ToolStore UK Reviews

Name: ToolStore UK
Address: 62 Darlington Street East, Wigan, Lancashire
Rating: 4.89

4.9 Rating 2,515 Reviews

97 %

of reviewers recommend ToolStore UK

4.9

Based on 2,515 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03330043777

Email:

customerservices@tsukwholesale.co.uk

Location:

62 Darlington Street East,
Wigan
Lancashire
WN1 3AT

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ToolStore UK 1 star review on 16th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not used the product yet but it appears to be sound and in its original box. The DPD driver who delivered the product was a cretinous moron. Despite being left instructions to leave product on a small porch at my front door He dumped the product, a box weighing 17.5 kgs on a 77 yr old neighbour who has suffered two heart attacks in the past year. He had no authority to leave this delivery with a neighbour. The product as far as I can tell is fine the delivery was not.”

Helpful Report

Posted 1 month ago

Dear Brendan, Thank you for taking the time to leave a review. We truly appreciate your feedback and make an effort to consider all comments to improve our service. Regarding your experience with DPD's delivery service, they offer a variety of delivery options for customers. For instance, you can choose to have your parcel delivered to a pickup shop, left with a neighbour, or placed in a safe location if you are not going to be home. These options can be authorised through your tracking email or the DPD app. The option to leave the parcel with a neighbour is a standard feature provided by most couriers if the recipient is unavailable. While the neighbour isn't required to accept the parcel, DPD is permitted to attempt delivery to them when the recipient is not at home, as stated in our terms and conditions. Thank you again for sharing your experience. We appreciate you have stated there are no issues with the product, but should you need any further assistance from us, please don’t hesitate to reach out.

Posted 1 month ago

“Positive: - Superfast next day free delivery on my order. - Safe packaging. - Official Makita dealer. Negative: - One of 4 items - 18V battery arrived functional but damaged body. Two defects probably caused by dropping the item. Also multiple scratches. Could not been damaged during shipping because package had plenty of wraps. - The ToolStore UK site does not tell you when it logs you out. I started browsing the site being logged in. By the time I paid for my order I was loggged out, therefore no history of my order in the account, moreover, no invoice available to extend Makita 3yrs warranty. - Beware of the prices. For some items you may get a very good deal, other items price is way higher than market average.”

Helpful Report

Posted 3 months ago

Dear Vit, Thank you for taking the time to share your experience with us. We're delighted to hear that you appreciated our superfast next-day delivery and safe packaging, as well as being an official Makita dealer. We genuinely regret to learn about the condition of the battery upon arrival. It’s always our priority to ensure that products reach you in perfect condition, and we appreciate your feedback regarding the packaging. Our customer services department are always on hand to assist you with any issues but we cannot find any calls or emails from you relating to this order. We would kindly request that you contact us on customerservices@toolstoreuk.co.uk so that we can look into this further for you. Thank you again for your feedback - we look forward to hearing from you so that we can assist you further.

Posted 3 months ago

“Prompt service, but disappointing to find the Makita set cheaper elsewhere.”

Helpful Report

Posted 6 months ago

Dear Carol, Thank you for taking the time to leave this review, we do read all comments and we try to take any feedback on board where possible. All of our pricing is available on our website for a customer to view before placing an order with us. We do try to be as transparent as possible to allow customers to make an informed decision before they choose to make a purchase, so we are sorry if you managed to find this item cheaper elsewhere after you had already receive the goods. Online pricing is very competitive, and we do continuously monitor our prices to ensure that we are offering the best value for customers, however occasionally other suppliers may have deals on etc. in the same way that we also offer different deals on our website. The online marketplace moves very quickly, so customers are always welcome to shop around. Thank you again for taking the time to leave us a review of our service.

Posted 6 months ago

“It’s okay. Very convenient, good run time on a 4ah battery. However the build quality seems below what I would expect from dewalt especially as not that cheap. The hinge is plastic and wobbles, why not make of metal. The design means it is not very balanced in weight unlike petrol variants with motor behind hand. The result is it is very hard on the shoulders and arms, and I am no weakling. I was also expecting that you could run in a short mode but no option for that.”

Helpful Report

Posted 8 months ago

Dear Bryan, Thank you so much for taking the time to leave this review. We believe this review should have been listed under 'product reviews' rather than service reviews, as service reviews are usually meant for rating your overall experience with us when placing your order. We hope that the service you received from us was excellent, and we would like to thank you for placing your order with us. We look forward to hearing from you again in the near future.

Posted 7 months ago

“I went I bought 4or5 items I exchanged the usual why has a routine vist to a hardware store have to be commented on? People do have other more important things to do”

Helpful Report

Posted 10 months ago

Dear George, Thank you for taking the time to leave this review, we do read all comments and we try to take any feedback board where possible. You placed an order with us earlier this month for a belt sander and some sanding belts, and we shipped the order via DPD, so we are not sure if you have reviewed the wrong company here perhaps as you didn't visit us in store, the order was placed via our website. In any case George, thank you for shopping with us. We hope that you are happy with your items, and we look forward to assisting you again in the near future!

Posted 10 months ago

“Service and support from Toolstore very good, DPD a disaster.”

Helpful Report

Posted 10 months ago

Dear Brendan Thank you for leaving us a 5 star review. We are sorry to hear that there was an issue with your delivery on your purchase. Our customer services team are always happy to assist where required, now or with any future purchase. They can be contacted on the details below. We hope to get the opportunity to assist you again in the future. Email: customerservices@toolstoreuk.co.uk

Posted 9 months ago

“Bought a dewalt nail gun a few days ago and went to recently use but had noticed that two screws are missing from the back. This didn't affect the operation of the tool but just didn't expect this.”

Helpful Report

Posted 1 year ago

Dear Ashley, Thank you for taking the time to leave this review, we do read all comments and we take any feedback on board where possible. Our customer services team emailed you on the 12th February but we haven't heard back from you unfortunately, so hopefully this issue is now resolved. If you do need any further support from us, please reply to the email or contact us on 03330 043 777. Thank you for choosing ToolStoreUK.

Posted 1 year ago

“Organised company although issue with vacuum hose advertised as 2m long when in fact is 1m long and stretches to only 1.3m. Sent pics showing and await response”

Helpful Report

Posted 1 year ago

Dear Terry, Thank you for taking the time to leave this review, we do read all comments and we try to take any feedback on board where we can. I understand that our customer services department are dealing with your issue which was a manufacturing defect, so the matter will be resolved once the new hose arrives. It is always our intention to deal with issues promptly for our valued customers, so thank you for your understanding and patience while we are resolving this issue for you. Thank you again for choosing ToolStoreUK.

Posted 1 year ago

“Take to long to deliver items”

Helpful Report

Posted 1 year ago

Dear Wayne, Thank you for taking the time to leave your feedback, we do read all comments and we try to take any feedback on board where possible. Our delivery terms are clearly listed on our website here - https://www.toolstoreuk.co.uk/information/86-delivery-info - and we do advise customers that any orders placed outside of our business hours would be processed on the next working day, and delivered the following day. As your order was placed on Friday evening after we had closed, it was processed on Monday when we re-opened and delivered on Tuesday which is what we would expect, as per our delivery terms. Thank you again for taking the time to leave this review, we hope to hear from you again in the future.

Posted 1 year ago

“Description not clear enough, resulted in buying the wrong lawn mower. Wanted wireless electric. Now the wire got trapped under the lawn more and broke. Giving extra two stars for quick email responses.”

Helpful Report

Posted 1 year ago

Dear Maria, Thank you for taking the time to leave this review, we do read all comments and we try to take any feedback on board where we can. Regarding the item you purchased from us, our website does clearly explain that this is a 240v machine meaning it is powered by being plugged into the mains electric, and therefore is not 'wireless'. It sounds like you were looking for a battery powered machine and these would not be classed as electric as they are powered by batteries. These are 2 different things, unfortunately. I hope this helps to clarify this for you. Had you realised that you had ordered the wrong item, we do accept returns within 30 days providing that the item is unused and in the original packaging, but unfortunately you have confirmed that this item has been used. Thank you for your purchase.

Posted 1 year ago

“Item arived incomplete in a patched up box. Obviously some of the contents were missing. On phoning the assistant said she would investigate what was missing and phone straight back. There was no contact until I 'phonrd again the next day. She then suggested I download the paperwork and print it out for myself I pointed out that I had bought and paid for a new hedge trimmer, not a reject or incomplete item. She then said she would source the original documentetion and send this to me by post This has now been done but it took a week. Not very satisfactory.”

Helpful Report

Posted 1 year ago

Dear Mr McDermott, Thank you for taking the time to leave this review, and we are sorry that you were not 100% satisfied with the service you received. This is not what we expect here at ToolStoreUK, so we will certainly look into your comments internally and also with our courier service. We tried to resolve the matter as quickly as we could for you during our office hours. We are glad to hear that this matter is now resolved, and thank you again for choosing ToolStoreUK. We hope that this unfortunate experience will not deter you from ordering from us in the future.

Posted 1 year ago

“After spending £188 not happy to have to pay for return of drill box which I ordered by mistake for drill I bought from you I wish someone had told me that the drill would not fit in the box”

Helpful Report

Posted 1 year ago

Dear Kenneth, Thank you for taking the time to leave this 3 star review. Our returns policy is listed on our website and we are very transparent about the fact that returns costs are to be covered by the customer. Orders that are placed on our website are processed automatically which means that our sales team have no input in processing them. However, we do have a direct contact number for the sales team as well as a 'contact us' section on the website whereby customers can ask questions, check availability and compatibility etc. before placing any orders with us. Our team would have been more than happy to confirm if the drill would fit in the box had you called us, but unfortunately there were no calls from your number. Thank you again for choosing ToolStoreUK for your recent purchase.

Posted 1 year ago

“Quick delivery and product as expected, although the product did leak in the packaging. See photos”

Helpful Report

Posted 1 year ago

Dear Gemma, Thank you for taking the time to leave this review, we do read all comments and try to take any feedback on board where we can. We are sorry to hear that the item did not arrive in pristine condition as we would expect. Our team works very hard to ensure that all products are carefully packaged for transportation, and we do get lots of great feedback from our customers about our packaging, so it is unfortunate that this was your experience on this occasion. Our customer services team have emailed you this afternoon with a resolution to this issue, and if you need to discuss this further, please reply to the email we have sent you. We hope this resolves this for you Gemma. Thank you again for taking the time to leave us your comments, we really appreciate it.

Posted 1 year ago

“I would like to return my Makita speaker as the quality of the sound was not what I was expecting....so saddened about this as this was purchased for a party.”

Helpful Report

Posted 1 year ago

Dear Niah, Thank you for taking the time to leave this review. I understand that you have also contacted our customer services department about this matter, so we will liaise with you via email to get this matter resolved for you. Thank you for taking the time to leave this review, we do read all comments and we try to take your feedback on board where possible.

Posted 1 year ago

“Read on for power and cutting duration. This mower was selected because I have a fairly large garden. Circa 250 m2. With this mower I can cut grass in half the time I did with a smaller flymo. This is great. However, my experience is the mower does not give you 800 m2 cutting. I got about 100 m2 on the first cut (fairly long grass - 6 inches in places) using 2x 5A batteries so the first cut took quite some time while I had to recharge the batteries. I did a second cut which was skimming the top and got about 200 m2 with the same batteries. Run time is about 30 minutes. I also bought 2 6a 54v dual volt batteries. The run time was not much improved. Performance appears to be 200 - 250 m2 for 30 min run time. The advertised performance I believe should have given me 2 cuts across my lawn (circa 500m2) easily but it has been the opposite with two sets of batteries and half the distance travelled. [take note Mr Dewalt]. Mower is well built. It is quite heavy. Cut width is great for a mid size garden. Height adjustment easy and the mower coped well with long grass. Grass collection good. You will need to back the mower off if you have grass in the blade area because the bag is full. Easy to clean. Not had to fold down for storage but based on assembly it is quick and easy. Delivery and customer support excellent great help with my questions re batteries and run time.”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for taking the time to leave this review, we do read all comments and we try to take any feedback on board where possible. I believe you were possibly meant to leave a 'product' review here but you have left this under the 'service' section which is usually designed for customers to review the service and support they have received from us at ToolStoreUK. However, I can see that you did mention you received excellent delivery and customer support at the bottom of the review, so thank you for your lovely comments about our service. I understand that our customer services team are already liaising with you regarding the comments made about the product run time, so rest assured that we will get back to you via email asap. Thank you again for your review and for choosing ToolStoreUK.

Posted 1 year ago

“Easy enough to place an order and pretty good value.”

Helpful Report

Posted 1 year ago

Dear Luke, Thank you for taking the time to leave this review and for being a customer of ToolStoreUK - we really appreciate it and your comments are most appreciated. As Trustpilot is a place to review our service and you have rated us 3/5, we would love to hear if there is anything that we could do differently next time or where you feel we could improve so that we could look to review our service levels and achieve those additional 2 stars? We are always aiming to improve and offer the best possible service for our valued customers, so we actively seek feedback for this reason. Please feel free to email our customer services team on customerservices@toolstoreuk.co.uk with any suggestions or additional comments as we would love to hear from you. Thanks again for your lovely comments.

Posted 1 year ago

“Very pleased with ToolStoreUK, I’ve purchased a number of tools from them and will continue to use them.”

Helpful Report

Posted 1 year ago

Dear John, Thank you for taking the time to leave this review and for being a repeat customer of ToolStoreUK - we really appreciate it and your comments are most appreciated. As Trustpilot is a place to review our service and you have rated us 3/5, we would love to hear if there is anything that we could do differently next time or where you feel we could improve so that we could look to review our service levels and achieve those additional 2 stars? We are always aiming to improve and offer the best possible service for our valued customers, so we actively seek feedback for this reason. Please feel free to email our customer services team on customerservices@toolstoreuk.co.uk with any suggestions or additional comments as we would love to hear from you. Thanks again for your lovely comments.

Posted 1 year ago

“Had difficulty paying for my purchases . Toolstore kept refusing to accept my card.”

Helpful Report

Posted 1 year ago

Dear Mr Pattison, Thank you for taking the time to leave this review, we do read all comments and we try to take any feedback on board where possible. All payments that are made on our website pass through various security features in the background, and ToolStoreUK have no control over approving or declining payments as this is down to the customers card provider. This is a security feature to protect our customers and it is mandatory whenever people shop online. We can see that you did manage to place an order in the end and the goods were delivered the next day as we would expect. Thank you for choosing ToolStoreUk!

Posted 1 year ago

“The only disappointment was not getting the delivery for 3 days when it was supposed to be for next day delivery.”

Helpful Report

Posted 1 year ago

Dear Mr Singh We apologize that there was a delay to you order arriving. Over the Easter Break we did advise on our website and on order confirmations that there maybe some delays to the delivery service due to the bank holiday and regrettably your parcel was affected. We thank you for your review and hope to get the opportunity to supply to your again in the future.

Posted 1 year ago

“I ordered the product and asked and paid for next day delivery. I Waited in all day only to be advised late in the day that they would not be delivering on that day.”

Helpful Report

Posted 2 years ago

Dear Ronnie, Thank you for taking the time to leave this review, and we are sorry that your delivery did not arrive next day as expected. During the Christmas period, DPD did experience some operational delays due to the strikes and them having additional volume during that period. Our customer services team were dealing with a large number of calls and emails during this period chasing up deliveries for customers, but regrettably we didn't hear from yourself so we were not aware of your delay. I understand that you have since been in contact with us and we have resolved this matter for you. Thank you again for the feedback and for your order.

Posted 2 years ago

ToolStore UK is rated 4.9 based on 2,515 reviews