ToolStore UK Reviews

Name: ToolStore UK
Address: 62 Darlington Street East, Wigan, Lancashire
Rating: 4.89

4.9 Rating 2,515 Reviews

97 %

of reviewers recommend ToolStore UK

4.9

Based on 2,515 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03330043777

Email:

customerservices@tsukwholesale.co.uk

Location:

62 Darlington Street East,
Wigan
Lancashire
WN1 3AT

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ToolStore UK 1 star review on 16th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Price was cheapest I could find and delivery was quick and hassle free”

Helpful Report

Posted 4 days ago

Dear Paul Thank you for your great 4-star review! We’re pleased to hear that you found our prices competitive and that your delivery was quick and hassle-free. Your feedback means a lot to us and motivates our team to continue providing excellent service. We hope to see you again in the future! Best wishes, The ToolStore UK Team

Posted 3 days ago

“Delivery good great price and would definitely recommend.Will be shopping here again .👍”

Helpful Report

Posted 2 weeks ago

Dear Kenneth, Thank you for your great 4-star review! We're pleased to know that you had a positive experience with our delivery and pricing. Your recommendation means so much to us. We can't wait to welcome you back for your next shopping adventure! Best wishes, The ToolStore UK Team

Posted 1 week ago

“The complete order received the day after ordering, excellent service, however very dissapointing that having purchased the Makita sanding pad only the only delta sanding paper stocked for it is the 60 grit. Surely stocking and selling the sanding pad and not a selection of sanding paper of the different grits makes no sense. Come on Toolstore, the excellent service needs to be backed by stocked items.”

Helpful Report

Posted 3 weeks ago

Dear Graham, Thank you for your thoughtful 4-star review! We're pleased to hear that your order arrived promptly and that you found our service to be excellent. We appreciate your feedback regarding the availability of sanding paper grits for the Makita sanding pad. We have 6 Delta varieties in the Red l/life sanding paper set up and had stock previously, however at your time of purchase we are out of stock in the other lines. When goods are out of stock on our website they are not then searchable to customers. Your suggestions are valuable to us, and our purchasing team does work hard to keep our stock replenished for our customers as much as possible. We are sorry that we missed the mark on this occasion for you. We aim to provide the best experience for our customers, and your insights help us achieve that. Best wishes, The ToolStore UK Team

Posted 3 weeks ago

“Item came quickly but unfortunately was not quite what we wanted. We hoped for a box with separators not a shaped inside.”

Helpful Report

Posted 2 months ago

Dear Pamela The item you purchased actually has a removeable hard inlay in the bottom This can be removed by popping a flat screwdriver into the line that runs around the inside of the case. This will pop out the inlay leaving an empty box. We have an image of this on our website or your reference. We hope this helps. If you need any further assistance, please contact us at: customerservices@toolstoreuk.co.uk

Posted 2 months ago

“Speedy service abd they use DPD who are the best local couriers. Only slight gripe was that the impact driver was lirerally 'body only' in a polythene bag but I accept it is as described. I had hoped for better packaging since it is a gift”

Helpful Report

Posted 3 months ago

Dear Customer, Thank you for your feedback! We're pleased to hear that you appreciated our speedy service and that DPD met your delivery expectations. We apologize for the packaging of the impact driver and understand how important presentation is, especially for a gift. We do try to be as transparent as possible on our website with the product descriptions so that customers know exactly what they will be receiving. Your comments are valuable to us, and we'll take them into consideration for the future. We hope to serve you again at ToolStore UK!

Posted 2 months ago

“Good competative price and swift delivery, overall a good service.”

Helpful Report

Posted 3 months ago

Dear Mark, Thank you for your positive review! We're glad to hear that you found our prices competitive and enjoyed the swift delivery. Your satisfaction is important to us, and we appreciate your feedback. We look forward to serving you again at ToolStore UK!

Posted 3 months ago

“I ordered two items from their website (which worked well) and the goods arrived the next day. I haven't used my items as yet so I can't say how their returns policy works, but next day delivery is good enough for me.”

Helpful Report

Posted 3 months ago

Dear Ian, Thank you for your great review! We're delighted to hear that you found our website easy to use and that your items arrived promptly. We strive to provide a seamless experience from ordering to delivery. We hope you enjoy your purchases when you get the chance to use them, and we look forward to welcoming you back to ToolStore UK soon!

Posted 3 months ago

“Good comms, quick delivery, product seems fine, yet to put it to the test.”

Helpful Report

Posted 3 months ago

Dear Steven, Thank you for your review! We're glad to hear that you found our communication good and the delivery quick. It's always great to know that our products meet expectations. We hope the product performs wonderfully for you when you put it to the test. If you have any questions or feedback, feel free to reach out. We look forward to serving you again!

Posted 3 months ago

“Product exactly as described, very efficient service and communication and super-fast delivery.”

Helpful Report

Posted 4 months ago

Dear Robert, Thank you for your wonderful review! We’re thrilled to hear that the product matched your expectations and that our service and delivery speed impressed you. Your kind words motivate us to keep delivering top-notch service. We can’t wait to assist you again soon!

Posted 3 months ago

“Very competitive price and quick service. Any complaint is with the courier DPD who asked for a safe place to deliver, which was given, but on delivery they took it away as they stated I wasn’t at home, but I was. Feel they couldn’t locate my address (a farm). Will use Toolstore again.”

Helpful Report

Posted 4 months ago

Dear Graham, Thank you for your thoughtful review! We're glad to hear that you found our prices competitive and our service quick. We apologize for the inconvenience caused by the courier and appreciate your understanding regarding the delivery issues. Your willingness to use ToolStore again means a lot to us, and we look forward to serving you in the future!

Posted 3 months ago

“First time used them,simple to order and delivery was prompt and on time ..👍👍 up to them.”

Helpful Report

Posted 4 months ago

Dear Alan, Thank you for your wonderful review! We're delighted to hear that your first experience with us was smooth and that you found our ordering process simple and delivery prompt. Your positive feedback motivates us to keep providing excellent service. We look forward to serving you again soon!

Posted 3 months ago

“Excellent service and speed of delivery , very helpful staff members , had problems with initial purchase probaly user error, they were very quick to take back the item , ordered another on their advice and delivery was virtually the next day and so far so good.”

Helpful Report

Posted 4 months ago

Dear Brett, Thank you for your fantastic 4-star review! We’re glad to hear that you experienced excellent service and speedy delivery. It's great to know that our team was able to assist you with the initial issue and that the replacement was delivered quickly. Your feedback is highly appreciated, and we look forward to serving you again at ToolStore UK!

Posted 4 months ago

“Straight forward on line order and deliver for Einhell Grout/Patio Cleaner. I can report a missing spike from the contents of the box (which holds the shaft when changing wheels). Otherwise OK.”

Helpful Report

Posted 5 months ago

Dear Michael, Thank you for your 4-star review! We're happy to hear that you found our ordering process straightforward and that the delivery met your expectations. We apologize for the inconvenience with the missing spike in your order. Please email our customer services department if you need any further assistance with this and we will certainly look into it for you - customerservices@toolstoreuk.co.uk

Posted 4 months ago

“Box was open I expected it closed and sealed But other than that I think I got everything 🥹”

Helpful Report

Posted 6 months ago

Dear Sean, Thank you for taking the time to leave this review, we do read all comments and we try to take any feedback on board where possible. We are sorry that the parcel was open slightly on arrival, but we are pleased to hear that all contents were there as expected. We will review this internally here to see if we can make any improvements regarding this particular product. We use DPD as our courier partner and the majority of our parcels arrive in pristine condition with no issues, so we are confident that this is an isolated incident. Thank you again for taking the time to leave us a review, and we hope that you enjoy using your new grass trimmer.

Posted 5 months ago

“Hi I used my whacker plate the first time yesterday and a small piece of the exhaust fell off could someone get back to me plz”

Helpful Report

Posted 6 months ago

Dear Customer, Our customer services team have contacted you via email to assist with this enquiry. Thank you for taking the time to leave your review.

Posted 6 months ago

“Good all round. Price, ease of ordering, delivered on time. Will be using this company again. Only niggle was the fact that my order which was a branded product wasn't in the brand's box, it was in a clear plastic bag, silly niggle since the tool performed as expected, but I just wonder why isn't wasn't in its own box? Hence the four stars.”

Helpful Report

Posted 8 months ago

Dear Hugh We are glad to hear that you are pleased with your purchase. We are a wholesaler as well as a retailer and as such, we buy large kits and split them down into multiple options for our customers to ensure they get the very best prices and options for those wishing to buy body only machines rather than full kits. This means that some items do not come with branded packaging and this is detailed on our product pages prior to purchase. We can assure that all our items are directly sourced from the manufacturers and come with full manufactures warranty. We look forward to assisting you again in the future.

Posted 7 months ago

“Item very good does what it's said it does”

Helpful Report

Posted 8 months ago

Dear Derek Thank you for leaving us a review. We hope to get the opportunity to supply to you again in the future.

Posted 8 months ago

“Product arrived as described and in good time straight forward uncomplicated business what more could you want.”

Helpful Report

Posted 8 months ago

Dear Michael Thank you for leaving us a great review! It is great to read that you are happy with your purchase and the service you received. We hope to get the opportunity to assist you again.

Posted 8 months ago

“All worked fine and delivers promptly”

Helpful Report

Posted 8 months ago

Dear Customer Thank you for leaving us a great 4 star review. We strive to provide a fast and efficient service for all our valued customers and we are very pleased that this was your experience and that your goods were received quickly at a great price. Thank you for choosing us for your purchase.

Posted 8 months ago

“STIHL mower arrived perfectly but took a week from order despite paying extra £13 for highlands 2 day delivery ! Started on first pull so hope will be a good investment”

Helpful Report

Posted 8 months ago

Dear Christopher We are pleased to read that your experience of our service and the delivery were such a positive one and thank you for choosing us for your purchase. We hope to get the opportunity to assist you again in the future.

Posted 8 months ago

ToolStore UK is rated 4.9 based on 2,515 reviews