TreatBox Reviews

Name: TreatBox
Address: 1 Maunsell Road,, 1 Maunsell Road,, East Sussex
Rating: 4.81

4.8 Rating 4,025 Reviews

95 %

of reviewers recommend TreatBox

4.8

Based on 4,025 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About TreatBox:

A thoughtful gift for every moment.
Whatever the occasion, whatever the moment, we've got beautifully boxed treats, handpicked products, and seasonal delights that can be personalised and packaged to treat someone you love - or something just for you!

Visit Website

Phone:

01424552410

Email:

hello@treatboxuk.com

Location:

1 Maunsell Road,,
1 Maunsell Road,
East Sussex
TN38 9NL

Write Your review

Tell us how TreatBox made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

TreatBox 5 star review on 23rd January 2025

Anonymous

Andrea Weller

TreatBox 5 star review on 22nd January 2025

Samantha Moore

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The personalised mugs I purchased for my two friends where beautiful, and they loved them. I did get confused because I thought the mugs came with a pair of socks and a reindeer hot choc stick, as shown in video...but they didn't...my own fault for not checking...have used treatbox a couple of times, and will continue to do so...Great company xx”

Helpful Report

Posted 1 year ago

Hey 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 1 year ago

“Excellent service. Easy to use. Gorgeous products!”

Helpful Report

Posted 1 year ago

“Order was cancelled with no explanation. When I contacted I was told that it was an issue with the website as I shouldn’t have been able to order in the first place, I should add that I had made a 2nd order shortly after the first. When I asked for my order to be fulfilled as I had made a second order was told that no it couldn’t and to purchase the item I had originally ordered I needed to make a further order of a TreatBox and add on item. As I had already made a purchase I really couldn’t see the issue with then sending the add on item as I understood it would arrive separately. (It was £5 celebration birthday chocolates) All I was told was no and a final email saying ‘thank you for your feedback’ Incredibly poor customer service and absolutely would not order from them again or recommend TreatBox. The gifts were for my daughters 18th and I’ve since found most of the items elsewhere and put together my own gift box. So thank you TreatBox for the ideas but what a disappointing experience. For a small company you did nothing to correct something that was your mistake in the first place.”

Helpful Report

Posted 1 year ago

Hi Kelly, Thank you for leaving us your review. We would like to extend our sincerest apologies for your recent experience with us not meeting your expectations. We truly appreciate your feedback and understand your frustration. When your initial order was placed and shipped, a subsequent order for an add-on item was made. Unfortunately, our system requires add-on items to be purchased alongside a box order at the same time. As communicated to you straight away, Since your first order had already been shipped, we were unable to process them together, which resulted in the refund for the add-on purchase. We understand that this situation was disappointing, especially since the add-on item is not available for standalone purchase. We sincerely apologise for any inconvenience this may have caused. We hope that the items from your initial order were still enjoyed. Once again, we apologise for any inconvenience and hope that you will consider giving us another chance to serve you in the future. Thank you - TreatBox xo

Posted 1 year ago

“I recently moved to Dubai and my friend back home in uk was having a hard time, so this was the perfect way to get a wee surprise to her to her quickly in an attempt to cheer her up. I also wanted to change the address and the team were sooo quick at replying to my email regarding this change. And not only that they had the parcel sent to my friend by the very next day! She was so happy to receive it, and she loved the personal touch of the handwritten note with the message I requested. Will definitely use again and again!”

TreatBox 5 star review on 22nd December 2023

Helpful Report

Posted 1 year ago

Hey 👋 Thank you so much for taking the time to leave us your amazing review! We always love hearing that our customers are happy and we absolutely love to see your amazing pictures. It means so much to us that you love your experience with TreatBox and we want to thank you for supporting us! Thank you for making our day! - TreatBox 💗

Posted 1 year ago

“This is the second time I’ve treated a friend to one of your treatboxes. I love making the selections and think the Treatbox idea is a fab one.”

Helpful Report

Posted 1 year ago

Hi Suzanne 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 1 year ago

“Amazing it really cheered my daughter in law up as she’d been in hospital and not well for a while. Thank you treat box x”

Helpful Report

Posted 1 year ago

Hi Tracey 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 1 year ago

“I’ve used TreatBox for several of my friends this Christmas. Very reasonably priced and free delivery and every gift was very well received. Thoroughly recommend”

Helpful Report

Posted 1 year ago

Hi Michelle 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 1 year ago

“Lovely gifts for all occasions. Biscuits are very tasty too! Highly recommend!”

Helpful Report

Posted 1 year ago

Hi Claire 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 1 year ago

“Great service, fast delivery!”

Helpful Report

Posted 1 year ago

Thank you so much! ✨

Posted 1 year ago

“I made an error when placing my order, I realised this as soon as I checked out so I contacted them as per their T&C's (5 minutes after placing the order), asking if I could amend the order or cancel. I then received a response email at midnight saying that the order could not be edited, and could not be cancelled as it was past the 30 minute mark of requesting to cancel. I'm not sure how they worked that out as I emailed after 5 minutes asking to cancel if the order couldn't be changed. I was then told my only option would be to accept the delivery and then send the package back at my own cost. So now I have a treatbox that I do not want and received no help from them when trying to fix the issue.”

Helpful Report

Posted 1 year ago

Hey, Thank you for taking the time to leave us your review. We sincerely apologise for the challenges you encountered with your order. Upon reviewing our communication records, it appears that you had intended to apply a 10% discount at checkout but forgot to do so. Subsequently, you requested a refund for the discount. Regrettably, our policy dictates that we cannot refund discounts once an order has been processed. We understand the inconvenience this may have caused. Furthermore, we acknowledge that you requested to cancel the order after it had already been shipped. We are genuinely committed to resolving this matter and deeply regret that our previous attempts to assist you did not meet your expectations. Please don't hesitate to reach out if you require further assistance, as we are more than willing to help. Thank you - TreatBox xo

Posted 1 year ago

“Lovely little gift box for any time of year”

Helpful Report

Posted 1 year ago

“Fast delivery friend liked it”

Helpful Report

Posted 1 year ago

That is great to hear! Thank you ✨

Posted 1 year ago

“Such a lovely gift, high quality Content Amazing customer service when I requested different items from different set boxes I couldn't see in the options. Highly recommend My friend who received this was really overwhelmed and loved it x Thank you treatbox and Rachel who helped with my enquiries x”

Helpful Report

Posted 1 year ago

Hi Fay 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 1 year ago

“Bought this for my best friend as she was a bit poorly and she was absolutely delighted when the box arrived! Such lovely items to choose from and totally made her week. Thank you so much!”

Helpful Report

Posted 1 year ago

Hey Siobhan 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 1 year ago

“Fantastic gifts I ordered 3 for my daughters teachers and they came soo quickly especially as I ordered last minute thank you soo much I had no idea what to get and then come across treatbox on Instagram and I will definitely order again”

Helpful Report

Posted 1 year ago

Hi Chelcie 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 1 year ago

“Love it, perfect gift for my mum for Christmas! Thanks so much”

Helpful Report

Posted 1 year ago

Hi Ellie 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 1 year ago

“A bit sad about my box as it turned up with an item missing! Also was left outside by the courier to get absolutely soaking wet.”

Helpful Report

Posted 1 year ago

Hi Tracie, Thank you for leaving us your review! We are so sorry to hear about the issue you had with this order. We really want to fix this for you if you can please email our customer service team at hello@treatboxuk.com, we will certainly rectify this. Thank you so much - TreatBox 💗

Posted 1 year ago

“I can’t recommend treatbox enough these are such lovely gifts or presents for yourself . Beautifully packaged , very reasonably priced and lovely items inside the box . I wouldn’t shop anywhere else now . Thank you so much .”

Helpful Report

Posted 1 year ago

Hi Chloe 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 1 year ago

“My friend loved what she got!”

Helpful Report

Posted 1 year ago

Hey 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 1 year ago

“A gift for my sister and she loved it! Really cheered her up. It was perfectly presented and treats were lovely. I would definitely order again from TreatBox 🥰 Thank you Shireen”

TreatBox 5 star review on 19th December 2023

Helpful Report

Posted 1 year ago

Hey Shireen 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 1 year ago

TreatBox is rated 4.8 based on 4,025 reviews