TreatBox Reviews

Name: TreatBox
Address: 1 Maunsell Road,, 1 Maunsell Road,, East Sussex
Rating: 4.81

4.8 Rating 4,275 Reviews

95 %

of reviewers recommend TreatBox

4.8

Based on 4,275 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About TreatBox:

A thoughtful gift for every moment.
Whatever the occasion, whatever the moment, we've got beautifully boxed treats, handpicked products, and seasonal delights that can be personalised and packaged to treat someone you love - or something just for you!

Visit Website

Phone:

01424552410

Email:

hello@treatboxuk.com

Location:

1 Maunsell Road,,
1 Maunsell Road,
East Sussex
TN38 9NL

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TreatBox 5 star review on 12th March 2025

518

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased the 2023 Advent Calendar as a treat this year as i never usually get myself one and having ordered a gift box in the past for a family member, which they loved, I thought i’d treat myself. Sorry to say but i was completely underwhelmed and disappointed by what was in it. Definitely wasn’t worth the money i paid and unfortunately i won’t order this again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave us your review. We're genuinely sorry to hear that you didn't have the great experience we strive to provide with our 2023 advent calendar. We understand that tastes can vary, and not every product may resonate with everyone. We truly appreciate your feedback and will take it into consideration as we continue to improve our offerings. We've received a lot of positive feedback for this year's advent calendar, but we also value your input, as it helps us in our ongoing efforts to create even more captivating and delightful experiences for our customers. If you ever decide to give us another try in the future, we hope to exceed your expectations and provide you with a memorable advent calendar experience. Thank you for taking the time to share your thoughts with us. TreatBox xo

Posted 1 year ago

“Letterbox friendly but left behind a bin for days. I had to contact the person I sent it to as a surprise to see if they had received a gift and they found it hidden at the bin.”

Helpful Report

Posted 1 year ago

Hey 👋 Thank you for leaving us your review. We certainly do have our letterbox friendly TreatBox's! This will however depend on the recipient's letterbox size, the service used (special delivery is a signed for service), the postie delivering the box and whether you have added larger add on items to your order. That said, we are so very sorry to hear that the postie left the order in a poor location. Unless this is the recipients safe place, this is not ideal and we are so sorry that this happened. We have raised this with Royal mail to investigate. We appreciate your understanding. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - TreatBox 💗

Posted 1 year ago

“The biscuit arrived broken in pieces which I was gutted about since it was a mini treatbox and only contained 2 items. Decent shipping time.”

Helpful Report

Posted 1 year ago

Hi Rachel, Thank you so much for your review. We sincerely apologise for the condition in which your item arrived. We take immense pride in ensuring that every item is packaged with the utmost care and security to guarantee its safe delivery to our valued customers. However, we understand that issues can happen. Please know that such incidents are extremely rare and not reflective of our usual level of service. While the physical appearance of the item may have been compromised, I want to assure you that its taste and meaning remain unaffected. We understand the significance of the items we provide to our customers and deeply regret any disappointment or frustration this incident may have caused. Please do not hesitate to reach out to us again if you have any questions or concerns. Thank you - TreatBox xo

Posted 1 year ago

“Black Friday was a let down ☹️”

Helpful Report

Posted 1 year ago

“I’m still waiting for a response from my Instagram message and email. I’ve been happy with my other purchases and previous purchases with you but not very happy that no one has got back to me from when k messaged and then emailed on Friday ☹️ I don’t feel as though I can do a proper review until the issue has been resolved.”

Helpful Report

Posted 1 year ago

Hello Sian, Thank you for leaving us your review. We are so very sorry to hear this! We have checked our emails and sadly we cannot locate an email from you? I have sent you an email today, if you can kindly reply to this email we can resolve the issue quickly for you. Thank you so much - TreatBox xo

Posted 1 year ago

“Boxes arrived quickly. Items are nice but boxes are expensive for what you get in them. Expected gift message to be printed but was hand written in messy writing. Bought as thank you gifts but don't think I'd purchase again..”

Helpful Report

Posted 1 year ago

“Honestly - really pains me to write this. The product itself was lovely and great quality. However, the lack of attention to detail ruined the whole experience for me. I sent the treatbox to a friend of mine who had recently suffered a bereavement. Whoever wrote the card wrote the wrong name in error - my name is Allie and the card said love "Alice". This is bad enough, but Alice happens to be my late daughters name - which considering the reason for me sending this gift to a friend was to acknowledge her recent loss, it came across really badly and caused unnecessary upset at an already difficult time. I have contacted treatbox and they have apologised, which is appreciated, but it has ruined the experience.”

Helpful Report

Posted 1 year ago

Hello Alison, Thank you for taking the time to leave us your review. First and foremost, we would like to extend our most heartfelt apologies for the oversight in your recent order. We were genuinely dismayed to learn that the wrong name was written with your order, and we want to assure you that this is certainly not acceptable under any circumstances. Your feedback is invaluable to us, and we deeply appreciate you bringing this issue to our attention. I have had a further look into this issue and i am pleased to see that our customer service team were very quick to rectify this for you. We are committed to rectifying any mistakes and ensuring that it does not recur in the future. Your understanding and patience mean a great deal to us. If there is anything further we can do to make amends or assist you in any way, please do not hesitate to reach out. Once again, we apologise for any inconvenience this may have caused you. Thank you for your continued support and for giving us the opportunity to address this matter. Thank you - TreatBox 💖

Posted 1 year ago

“Personally not worth the money. Bought as a gift for Christmas hoping it would be nicely presented (understanding things get knocked about in postage) however it only comes in a packaged box and everything is in a plastic bag with a bit of paper shreddings (abit embarrassing for a pair of socks, a headband, a small rose quartz stone, a face mask and a note book all for £30 including postage) Would not buy from here again as I could probably do a better job myself.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We're all about supporting small businesses and quality here. Whether it's products sourced from fellow small enterprises or items crafted by our own hands, we take immense pride in what we offer. We understand that value for money matters, and that includes considering packaging and labor costs. If your order didn't meet your expectations, we sincerely apologise. Each and every order is packed with meticulous care and attention to detail. We'd love to investigate how your order arrived to address any issues you might have encountered. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - TreatBox 💗

Posted 1 year ago

“I'm afraid I was very disappointed. I really liked the concept and order and delivery was super easy and smooth. However, the content of the box and the treats were absolutely disappointing and below expectations. I will not order this again as I don't think it's great value for money.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave us your review. We're genuinely sorry to hear that you were disappointed with your recent experience. We take great pride in supporting other small businesses and strive to provide the best value for our products. It's disheartening to know that the content of the box and the treats fell below your expectations. We understand how important it is for our customers to receive products that not only meet but exceed their expectations. We're committed to ensuring that our customers have a positive experience, and we apologise for any disappointment you may have felt. Thank you for sharing your feedback with us, and we appreciate your support. TreatBox 💗

Posted 1 year ago

“Although the goods were lovely the post sale service leaves a lot to be desired. I have sent 2 emails a week apart as an item was missing from the box that I had paid for and another week later still no response”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. We have checked for any communication from yourself but sadly we have not received anything. We really want to help get any issues resolved for you. So that we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - TreatBox 💗

Posted 1 year ago

“Cookie tasted stale and was also past the expiry date. One of the bath bombs barely left any color in the water, didn't last long, the bath melt also left an unpleasant oily layer on the skin. Honestly super disappointed with the products. Embarrassing really coz it was a gift for a loved one.”

Helpful Report

Posted 1 year ago

Hello Rhys, Thank you for taking the time to share your reviw with us. We genuinely regret that your recent experience with our products has left you feeling dissatisfied. It's indeed surprising to hear that our biscuits, which are typically adored by many, didn't meet your expectations. We apologise for any inconvenience you may have faced with an out-of-date item. Please reach out to our team, and we will gladly investigate this matter further. Regarding the bath product issue, we are equally concerned as this is not a problem we've encountered before. Your feedback is invaluable in helping us identify and resolve any potential issues. We encourage you to contact us so that we can thoroughly investigate and address the situation. In addition, if you could provide us with your order number via email, it would greatly assist us in locating your order records more efficiently as we cannot seem to find any order that has been placed by you. Your satisfaction is our priority, and we are committed to resolving these concerns promptly. Thank you once again for sharing your feedback, and we look forward to assisting you in resolving these issues to your satisfaction. Thank you - TreatBox xo

Posted 1 year ago

“I am very disappointed that my product has been marked delivered and not actually arrived in destination complete waste of money to not even get the product”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your feedback. I'm truly sorry for any inconvenience you've experienced. After investigating, it appears that your order was dispatched on Saturday, as it was placed after 3 pm on Friday. Since Sunday isn't a designated delivery day for special delivery, the delivery attempt was made on Monday. Regrettably, as no one was available to receive the order, it was subsequently returned to the collection point for your convenience, allowing for redelivery or collection at your convenience. If you have any further questions or need assistance, please feel free to reach out. Your satisfaction is important to us! Thank you - TreatBox 💗

Posted 1 year ago

“Quality of items not reflected well in price. Several items have not lasted very long at all & printed items seem rushed & bad quality. The face masks are awful!!! Really advise against putting them into a box. (I don’t recognise the brand either so unsure how legitimate/dermatologically tested! Very overpriced. Consider putting bits together yourself, you will be saving yourself a good amount of money from Treatbox’s high mark up.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave us your review. It is really sad to hear how disappointed you feel towards TreatBox. We always want our customer to come away feeling amazing. We really want to help you to resolve any issues you may have had, but i am having difficulty locating an order from yourself? I have search high and low within our system so that i can reach out to you regarding the order you are referring to? With regards to the products we source. Lots of our products are from other small businesses which we take pride in supporting. Supporting each other makes the world of difference. If ever any items are faulty we are always happy to resolve this. It is sad to see such negativity towards a business who is purely doing its best and helping the world send love and support, nothing sinister here. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - TreatBox 💗

Posted 1 year ago

“Delivery was quick and the products included were good.”

Helpful Report

Posted 1 year ago

“Item arrived damaged unfortunately, contacted TeatBox who said it’s a shame but doesn’t affect overall sentiment or use. No replacement or partial refund offered. Shame as first time using the company and would have expected more. From all their Instagram posts they show the products perfectly, not broken. Didn’t get what I was expecting basically.”

Helpful Report

Posted 1 year ago

Hi Katie, Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - TreatBox 💗

Posted 1 year ago

“Sorry I cannot review. This was gift direct tomorrow friend. Have not heard if received.”

Helpful Report

Posted 1 year ago

Hey 👋 Thank you for taking the time to leave us your review. We would love to help you with this! From our findings, the order was delivered as addressed two days after dispatching. If this is not the case, Please can you email us at hello@treatboxuk.com where we can certainly get this looked into. Thank you for making our day - TreatBox 💗

Posted 1 year ago

“I ordered 2 mini treat boxes, for 2 friends who had helped me through a recent serious illness. Just a little something to say thank you. The named gift cards were put in the wrong boxes, meaning excruciating embarrassment on my part as one friend contacted me and said she had received something destined for someone else. Once I explained the error she then knew that I had ordered the same gift for another friend as well. It completely spoilt the whole gift giving and receiving process. I was offered a £5 refund and the correct gift cards reissued (which would just have prolonged the agony.) A small refund just couldn’t change the fact that the experience was so disappointing. When I explained my disappointment in a second email, I felt the response was curt, asking what I wanted the company to do. (I no longer want them to do anything). I have used this company in the past and was very pleased with the treat boxes ordered and received, but this experience has put me off ordering again.”

Helpful Report

Posted 1 year ago

Hello ✨ Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that we fell short on this occasion, and that our attempt at rectifying this was not satisfactory for you. We will always go above and beyond to sort any issues that may arise and If we can help further with this please do email us at hello@treatboxuk.com. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for any inconvenience we have caused you. Thank you - TreatBox 💗

Posted 1 year ago

“I love the idea of it but the message wasn’t on the gift which meant my friend had no idea who it came from and I had to ask her if she got it ok.”

Helpful Report

Posted 1 year ago

Hi Lisa 👋 Thank you so much for sharing your review with us. We truly appreciate you taking the time. We are incredibly sorry to learn that the gift message was missing from your order. Please accept our sincerest apologies for any inconvenience this may have caused. At TreatBox, ensuring a seamless and delightful experience for our customers is our top priority, and we deeply regret that we fell short of meeting your expectations this time. Your input is invaluable to us, and we will be taking steps to prevent such occurrences in the future. We completely understand how important it is for your friend to know who the thoughtful gift is from, and we're genuinely sorry for any confusion or inconvenience this oversight may have caused. Your feedback will certainly help us improve our processes and provide even better service to you and our valued customers. Once again, we are truly grateful for your understanding and for giving us the opportunity to address this issue. If there's anything else we can do to make things right or if you have any further questions, please don't hesitate to reach out to us. We are here to assist you in any way we can. Thank you for your continued support - TreatBox 💗

Posted 1 year ago

“Order Number: 235746 I had ordered one of the gift boxes for my girlfriend and while she really enjoyed the box with everything that was included inside, the delivery service being with The Royal Mail however, was less than admirable. My girlfriend was working from home on the day the gift box was due to arrive, there was a signature needed upon arrival of the delivery of the box as requested via the email sent to me. What happened instead was the box was crudely fitted through my girlfriends slightly ajar window, while the curtains were closed and then tossed into what the courier could only describe as the unknown bouncing off my girlfriends computer screen while working. I would love to give this a higher review if not for the careless nature of the delivery service and lack of respect given for the gift box inside.”

Helpful Report

Posted 1 year ago

Hello Joshua 👋 Thank you for taking the time to leave us your review. We are truly sorry to hear about your disappointing experience with the delivery service provided by Royal Mail. We completely understand your frustration and disappointment, as this kind of careless handling is unacceptable and falls far short of the level of service we expect from them. We sincerely apologise for the inconvenience caused to you and your girlfriend. The incident you described, with the gift box being crudely fitted through the slightly ajar window and tossed in an irresponsible manner, is not at all reflective of our standards or the respect we have for our customers' packages. We strongly recommend that you raise this issue directly with Royal Mail, as they need to be made aware of their courier's behaviour and take appropriate action to prevent such incidents from happening in the future. We will also reach out to them to address this matter and express our disappointment with their service. Once again, we apologise for the inconvenience caused and do hope to serve you again in the future. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - Treatbox 💗

Posted 1 year ago

“The gift was left in the food waste bin. There was no card left to say where it was. By the time it was found the box was wet and damaged due to the fact it was left in the bin!”

Helpful Report

Posted 1 year ago

Hello 👋 Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. I can assure you that nothing leaves us damaged, and we follow a strict process and never want our customers to receive damaged items.   As you can imagine, when these are in the hands of the delivery service, we have to hope that they also treat the products with care.   I completely understand your frustration and I cannot apologise enough for the experience you have had. We really want to get this resolved for you! Please do email us at hello@treatboxuk.com where we can help further. Thank you so much - Treatbox 💗

Posted 1 year ago

TreatBox is rated 4.8 based on 4,275 reviews