TreatBox Reviews

Name: TreatBox
Address: 1 Maunsell Road,, 1 Maunsell Road,, East Sussex
Rating: 4.81

4.8 Rating 4,275 Reviews

95 %

of reviewers recommend TreatBox

4.8

Based on 4,275 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About TreatBox:

A thoughtful gift for every moment.
Whatever the occasion, whatever the moment, we've got beautifully boxed treats, handpicked products, and seasonal delights that can be personalised and packaged to treat someone you love - or something just for you!

Visit Website

Phone:

01424552410

Email:

hello@treatboxuk.com

Location:

1 Maunsell Road,,
1 Maunsell Road,
East Sussex
TN38 9NL

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TreatBox 5 star review on 12th March 2025

518

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love these boxes and the contents were perfect but the delivery guy left the box outside (even tho it fits through the letterbox) and it was raining. My partner picked it up and it all fell apart so all the contents fell out and he saw all the prezzies even tho I’d had a sticker put on to leave it til Valentines Day so ruined the surprise and the satisfaction of opening it all :(”

Helpful Report

Posted 1 year ago

Hello 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well! We do apologise for the delivery issue, sometimes they don't consider that the weather could damage the boxes and we find this frustrating too. Deespite that, it means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 1 year ago

“Quick delivery and pretty packaging. Me and a friend bought the full size birthday box for a friend, we were disappointed in the 'quality' of gifts considering we spent £60 for it. I think we were expecting more than some socks, sweets and a beaded bracelet etc unfortunately 😕”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met. Thank you so much - Treatbox 💗

Posted 1 year ago

“Wrong items received in box”

Helpful Report

Posted 1 year ago

Hello, Thank you for leaving us your review. We are so sorry to hear you have received the wrong items! We really want to resolve this for you. I cannot locate any communication from you regarding this issue, please van you contact us at hello@treatboxuk.com and we will certainly get this looked into. Thank you so much - TreatBox xo

Posted 1 year ago

“I ordered the 2023 advent calendar and I'm sorry to say I really didn't feel like it was worth the money and quite disappointing. The normal boxes always seem to be filled with beautiful, cohesive, surprise gifts but this advent just really didn't hit the mark for me. I felt really underwhelmed opening each day which is a shame because I absolutely loved the packaging and the idea of a new gift each day.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave us your review. We're genuinely sorry to hear that you didn't have the great experience we strive to provide with our 2023 advent calendar. We understand that tastes can vary, and not every product may resonate with everyone. We truly appreciate your feedback and will take it into consideration as we continue to improve our offerings. It's wonderful to hear that you appreciated the packaging and the concept of a daily surprise. We've received a lot of positive feedback for this year's advent calendar, but we also value your input, as it helps us in our ongoing efforts to create even more captivating and delightful experiences for our customers. If you ever decide to give us another try in the future, we hope to exceed your expectations and provide you with a memorable advent calendar experience. Thank you for taking the time to share your thoughts with us. TreatBox xo

Posted 1 year ago

“A bit sad about my box as it turned up with an item missing! Also was left outside by the courier to get absolutely soaking wet.”

Helpful Report

Posted 1 year ago

Hi Tracie, Thank you for leaving us your review! We are so sorry to hear about the issue you had with this order. We really want to fix this for you if you can please email our customer service team at hello@treatboxuk.com, we will certainly rectify this. Thank you so much - TreatBox 💗

Posted 1 year ago

“Unhappy with the quality of the items in the advent calendar. For £100 you’d expect some high quality items, instead I’ve received a pen, plastic carry bag, a tiny gem, colouring papers etc.. Really do like this company but disappointed with my purchase. Also told to refund my items, it has to be unopened which means I can’t return this.”

Helpful Report

Posted 1 year ago

Hello, Thank you for leaving your review and sharing your thoughts about our advent calendar. We're genuinely sorry to hear that you're feeling disappointed and that you didn't find the value you expected. Our aim is to provide a unique and delightful advent calendar experience, and we understand that different individuals may have varying expectations. We take your feedback seriously, and we'd like to clarify the value of the advent calendar. The products inside our advent calendar have a total retail value of £140, and this doesn't even include the costs associated with hand-wrapping each day and the postage and packaging to ensure it reaches you. We take great care in curating a selection of high-quality items to make each day of December special for our customers. While we strive to provide exceptional value, we understand that perceptions can vary. If there's anything specific you'd like to know about the contents or if you have any concerns, please don't hesitate to share them with us. We're here to make sure you have the best possible experience with our advent calendar. We hope this information clarifies the value of our advent calendar for you, and if you have any further questions or comments, please feel free to reach out. Thank you - TreatBox xo

Posted 1 year ago

“Loved the idea of this and sent a lovely box to my godson. Unfortunately they did not include the card with my message on it so he had no idea who it was from. It was only a week later after I hadn’t heard from him that I found out they’d been trying to work out who it was from. Ordered on the Thursday and arrived in the Monday so just within the delivery time frame - I was hoping it would arrive on the Saturday.”

Helpful Report

Posted 1 year ago

Hey 👋 Thank you for taking the time to share your review with us. We genuinely appreciate your feedback, and we're truly sorry for the oversight with the gift message. This is certainly not the norm for us, and we deeply apologise for any inconvenience this may have caused. It's great to hear that our customer service team was able to swiftly resolve the issue for you. Rest assured, we are continually working to improve our processes to prevent such occurrences in the future. If you ever require any further assistance or have any questions, please don't hesitate to reach out to us. We're here to help, and your satisfaction is our priority. Once again, thank you for your support of Treatbox. We value your business, and we look forward to serving you again in the future. Thank you - TreatBox xo

Posted 1 year ago

“It’s nice to get a box with full surprise of contents, and half of the contents were lovely and I’m happy with, it the other half were essentially cards and wrapping paper for other people… I’m not sure why you’d include Xmas cards and wrapping paper in a box that it supposed to be either a treat for yourself or a gift for someone else? Im glad I hadn’t gifted it to anyone else and glad I haven’t subscribed. Nice but not quite worth it in my opinion.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave us your review and for your feedback. We truly appreciate you taking the time to share your thoughts. We are committed to providing subscription boxes that are great for everyone. We take pride in curating each box and like to include items that we believe are not only useful but also timely. Especially during this festive season, we understand the importance of having Christmas wrapping and cards on hand! We want to sincerely apologise for any disappointment you may have experienced. Once again, thank you for your review - TreatBox xo

Posted 1 year ago

“Their normal boxes look lovely and great quality, unfortunately I got a lucky dip bag which was really disappointing. Just bad luck I guess, so unless you have the money spare I would stick to the ones where you can see what you get beforehand.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave us your review. We appreciate your feedback. Please be assured that we have made every effort to keep the price to a minimum and will continue to honour current price structures. Included in our Black Friday Lucky Dip bags are 10 items, large and small, which then works out at £3 an item, plus FREE delivery. We also have to take into consideration the hard work and materials that go into making each bag amazing! We wanted to be very clear on the product listing and we always hope that when purchasing products customers fully read these listings before making these purchases. As we mentioned, items may be duplicated and from past TreatBox projects and, as this is a lucky dip item, it is all a surprise! I want to thank you again for your feedback and we hope this helps shed some light on the situation. Thank you - TreatBox xo

Posted 1 year ago

“Lovely gift but was very disappointed the biscuit arrived broken.”

Helpful Report

Posted 1 year ago

Hi Nicola, thank you for leaving us your review. Oh No! We sincerely apologise for the condition in which your item arrived. We take immense pride in ensuring that every item is packaged with the utmost care and security to guarantee its safe delivery to our valued customers. However, we understand that issues can happen. Please know that such incidents are extremely rare and not reflective of our usual level of service. While the physical appearance of the item may have been compromised, I want to assure you that its taste and meaning remain unaffected. We understand the significance of the items we provide to our customers and deeply regret any disappointment or frustration this incident may have caused. We apologise for any inconvenience you have experienced. Please do not hesitate to reach out to us again if you have any questions or concerns. We genuinely value your business and hope to have the opportunity to restore your trust in our service. Thank you so much - TreatBox xo

Posted 1 year ago

“Biscuit was broken on delivery so a bit disappointed 😐”

Helpful Report

Posted 1 year ago

Hi Julie 👋 Thank you for your review. I am so very sorry to see this! Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. I can assure you that nothing leaves us damaged, and we follow a strict process and never want our customers to receive damaged items.   As you can imagine, when these are in the hands of the delivery service, we have to hope that they also treat the products with care. I completely understand your frustration and I cannot apologise enough for the experience you have had. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - TreatBox 💗

Posted 1 year ago

“Very disappointed. This seemed like the perfect idea for someone like myself who just can’t get to the shops as it still seems personal. Order turned up wrong and wasn’t rectified till a few days later when the occasion was unfortunately over”

Helpful Report

Posted 1 year ago

Hi Zara 👋 Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met in time. Sadly we have limited resources over the weekends but still do our best to make sure we can solve everything efficiently as possible. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - TreatBox 💗

Posted 1 year ago

“First box arrived a.d was amazing. Second box ordered on same day hasn't been delivered”

Helpful Report

Posted 1 year ago

Hi Lianne 👋 Thank you so much for taking the time to leave us your review! We are so sorry to hear one of your orders has taken longer to arrive, Sometimes unforeseen circumstances can arise during the shipping process, leading to unexpected delays. We strive to provide accurate estimates, but unfortunately, there are occasions when factors beyond our control can impact the delivery timeline. We want to thank you for supporting us and If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - TreatBox 💗

Posted 1 year ago

“The box and goodies were lovely but very disappointed with the writing in the card, the recipient actually thought my children had written it...”

Helpful Report

Posted 1 year ago

Hey 👋 We're thrilled to hear that you found the box and goodies lovely! 🎁 However, we're genuinely sorry to hear about the disappointment you experienced with the writing in the card. 🙁 We understand that everyone's handwriting can be quite different, and sometimes, it might not meet expectations. Please know that your feedback is incredibly important to us, and we're here to make things right. If there's anything we can do to assist you further or if you have any specific requests for future orders, please don't hesitate to reach out to us. We're dedicated to providing amazing customer service, and we want your gifting experience to be perfect every time. Thank you for choosing us for your special occasions, and we look forward to the opportunity to serve you better in the future. TreatBox 💗

Posted 1 year ago

“Lovely boxes bought for my team to say thank you for being amazing. Quick delivery and super presentation. Sadly in both boxes the biscuits were broken. I would say the packaging is not suitable for sending fragile biscuits.”

Helpful Report

Posted 1 year ago

Hey 👋 Thank you so much for taking the time to leave us your review! Oh No! We sincerely apologise for the condition in which the biscuit arrived. We take immense pride in ensuring that every item is packaged with the utmost care and security to guarantee its safe delivery to our valued customers. However, we understand that issues can happen. Please know that such incidents are extremely rare and not reflective of our usual level of service. Your feedback is invaluable to us. It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 1 year ago

“I ordered this last wednesday as a pick me up for my sister in jacksonville florida. Shes in hosp with stage 4 cancer and pallative care. Not received parcel yet😪”

Helpful Report

Posted 1 year ago

Hi Louise, We are truly sorry to hear about the delay in receiving your order, especially given the circumstances. Our aim is to bring joy and comfort during difficult times, and we deeply regret any inconvenience caused. Please accept our sincerest apologies. We understand the importance of your gift and the need for it to reach your sister promptly. To address this issue, please reach out to our customer service team at your earliest convenience. They are here to assist you and will do everything possible to ensure a smoother experience from this point on. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - TreatBox 💗

Posted 1 year ago

“Love the idea and excitement behind surprising a loved one! Just not 100% impressed on the execution, as the cookie in the package arrived broken. Get better packaging!”

Helpful Report

Posted 1 year ago

Hi Ali 👋 Thank you for sharing your feedback with us! We're thrilled to hear that you appreciate the idea and excitement of surprising a loved one. However, we're sorry to hear that the cookie arrived broken. 🍪 We take your comments seriously, and we'll definitely work on improving our packaging to ensure that every gift arrives in perfect condition. Your input is invaluable, and we're committed to making your gifting experience even better next time! 🎁😊 Thank you - TreatBox 💗

Posted 1 year ago

“Nice product from what the recipient says. Poor delivery procedure, confusing and contradictory. Refuses to give accurate dispatch date, condescending customer service. Not worth the hassle.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - Treatbox 💗

Posted 1 year ago

“This is a lovely concept. Not sure I'll order again or recommend to a friend because one of the items arrived broken. If mailing items in a box the products need to arrive in one piece. This is your USP.”

Helpful Report

Posted 1 year ago

Hey 👋 Thank you for your review. I am so very sorry to hear this! Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. I can assure you that nothing leaves us damaged, and we follow a strict process and never want our customers to receive damaged items.   As you can imagine, when these are in the hands of the delivery service, we have to hope that they also treat the products with care. I completely understand your frustration and cannot apologise enough for the experience you have had. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - TreatBox 💗

Posted 1 year ago

“Wrapping paper arrived, the cardboard tube was open and some of the paper was torn. As it worked out at 20 pence per sheet, I can’t really complain.”

Helpful Report

Posted 1 year ago

Hi Janet, Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - TreatBox 💗

Posted 1 year ago

TreatBox is rated 4.8 based on 4,275 reviews