbox 💗

Posted 11 months ago

“Great idea and lovely gesture gift. Second box ive purchased. However I am glad it was shipped to myself to hand over as the card did not contain the mesage I wrote when i purchased and instead had another message written inside the card meaning I had to purchase another card to go with the gift. Wouldnt reccomend adding the card as the quality of this did not match the gift.”

Helpful Report

Posted 11 months ago

Hello Celyn, 👋 Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected and truly apologise for the mistake made with your gift message and card. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met on this occasion and we are more than happy to rectify any issues you received. We would encourage to reach out at hello@treatboxuk.com so we can help further with this Thank you so much - Treatbox 💗

Posted 11 months ago

“The mini treatbox was lovely and was delivered really quickly to my friend. She loved it! Unfortunately the postcard was left blank and didn’t contain the personalised message I included on the order, so she wasn’t initially sure who it was from!”

Helpful Report

Posted 1 year ago

“Nice items, just seems little dear for what you get but none the less mother was happy with hers”

Helpful Report

Posted 1 year ago

“No option to choose a birthday advent box for men? Box is great and nice looking even though all items seem cheap and defo overpriced but most importantly nothing inside fits good for a guy. Very disappointed. First and last. Wouldn’t recommend if you need to send to a guy.”

Helpful Report

Posted 1 year ago

“Really cute idea. I bought the cup for Galentines however I think the advertised picture is quite misleading. The image shows the mug with a hot chocolate stirrer and love heart marshmallows. Based on the image you’d think that’s what was included, however its just mug. There is also no side note to state that this isn’t included. I also clicked Valentine’s Day delivery, however the parcel arrived way too early and spoiled the surprise. Still a cute gift though.”

Helpful Report

Posted 1 year ago

TreatBox is rated 4.8 based on 4,275 reviews