TreatBox Reviews

Name: TreatBox
Address: 1 Maunsell Road,, 1 Maunsell Road,, East Sussex
Rating: 4.81

4.8 Rating 4,276 Reviews

95 %

of reviewers recommend TreatBox

4.8

Based on 4,276 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About TreatBox:

A thoughtful gift for every moment.
Whatever the occasion, whatever the moment, we've got beautifully boxed treats, handpicked products, and seasonal delights that can be personalised and packaged to treat someone you love - or something just for you!

Visit Website

Phone:

01424552410

Email:

hello@treatboxuk.com

Location:

1 Maunsell Road,,
1 Maunsell Road,
East Sussex
TN38 9NL

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TreatBox 5 star review on 12th March 2025

518

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service is brilliant, parcel arrived quickly, it was a nice surprise. However I don’t think I would say it’s good value, a box that was £29 would have cost me less than £10 to create myself. Fully understand it’s a business, and money needs to be made, but I just felt underwhelmed for the price I had paid.”

Helpful Report

Posted 1 year ago

Hello Georgia 👋 Thank you for taking the time to leave us your review. Your feedback means a lot to us, and we're delighted that you found our service to be brilliant. We do apologise, however, for any perception that the value for money was not met. Allow me to provide some insight into the composition of our TreatBox. Each TreatBox is meticulously curated and packaged by our team, using carefully selected materials that we've invested in and thoughtfully designed. The items included in the TreatBox are sourced from various small businesses, contributing to their growth and success as well. Additionally, the provision of free shipping comes at a cost of up to £5 for us, but it's our way of delivering savings to our valued customers. We hope this information helps clarify any concerns you might have had. We look forward to the opportunity to serve you again in the near future. Thank you - TreatBox 💗

Posted 1 year ago

“The treatbox arrived in good time, nicely packaged, but inwas very underwhelmed with the size of the box for the price. I just expected something for substantial for the price paid. In all honesty you could pick up a few items and put them in your own box for a fraction of the price. But I guess its the convenience you pay for. Wouldn't buy again”

Helpful Report

Posted 1 year ago

Hi Aleta 👋 Thank you for taking the time to share your thoughts about your recent experience with our TreatBox. We sincerely appreciate your honest feedback and apologise for any disappointment you felt regarding the value of the items you received. We want you to know that we are dedicated to curating high-quality items from small businesses, and each product is chosen with care to provide a unique and delightful experience. We also take immense pride in the effort and attention to detail that goes into packaging each TreatBox to ensure it arrives in perfect condition and brings a touch of joy to its recipient. Once again, thank you for sharing your thoughts with us. We value your insights. If there's anything else you'd like to discuss or any further feedback you'd like to provide, please don't hesitate to reach out. Thank you so much - TreatBox 💗

Posted 1 year ago

“It wasn’t for me but for my friend for her birthday. She really loved the contents of it esp the hot chocolate :). But it was delivered a day late sadly.”

Helpful Report

Posted 1 year ago

Hi Louise 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well! We are sorry to hear you had a delay with delivery! As you can imagine, all delivery times are approximate and not strictly guaranteed to arrive within the indicated timeframe. As you can imagine, once we have fulfilled your order and handed it over to Royal Mail, there can be unexpected delays with them, they will list anything on their website so please always check there. We are pleased to hear that your friend really loved their gift and it did arrive safely. Thank you for making our day - TreatBox 💗

Posted 1 year ago

“The products were good and as expected. The packaging was poor. The box was damaged on arrival. It looked like everything was just thrown in. A few strands of ribbons as an afterthought. Overall acceptable but not as luxurious as the website says. Intended to wrap each gift separately anyway so not an issue but would be disappointed If it had been sent straight to the recipient.”

Helpful Report

Posted 1 year ago

Hello Karen 👋 Thank you for taking the time to leave us your review. We are so very sorry to hear this! Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. I can assure you that nothing leaves us damaged, and we follow a strict process and never want our customers to receive damaged items.   As you can imagine, when these are in the hands of the delivery service, we have to hope that they also treat the products with care. We regularly receive incredible customer feedback regarding the quality of each TreatBox that is delivered. We are so sad to hear that this was not the case for yourself. I completely understand your frustration and I cannot apologise enough for the experience you have had. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - TreatBox 💗

Posted 1 year ago

“Really easy website, lots of nice items, although not much variation, just different colours of the same things. Easy to pick the contents. This was a gift for a friend so I haven't seen the items received. My parcel was posted overseas and although there was a notice online saying customs were not included, I wasn't too worried as I send overseas all the time and have never been charged extra. However on this occasion, an extra £22.16 was charged to get the item delivered once it reach the country of origin which is excessive and meant that the gift was twice the price it should have been. I won't use Treatbox again due to these charges but for anyone sticking to UK delivery it would be ok. Maybe TReatbox could update their T&Cs to say that customs charges will be required and that they are excessively high, leaving no room for doubt.”

Helpful Report

Posted 1 year ago

Hello 👋 Thank you for taking the time to leave us your review! We're thrilled to hear that you loved your order. Your satisfaction is truly important to us! Regarding the custom fees, we sincerely apologise for any inconvenience they may have caused. Custom fees can vary greatly and are determined by the customs authorities in the recipient's country. Unfortunately, these fees are unpredictable and differ with each shipment. However, we do make sure to mention this on our website and during the shipping selection process. We explicitly state that all international orders may be subject to custom fees, which are payable by the recipient or purchaser. Once again, we appreciate your understanding and continued support. We hope to have the pleasure of serving you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you so much - TreatBox 💗

Posted 1 year ago

“Made an order for a box for my friends birthday. Asked it to be delivered on 5th June but had a notification on 31st May saying it was delivered (almost a week early) so not sure what’s the point of adding a delivery date. The box was cute, well packed and nice items. When my friend sent me a photo, I noticed 2 of the items were different to what I had chosen online. I hadn’t been given a notification to say anything had been subbed. Could have been really good but a shame that more care wasn’t taken.”

Helpful Report

Posted 1 year ago

Hi Shannon 👋 Thank you for taking the time to leave us your review. We are so sorry to hear that your experience did not meet your expectations. We are truly saddened by this and will do everything we can to help. I can confirm that your order did have a do not open date of the 5th of June, and we did dispatch the order on the 30th of May so that it had the full 5 days to arrive. Using our free 48 tracked delivery service is a 3-5 working days delivery which we like to stick to as to not have the orders arrive too late. We would hate for the recipient to receive a late gift! We will also always use our do not open stickers with the date on the TreatBox. I am so sorry to also hear that two of the items were not what you had ordered! I can confirm that we will never just change an item without contacting our customers first, so i'd really appreciate if you could email us at hello@treatboxuk.com where we can get this looked into. We really hope the TreatBox made your friend smile 😊 Thank you so much - TreatBox 💗

Posted 1 year ago

“Really wasn’t happy with my mums gift. She loved the socks. The writing on the biscuit wasn’t the same as in picture. The other 5 pieces weren’t of any significance. I have to say I’m very disappointed! My daughter-in-law got me a box from you after my op & it was such a wonderful gift. Sorry but I’m not happy.”

Helpful Report

Posted 1 year ago

Hello Dianne, Thank you for taking the time to leave us your review. I'm sorry to hear that you weren't happy with the gift you received for your mum. We understand how disappointing it can be when expectations are not met. We apologise for any inconvenience caused. We take great pride in always supplying only the best products and supporting other small businesses. Regarding the other five pieces, we regret that they didn't hold any significance for you. We appreciate your feedback. We aim to offer a diverse range of items to cater to various preferences and tastes. We're delighted to hear that your daughter-in-law had a wonderful experience with a gift from us. It's our goal to bring joy and satisfaction to all our customers. Once again, we apologise for any disappointment caused, and we appreciate your understanding. Thank you - TreatBox 💗

Posted 1 year ago

“Purchased a ready made box before cutoff and paid for next day delivery. Was not delivered to royal mail until 2 business days later and delivered on the day following that. Recipient was pleased with gift but if it's time sensitive I'd be wary using them again.”

Helpful Report

Posted 2 years ago

Hi There, Thank you for taking the time to leave us your review. We are so pleased that they loved their gift :) I cannot apologise enough for these delays, it is certainly not what we want for our customers.   If we could hand deliver the gifts we would! we put a lot of trust into Royal mail delivering our service efficiently and when they don't it affects everyone.   I completely understand the frustration and the inconvenience this does cause you.   Please do email us if you need any further assistance with this. Thank you - TreatBox x

Posted 2 years ago

“I loved the selection as this was a birthday gift for a friend who has recently moved away. I was disappointed that the gift was not posted through my friends letter box and she had to collect it from a neighbour”

Helpful Report

Posted 2 years ago

Hi Maxine, Thank you for taking the time to leave us your review. We are so pleased that you loved making your TreatBox order! It means so much to us that you love your experience with TreatBox and we want to thank you for supporting us. Are boxes are certainly letterbox friendly! But this will depend on the size on the recipient's letterbox, the postie who is delivering and whether you have large add on's in your order. I hope this helps shed some light on the situation :) Thank you - TreatBox x

Posted 2 years ago

“So I have the Advent Calendar 2022, and generally I love the contents and definitely worth the price, however I have came across two edible products that I can’t have due to dietary choices, and can’t see anywhere on the listing for the product that the items wouldn’t be suitable for vegans/allergens listed. This seems like a poor oversight from one of my favourite companies, and a disclaimer of allergens/dietary restrictions should have been included. I understand that the products are a surprise but disclaiming this wouldn’t have ruined anything. I am now wary of buying anything from here that has surprise contents, but that doesn’t mean I won’t be using the pre-made treatboxes or build your own as these are great gifts! I don’t like leaving negative reviews but I feel slightly let down so I felt it needed to be said, especially in case other people may be feeling the same way about the advent calendar. Anyway, have a great Xmas everyone! xoxo”

Helpful Report

Posted 2 years ago

Hi Leila, Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. We really would like to get this resolved and hope that you can email us at hello@treatboxuk.com with the images of these products so that we can fully look into the issue at hand. Thank you so much - TreatBox x

Posted 2 years ago

“The box was good and the gifts were too but unfortunately the message I had written to be included on the card wasn’t printed in full so my friend had no idea who had sent her the gift.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - Treatbox x

Posted 2 years ago

“So the present was great but the message I put in the card was not delivered. There was two boxes to write a message the first one I put the persons name and in the second one I put the message to go inside the card as directed to do so. However the card was delivered just with the persons name and not the message which was disappointing. It meant they had no idea who it was from and had to contact you, I only found out about it as they told me themselves. It might be best to just have one box where you write everything in to avoid this in future.”

Helpful Report

Posted 2 years ago

Hi Kirsty, Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. We have taken your feedback onboard regarding the message box sections, and we will certainly look into this. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - Treatbox x

Posted 2 years ago

“Really want impressed that rather than admitting they made a mistake, they tried to say they sent it over 2 weeks early due to the Royal Mail strikes. The strikes were only 3 days long. Meant the gift arrived really early and felt like the surprise was ruined a little.”

Helpful Report

Posted 2 years ago

Hi Rachel, Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We want nothing more than for the recipient to receive their TreatBox and never want our customers to experience delays. That is why when there are strikes and Bank holidays upcoming, we will send orders with enough time to reach their recipient. We are pleased that your order got to the recipient, albeit early. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - Treatbox x

Posted 2 years ago

“I tried to obtain the 10% discount by subscribing to the news letter with out any luck, so I had to order an advent calendar at the the regular price. I am very disappointed with this service”

Helpful Report

Posted 2 years ago

Hi Barry! Thank you for taking the time to leave us a review. We are so sorry for any confusion caused when placing your order. If you experience any issues signing up for the 10% discount service please do let us know and we can certainly help with this :) As mentioned on the 10% discount code email and the Advent listings, no discounts are valid on our Advent's or subscription packages. I hope this helps shed some light on the process and we hope you enjoy your Advent calendar! Thank you so much - Treatbox x

Posted 2 years ago

“Nice item but it took over 2 weeks to be delivered though for some reason. Not ideal as it was a present for someone which I was told would be delivered within 48 hours.”

Helpful Report

Posted 2 years ago

Hi There, We want nothing more than for the recipient to receive their TreatBox and never want our customers to experience delays. A gentle reminder that the upcoming Strike days and any Bank Holidays will cause delays with deliveries due to Royal Mail not working at these times. This will also be very clear on our website and theirs.  - UPCOMING ROYAL MAIL STRIKES MAY CAUSE DELAYS TO YOUR ORDERS, PLEASE BE MINDFUL OF THIS WHEN ORDERING. READ INFORMATION FROM THE ROYAL MAIL WEBSITE HERE Strike action will take place on 26 and 31 August and the 8 and 9 September 2022. On days when strike action is taking place: * Royal Mail will deliver as much Special Delivery and Tracked 24 parcels as possible * Please order early and be mindful of these delays as during this time our below times may differ and we can not be held responsible.  Please note that all delivery times are approximate and not strictly guaranteed to arrive within the indicated timeframe. As you can imagine, once we have fulfilled your order and handed it over to Royal Mail, there can be unexpected delays with them, they will list anything on their website so please always check there. I have had a look into this and can see that you placed your order on the 25th of August the day before Royal Mail went on strike, then a Bank holiday, then another strike day. We sure did not want you to have this experience and if we could hand deliver the gifts we would. I completely understand the frustration and inconvenience this does cause you. All these upcoming delays were and are declared on our website so that those ordering can be prepared for this. Many thanks - TreatBox x

Posted 2 years ago

“There was a missing item, which was the main thing (essentials makeup bag) that was replaced with a face mask. I wasn’t made aware of this item being unavailable from the company and it stated that it had been shipped in the box on my confirmation email. I don’t think a face mask is a fair alternative considering the money you pay for the box. My friend had also purchased myself one as a birthday gift, and the main birthday wishes biscuit was also replaced with a random biscuit, and she was only made aware of this through myself.”

Helpful Report

Posted 2 years ago

Hi Lucy, Thank you for taking the time to leave us your review. We are truly sorry for the issues that you have experienced. I can confirm that TreatBox will never swap out or replace an item in an order without speaking with the purchaser beforehand. This issue should certainly have been raised with us via email so that we can look into this for you. So that we can solve this sufficiently, Please can you email us at hello@treatboxuk.com with all the information and supporting images, And anything else that will help us resolve this faster! Thank you so much - TreatBox x

Posted 2 years ago

“Quarterly luxe box is always eagerly anticipated. Not so sure that a beach theme at the end of the summer holidays really fits when autumn is fast approaching but the items themselves are lovely.”

Helpful Report

Posted 2 years ago

Hi Debbi, Thank you for taking the time to leave your review. We are sorry to hear that your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. The Luxe box is a quarterly subscription and this was our August box which is the summer month, and the next one is in November which is Autumn time :) Thank you so much - Treatbox x

Posted 2 years ago

“I paid for a letterbox gift for a friend's birthday in Sweden. I paid extra delivery given its location. However, my friend still had to pay a fee for this parcel to be released from customs...I am a bit miffed it wasn't explained to me and my friend has had to pay a fee. Perhaps this should be relayed and added to the postage costs.”

Helpful Report

Posted 2 years ago

Hi Victoria, Thank you for leaving us your review. We are so very sorry if any confusion was caused. Whilst we do not cover customs charges currently, this is something we are looking into for the near future. Your feedback is very appreciated. We do also explain custom charges on our website under the delivery information section. This can be found here - https://treatboxuk.com/pages/delivery-information Please do not hesitate to contact us further should you have any questions. -Thank you so much for supporting TreatBox x

Posted 2 years ago

“the receiver enjoyed the box however i paid on the sunday for next day delivery by 1pm but it did not arrive until wednesday, when emailed i was told this only applied for orders on saturday i believe this should be advertised as i paid nearly £7 for next day delivery which didn’t happen”

Helpful Report

Posted 2 years ago

Hi Erin, We are so pleased that the recipient loved their box, we just love hearing this! I am so sorry that you missed all of our delivery information. Please note that we do explain everything in detail regarding our delivery options in multiple areas on the website. We also share a reminder at the checkout to prompt our customers to read this delivery information so that no information is missed. I hope this helps shed some light on this. Thank you so much for supporting TreatBox x

Posted 2 years ago

“So expensive for things that aren't even that good”

Helpful Report

Posted 2 years ago

Hello, We are so very sorry that you feel this way. I have had a look at your order and can see that the items chosen are items that you picked using our build your own, I am sorry you were not happy with the choice made. All our products are either made by TreatBox or supplied by other amazing small businesses. Plus lots of time and effort and love goes into packing every TreatBox. If you have any questions, please do email us at hello@treatboxuk.com and we'd be happy to help. Thank you - TreatBox x

Posted 2 years ago

TreatBox is rated 4.8 based on 4,276 reviews