ToolStore UK Reviews

Name: ToolStore UK
Address: 62 Darlington Street East, Wigan, Lancashire
Rating: 4.89

4.9 Rating 2,414 Reviews

97 %

of reviewers recommend ToolStore UK

4.9

Based on 2,414 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03330043777

Email:

customerservices@tsukwholesale.co.uk

Location:

62 Darlington Street East,
Wigan
Lancashire
WN1 3AT

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ToolStore UK 1 star review on 16th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just smooth”

Helpful Report

Posted 1 year ago

Dear Warren Thank you for leaving us a 5 star review! We hope to get the opportunity to supply to you again in the future.

Posted 1 year ago

“Cheapest price. Quick delivery”

Helpful Report

Posted 1 year ago

Dear Simon Thank you for leaving us a great 5 star review! We strive to provide a fast and efficient service for all our valued customers and we are very pleased that this was your experience and that your goods were received quickly at a great price. Thank you for choosing us for your purchase.

Posted 1 year ago

“Very good”

Helpful Report

Posted 1 year ago

Dear Christian We are pleased to read that your experience of our service was such a positive one and thank you for choosing us for your purchase. We hope to get the opportunity to assist you again in the future.

Posted 1 year ago

“Great service”

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Posted 1 year ago

Dear Rizwan Thank you for leaving us a 5 star review! It is great to read that you are happy with your purchase and the service you received. We hope to get the opportunity to assist you again.

Posted 1 year ago

“very good”

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Posted 1 year ago

Dear Dennis Thank you for leaving us a 5 star review! We hope to get the opportunity to supply to you again in the future.

Posted 1 year ago

“Great prices and quick delivery”

Helpful Report

Posted 1 year ago

Dear Thomas Thank you for leaving us a great 5 star review! We strive to provide a fast and efficient service for all our valued customers and we are very pleased that this was your experience and that your goods were received quickly at a great price. Thank you for choosing us for your purchase.

Posted 1 year ago

“I haven’t received my order and I haven’t received any correspondence or updates since placing an order. When I asked for a refund and to cancel the order it was ignored and dismissed. Will not be purchasing anything again from this company.”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for taking the time to leave this review. You contacted us via email on the 30th August to chase up your order and we replied to you the same day. Since then, there have been various emails back and forth with our customer services team. As explained, the item you have ordered from us is marked as a 'direct' product meaning it is shipped directly from the manufacturer, and our website does clearly explain that these items have a longer than usual lead time. We confirmed to you yesterday that your item has been shipped and will arrive in the next 1-2 working days. We would never ignore any communications from a customer and we can see that all of your emails received a reply from us within our opening hours, so we are confused about your comments saying you haven't received any correspondence from us, unfortunately. A member of our team has tried to call you this afternoon and we will also follow up on an email.

Posted 1 year ago

“Very Speedy delivery. Well packaged. Great product.”

Helpful Report

Posted 1 year ago

Dear Customer Thank you very much for taking the time to leave us such a great review and we are glad that you're happy with your purchase and our service. Thank you for choosing us for your purchase and we hope you will keep us in mind for any of your future requirements.

Posted 1 year ago

“Ordered several items which were packaged well and dispatched the same day.”

Helpful Report

Posted 1 year ago

Dear Customer We are pleased to read that your experience of our service and the delivery were such a positive one and thank you for choosing us for your purchase. We hope to get the opportunity to assist you again in the future.

Posted 1 year ago

“Delay on the delivery, questioned customer service. Gave me a reduction for my inconvenience and delivered day after complaint. I was very satisfied with the service & product.”

Helpful Report

Posted 1 year ago

Dear Jonathan, Thank you for taking the time to leave this review, we do read all comments and we try to take any feedback on board where possible. Our customer services team have emailed you this afternoon regarding this, but we wanted to reply on here for you as well. Firstly we are sorry for any inconvenience this may have caused you. DPD will make 2 attempts to deliver goods before they are returned to the sender, and we can see that the driver did make 2 attempts at delivering this parcel which were both unsuccessful, unfortunately. If you could kindly respond to our email from today, we can then advise you of this next steps regarding your parcel. Thanks, ToolStoreUK.

Posted 1 year ago

“I order 2 vacuums on a 2 day lead in. I contacted you after 3 days because they hadn't arrived. I was then informed that the supplier had no stock until October. I needed the vacuums then. Why was the lead in falsely advertised? Why did it take me to call to find out they weren't in stock? On the basis of the above, I will not be using tool store uk again”

Helpful Report

Posted 1 year ago

Dear Michael, Thank you for taking the time to leave this review, we do read all comments and we try to take any feedback on board where possible. We have emailed you this afternoon regarding this matter, but we just wanted to respond to the comments about the delivery time. We are sorry for any inconvenience this may have caused you. The product you ordered from us is sent directly from our supplier and is advertised on our website as falling outside of our standard delivery times. On this occasion, our supplier was regrettably out of stock which meant the lead time was indeed longer than usual, but the product is not advertised as being available on a 2 day lead time as it is shipped from the manufacturer so falls under their delivery timeframes. Once again we are sorry for any inconvenience this may have caused, and thank you for the feedback.

Posted 1 year ago

“The goods arrived on time as specified in the advertisement- the delivery driver was very polite and punctual. I have dealt with toolstore previously and have found them to be a great company to deal with.”

Helpful Report

Posted 1 year ago

Dear J Davies Thank you for leaving us a great review and for your repeat custom. We are always glad to hear our valued customers are happy with their purchase and our service and glad this was your experience. We look forward to assisting you again in the future!

Posted 1 year ago

“Great service and great value. I rang them to check the price ! Quality tools quality service and a pleasure to deal with.”

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Posted 1 year ago

Dear Alan Thank you for leaving us a great 5 star review and recommendation! We are glad this was your experience of our services and we look forward to assisting you again in the future with any of your tool and accessory requirements.

Posted 1 year ago

“Not as it should missing something that that advert said no 240v adapter”

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Posted 1 year ago

Dear Austin, Thank you for taking the time to leave this review, and we are sorry that you were not 100% happy with your order. I understand that a member of our customer services team has already discussed this with you last week and confirmed that unfortunately, Makita advised us that the item is not supplied with the AC adaptor as standard and these are listed as an optional extra in the user manual. We have since amended our website accordingly to reflect this as we were not aware of this, and our customer services team member has discussed your options with you regarding this matter. Thank you again for your feedback, we do read all comments and we try to take any feedback on board where we can.

Posted 1 year ago

“Very fast delivery and good price”

Helpful Report

Posted 1 year ago

Dear Tabacaru Thank you for leaving us a great 5 star review! We strive to provide a fast and efficient service for all our valued customers and we are very pleased that this was your experience and that your goods were received quickly at a great price. Thank you for choosing us for your purchase.

Posted 1 year ago

“Ordered two 5.0 Dewalt Batteries. Genuine stuff turned up next day. Brilliant service Will defo use again.”

Helpful Report

Posted 1 year ago

Dear Stephen Thank you very much for taking the time to leave us a great review. We are glad that you're happy with your purchase and our service. Thank you for choosing Tool Store UK for your purchase. We hope to get the opportunity to assist you again.

Posted 1 year ago

“Very good service and on time couldn't ask for more will definitely be using there service again”

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Posted 1 year ago

Dear Dave Thank you for leaving us a 5 star review! It is great to read that you are happy with your purchase and the service you received. We hope to get the opportunity to assist you again.

Posted 1 year ago

“Great service. Painless ordering process and fast delivery. Just what anyone wants.”

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Posted 1 year ago

Dear John We are pleased to read that your experience of our service and the delivery were such a positive one and thank you for choosing us for your purchase. We hope to get the opportunity to assist you again in the future.

Posted 1 year ago

“Absolutely my 'go to' for toughbuilt products, reasonable prices and excellant fast delivery”

Helpful Report

Posted 1 year ago

Dear Chris It is reviews like this that make our day! Your comments highlight everything we strive to provide for our valued customers. We are so glad this was your experience and we hope you will keep us in mind for any of your future requirements.

Posted 1 year ago

“Very good price and fast delivery.”

Helpful Report

Posted 1 year ago

Dear Andrew Thank you for leaving us a great 5 star review! We strive to provide a fast and efficient service for all our valued customers and we are very pleased that this was your experience and that your goods were received quickly at a great price. Thank you for choosing us for your purchase.

Posted 1 year ago

ToolStore UK is rated 4.9 based on 2,414 reviews