TreatBox Reviews

Name: TreatBox
Address: 1 Maunsell Road,, 1 Maunsell Road,, East Sussex
Rating: 4.81

4.8 Rating 4,275 Reviews

95 %

of reviewers recommend TreatBox

4.8

Based on 4,275 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About TreatBox:

A thoughtful gift for every moment.
Whatever the occasion, whatever the moment, we've got beautifully boxed treats, handpicked products, and seasonal delights that can be personalised and packaged to treat someone you love - or something just for you!

Visit Website

Phone:

01424552410

Email:

hello@treatboxuk.com

Location:

1 Maunsell Road,,
1 Maunsell Road,
East Sussex
TN38 9NL

Write Your review

Tell us how TreatBox made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

TreatBox 5 star review on 12th March 2025

518

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality of products wasn't wasn't best. The cookie had expired by a day and tasted weird. Not a very big fan of the bath melts either”

Helpful Report

Posted 1 year ago

Hello Urva, Thank you for taking the time to leave us a review. This is so very sad to read and we are extremely sorry that this is the outcome of your experience with us. We regularly date check all of our edible stock and take this very seriously. If on the rare occasion this gets missed we strongly advise contacting us where we will rectify any issues. We are always here to help and we only want the best for our customers. Please accept our deepest apologises and If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - Treatbox 💗

Posted 1 year ago

“I purchased two boxes as gifts, one standard and one super-sized. The standard box was fine - nothing exceptional but an okay range of little gifts. However, the super-sized box was a huge let down. The gifts were almost identical to the standard box, and those that were different (a mug and a bracelet) could definitely not be described as 'luxury' items. When I contacted TreatBox to advise them of my disappointment the excuse give was that ;not all gifts are to everyone's taste' and that it cost more to send these items. I accept that a mug would be a heavier gift, but perhaps they could consider adding luxury beauty treats instead that would not add to the weight (even if we accept that delivery is charged on top anyway). Overall would probably not buy again, the standard box was alright but super-sized was a super disappointment and massively overpriced - for the money spent I could have bought some full size products to send. Disappointing product, and disappointing customer service. :(”

Helpful Report

Posted 1 year ago

Hello Nicola, Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry to hear that you were not completely satisfied with the quality and price of our products. We value your feedback and understand that everyone has their own taste and opinion. We are truly sorry that you feel let down. We take great pride in the quality of our products, and it is disappointing to hear that they did not meet your expectations. However, we want to assure you that we have never had a complaint about these products before, but we understand that it may not be to everyone's taste. We also want to clarify that the mugs, candles, and different bracelets within these products cost significantly more than our standard sized items, and even down to the weight of the order, it can cost more for delivery. We do our best to keep our prices competitive, but unfortunately, there are times when we have to charge more due to the nature of the product. We strive to ensure that our prices are fair and competitive in the market. We believe that our prices reflect the value and quality of our products, and we stand behind our prices. We would like to apologise for any inconvenience caused. If you have any further concerns or questions, please do not hesitate to reach out to us. Thank you so much - Treatbox 💗

Posted 1 year ago

“My daughter still hasn't received the parcel and the moment has passed as she was going to a funeral I think the problem is Royal Mail not your company”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. I have looked into this for you and can see that delivery was attempted the next day from dispatch day, but unfortunately no one was home to receive this. The special delivery is a signed for service as mentioned on the product listing. Your order is now available for redelivery or collection using the tracking link in your email. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - Treatbox 💗

Posted 1 year ago

“The stuff was first class but I paid £8 special delivery and it never came til the Wednesday even though it was ordered Monday 4pm and postage not refunded.”

Helpful Report

Posted 2 years ago

Hi Paul, Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. I have looked into this and can confirm as you ordered after our 3PM cut off, your order was processed the next working day which was the Tuesday, meaning it was delivered successfully the next day on Wednesday. Please do check out our delivery information on the website :) If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - Treatbox 💗

Posted 2 years ago

“I thought the treat would fit through a letterbox so if you were sending it to someone as a gift and they were not at home it would be delivered through their letterbox. I have just received notification that my gift to a friend has been left with a neighbour. My friend has only just moved so I hope it was left with a trustworthy neighbour”

Helpful Report

Posted 2 years ago

Hi There, Thank you for taking the time to leave us your review. I am so sorry to hear you are unhappy and i will certainly help shed some like on your situation. Our TreatBox's are made to go through the letterbox, though this will all depend on the size of the recipient's letterbox and the postie delivering the Treatbox. It will also depend on your order and if you have added our larger add on's like Mugs or Candles as these will make the order not letterbox friendly. Please do let us know that the order is received successfully! If you have any queries in future please do email us at hello@treatboxuk.com where we are more than happy to assist :) Thank you- Treatbox x

Posted 2 years ago

“Had bought some gifts previously which were well received & believed the advent calendar would be of the same quality & standard ,so bought it for myself. So disappointed over the first few days and unwrapped the rest hoping there would be a fair balance. Honestly , some of it is absolute rubbish ,won’t spoil the ‘surprise’ for anyone & appreciate we all have different tastes but I won’t be buying from here again. Best thing about it was the wrapping.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - Treatbox x

Posted 2 years ago

“I was so excited when my Black Friday offer arrived unfortunately I feel I might not had the best bag. As I had a friend who had better items and have read a review who also had great items, as I had two pack of seed. But I guess unfortunately that was just the luck of the draw really. I would like to buy again from treatbox but I will maybe stick to choosing my items myself next time.”

Helpful Report

Posted 2 years ago

“I ordered two items over a week ago for colleagues. One arrived and one is still yet to arrive. The one that did arrive was beautiful and the recipient loved all the contents, however, it is disappointing that we are still waiting for the other to arrive. It has made me question if I will be using this service again.”

Helpful Report

Posted 2 years ago

Hello, We are so sorry to hear of the issue you are having with Royal mail delivery. This is certainly not what we want for our customers. As you can imagine, once we have fulfilled your order and handed it over to Royal Mail, there can be unexpected delays with them, they will list anything on their website so please always check there. I can see that your order was processed and dispatched to Royal Mail sufficiently. we can most certainly help chase this for you and would have hoped you could have communicated this to us before a review so that we can do so. We want nothing more than for our customers to be happy and have the best experience. An incorrect delivery address can cause delays, so if you could kindly email us at hello@treatboxuk.com we can most certainly help further. Thank you so much - TreatBox

Posted 2 years ago

“Hate writing this but I did try and contact Treat Box sbout my issue and they weren't helpful. My friend did say the box was beautiful when I sent it too her but when you place your order it says 10% off first order , but doesn't give instructions how to claim or what till do. There is no place on order form or payment checkout for discount It's very misleading and the staff member I messaged really didn't seem to care . She advised me it was too late and didn't seem to care how they could fix the problem for other customers. The parcel arrived over a week late even though it was marked on it when it should arrive . The staff didn't seem to be interested in any customer service .”

Helpful Report

Posted 2 years ago

Hi Olivia, we are really sorry you had so much trouble with our discount codes, we are looking into making it even clearer, there have been some technical issues with the button and we are really sorry if that was the case for you. We really do care about every one of our customers and hate that it has come across the opposite to that, please do email us one more time and we would love to fix this? We are happy to hear the box was well received, thank you, Zoe

Posted 2 years ago

TreatBox is rated 4.8 based on 4,275 reviews