Trade Van Accessories Reviews

Name: Trade Van Accessories
Address: Unit 2 Fulwood View, Brookside Way, Huthwaite, Nottinghamshire
Rating: 4.42

4.4 Rating 557 Reviews

84 %

of reviewers recommend Trade Van Accessories

Company Reviews

Metrics

4.4

Based on 557 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website was easy to navigate, found what I was looking for and specific to my vehicle. Payment method was quick and easy, with communications of purchase and delivery updates through email, so I was kept well informed. Delivery was as agreed and the packed arrived in good condition and well protected for transit. The item itself is really good quality, though not yet fitted, it looks very easy to do as the flat surfaces are large enough to just tiger seal the item on. I’m looking forward to fitting and will update. Thanks Michael”

Helpful Report

Posted 1 year ago

Thank you so much for your kind words, Michael! We are thrilled to hear that our website was easy to navigate and that you found what you were looking for specific to your vehicle. We are glad that you were kept informed of your purchase and delivery updates through email. We are happy to hear that the item arrived in good condition and well protected for transit, and that it looks of good quality. We look forward to hearing about your experience of fitting the product! Thank you for your 5 star rating, we truly appreciate it.

Posted 1 year ago

“Got roof rack for Renault kangoo very sturdy well made would recommend”

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Posted 1 year ago

Thank you so much, Phillip, for your 5 star rating of Trade Van Accessories. We are thrilled to hear that you love the product - we certainly appreciate your kind words! Kind regards TVA

Posted 1 year ago

“Brilliant service and very good price”

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Posted 1 year ago

Thank you so much for the 5 star rating, Dean! We really appreciate your kind words and are so pleased to hear you had a great experience with our Trade Van Accessories. We always strive to provide our customers with excellent service and competitive prices. Thanks again!

Posted 1 year ago

“Small blip to start off with an incorrect part being sent. Very quickly rectified following a phone call to Tracey . Excellent service 👍”

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Posted 1 year ago

Thanks for the positive four-star rating, Elliot! We are glad that Tracey was able to quickly address the initial issue of the incorrect part being sent and provide great customer service. We appreciate your feedback!

Posted 1 year ago

“Excellent service.”

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Posted 1 year ago

Thank you very much for your 5 star rating Samuel! We appreciate it! At Trade Van Accessories, we strive to provide excellent service - so it's great to hear that you had such a positive experience.

Posted 1 year ago

“Good products and fast delivery but fitting instructions were incorrect. No real problem though”

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Posted 1 year ago

Thank you for your 5 star rating, Martin! We're glad to hear that you were happy with our products and fast delivery. We apologize for the incorrect fitting instructions, but we're glad to know it wasn't too much of a problem. We really appreciate your feedback!

Posted 1 year ago

“The side steps I purchased from my l200 pickup were quickly delivered. All instructions and fittings supplied. The help desk was very helpful in confirming that the type I was looking for would fit my vehicle. Only negative was to the finish left at the points the plastic plates and back Kick plate have been riveted to the tube. I have had to clear away some sharp swarf that has been left over when the holes have been drilled, could have easily cut my hand when cleaning if I hadn’t noticed. This was easily sorted though and I am otherwise extremely happy with my purchase.”

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Posted 1 year ago

Thank you Kevin for your 4 star rating of Trade Van Accessories! We're so glad you were pleased with the side steps you purchased for your l200 pickup. We appreciate your feedback on the quality of finish of the rivets and are sorry it wasn't to your expectations. Thank you for bringing this to our attention and we are glad it was sorted quickly. We value your trust and continued support.

Posted 1 year ago

“Mainly good experience (and I would use again) but not straightforward. I ordered roof bars for the Ssangyong Musso for delivery before 10am. Unfortunately they were not delivered until after 3pm. They did refund additional shipping charge. The bars were too short but again this was resolved 2 days later with deluvery of a longer set of bars at no charge to me. The new bars are a perfect fit and look good. Only gripe with the bars is that you cannot slide the ladder supports in and out without removing the rack and foot pack. The old Thule bars that I had allowed the supports to be inserted in Wongbar by lifting a lever on the side. Apart from that they look good and do the job.”

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Posted 1 year ago

Thank you for your 4 star rating of Trade Van Accessories, Ray. We appreciate that your overall experience was mainly good, and we are glad that we could resolve any issues that you experienced! We are glad that the new bars fit perfectly and look good. We apologize for the inconvenience of the courier delaying your order and the issue with the sizing. We value your feedback and we look forward to supporting you again in the future!

Posted 1 year ago

“It great product right price and good delivery would recommend it for future purchases”

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Posted 1 year ago

Thank you so much, Paul, for giving us a 5 star rating on Trade Van Accessories! We are delighted to hear that you are happy with the great product, right price, and good delivery – that you'd go so far as to recommend it for future purchases. Thank you again – we really appreciate it!

Posted 1 year ago

“Happy with my products , easy to fit as well.”

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Posted 1 year ago

Thank you so much Mike for your kind words! I'm glad you were happy with our products and that they were easy to fit as well. Your 5 star rating is very much appreciated!

Posted 1 year ago

“Perfect 👍”

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Posted 1 year ago

Thank you Ross for the 5 star rating! We are pleased to have met your needs and appreciate your positive feedback. Perfect 👍

Posted 1 year ago

“Very good service Value for money Definitely recommended to family and friends”

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Posted 1 year ago

Thank you for your fantastic review and 5 star rating of Trade Van Accessories. We are delighted to hear that you had very good service, got great value for money, and plan to recommend us to your family and friends. We appreciate your support!

Posted 1 year ago

“Very efficient service”

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Posted 1 year ago

Thank you for your 4 star rating for Trade Van Accessories, Simon! We are glad to hear that you had a very efficient service experience.

Posted 1 year ago

“not fitted it yet but looks good quality”

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Posted 1 year ago

Hey Patrick, Thank you so much for your enthusiastic 5-star rating of Trade Van Accessories! We are thrilled that you are satisfied with your purchase. We're glad to hear you love the quality of the item, even though you haven't fitted it yet! Thank you for your kind words and for being a valued customer.

Posted 1 year ago

“Been waiting 3 weeks for my delivery, when it arrived there were parts missing from the order. Still haven't received what I have ordered 2 weeks after complaining”

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Posted 1 year ago

Thank you for taking the time to leave a review We understand how frustrating it is not to receive an order, or if it arrives late. The couriers do not tend to deliver items unless there is someone home to accept the goods due to the value of the order. SO this could be the reason behind the delay. But to ensure that we make things right for you, could you please contact our customer service team. We would like to investigate the issue thoroughly and take appropriate action to rectify it. Please either call our sales team or email us. Your satisfaction is our top priority. Kind regards, TVA

Posted 7 months ago

“I ordered some wind deflectors for my Renault Traffic and they came with no instructions. I emailed TVA and they came straight back with some photos and instructions on how to fit them, which I followed and they are now firmly in place on my van. I would have given five stars, but had to take one off , just due to the fact that there should be instructions included in the box with the wind deflectors.”

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Posted 1 year ago

Thank you for your 4-star rating of Trade Van Accessories, Sally! We appreciate your feedback and we are always happy to help with any fitting questions.

Posted 1 year ago

“Good quality but poor assembly instructions and one bar had to be cut to fit”

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Posted 1 year ago

“Very good service”

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Posted 1 year ago

Thank you so much for your 5 star rating of Trade Van Accessories, William!

Posted 1 year ago

“Very helpful over the phone regards purchase. Very speedy delivery. Item is what is says on the tin...lol”

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Posted 1 year ago

Thank you so much Paul, for the five-star rating! We really appreciate it. We're glad to hear that you found our phone service to be helpful in regards to your purchase, and that you received your item quickly! We're glad that it was exactly what you expected. Thanks again for your review!

Posted 1 year ago

“I tried everywhere to got roof bars for my hyundai bayon and you came up with the perfect answer to my problem thank you very much for a great service”

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Posted 1 year ago

Thank you so much, David, for your 5 star rating! We're thrilled to hear that we were able to provide you with the perfect roof bars for your Hyundai Bayon. It's great to hear that our customer service was able to give you the perfect solution to your problem. We really appreciate your kind words!

Posted 1 year ago

Trade Van Accessories is rated 4.4 based on 557 reviews