ToolStore UK Reviews

Name: ToolStore UK
Address: 62 Darlington Street East, Wigan, Lancashire
Rating: 4.90

4.9 Rating 2,308 Reviews

98 %

of reviewers recommend ToolStore UK

4.9

Based on 2,308 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03330043777

Email:

customerservices@tsukwholesale.co.uk

Location:

62 Darlington Street East,
Wigan
Lancashire
WN1 3AT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exactly what I asked for very quick delivery would recommend this company”

Helpful Report

Posted 1 year ago

Dear Customer Thank you for leaving us a 5 star review! We hope to get the opportunity to supply to you again in the future.

Posted 1 year ago

“My order arrived exactly as stated in good condition. I was kept updated on the status and they provided me with the best possible price.”

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Posted 1 year ago

Dear A Bass Thank you for leaving us a 5 star review! We hope to get the opportunity to supply to you again in the future.

Posted 1 year ago

“Works great, good price and quick delivery. Spot on.”

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Posted 1 year ago

Dear John Thank you for leaving us a great 5 star review! We strive to provide a fast and efficient service for all our valued customers and we are very pleased that this was your experience and that your goods were received quickly at a great price. Thank you for choosing us for your purchase.

Posted 1 year ago

“Have ordered 2 items from tool store over recent weeks. Having shopped around for prices they are very competitive. Both were on lines purchases , both arrived the following day by DPD as quoted. Excellent well done. Will definitely use again and recommend them to other buyers.”

Helpful Report

Posted 1 year ago

Dear Robert Thank you for leaving us a great 5 star review! We strive to provide a fast and efficient service for all our valued customers and we are very pleased that this was your experience and that your goods were received quickly at a great price. Thank you for choosing us for your purchase.

Posted 1 year ago

“I have no issue with the product or the speed the order was processed and delivered. My minor criticism, the torch in its packaging had clearly been kept on a shelf for some time as it had accumulated a thin film of grime - it would have been nice if this had been removed prior to dispatch.”

Helpful Report

Posted 1 year ago

Dear Martin, Thank you for taking the time to leave this 4 star review, we do read all comments and we try to take any feedback on board where possible. In terms of the issue you have referred to in this review, unfortunately I can't see that this was ever reported to our customer services team, and we would always endeavour to look into issues such as this asap once they have been reported to us. As you have not been in touch, we assume that the issue did not affect the usage of the item, but we will certainly take your comments on board and pass them along to our warehouse team. Thank you again for your other comments in this review, they are greatly appreciated and we appreciate you taking your time to write some feedback.

Posted 1 year ago

“Very good shop!”

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Posted 1 year ago

Dear Kristians Thank you for leaving us a 5 star review! We hope to get the opportunity to supply to you again in the future.

Posted 1 year ago

“Happy happy happy”

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Posted 1 year ago

Dear Customer Thank you for leaving us a 5 star review! We hope to get the opportunity to supply to you again in the future.

Posted 1 year ago

“Fantastic service - I bought the DeWalt DCH133, but then found the DCH263 with extra features so ordered that for comparison. I returned the 133 and kept the 263; the return process was easy - preprinted returns label emailed to me promptly, posted at a local collection point (free postage on the return was a welcome surprise), the courier emailed me when it was collected and delivered, and Toolstore promptly refunded the next morning. An excellent experience - prompt communication through out. Thank you Toolstore!”

Helpful Report

Posted 1 year ago

Dear Wayne Thank you for taking the time to leave us a great 5 star review! It is very important to us to ensure our customers experience great aftercare service and we are very glad this was your experience with our customer services team able to assist you with your return quickly and efficiently. We hope you will keep us in mind for any of your future requirements.

Posted 1 year ago

“Ordering on the website and the tools are spot on. DPD we’re a nightmare with delivery, bringing the 3 items separately after three days of cancelled deliveries. Obviously not your guys fault with deliver, but thanks guys 👍🏼”

Helpful Report

Posted 1 year ago

Dear Stephen, Thank you for taking the time to write this review, we do read all comments and try to take any feedback on board where we can. Having checked the details of this delivery, we can see that you ordered 3 items from us which although were dispatched together, DPD did indeed deliver them separately. We are sorry for any inconvenience this may have caused you, the goods appear to have been separated at the depot when being sorted (this occasionally happens with parcels of different sizes). We would have still expected them to arrive on the same day, even if they arrived with different drivers, but this is outside of out control regrettably. Thank you again for taking the time to leave this review, we appreciate your comments.

Posted 1 year ago

“Ordered a couple of Makita makpac cases and some other accessories. Great prices and arrived quickly”

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Posted 1 year ago

“Communication was top notch and a rapid delivery. Overall I was very impressed with the service and would happily use again with confidence.”

Helpful Report

Posted 1 year ago

Dear Customer Thank you for leaving us a 5 star review! It is great to read that you are happy with your purchase and the service you received. We hope to get the opportunity to assist you again.

Posted 1 year ago

“Very quick processing of my order it would have been delivered on Wednesday 12th April, but abysmal delivery by DPD meant it arrived Friday 14th very poor service. Waited in for 3 days rubbish service!”

Helpful Report

Posted 1 year ago

Dear Andy, Thank you for taking the time to review our service, we really appreciate the feedback. Having checked the tracking from your delivery, it would appear that the local DPD depot was experiencing some issues with this particular route which unfortunately led to a delay with your parcel. Regrettably this is outside of our control as all delivery times are estimated, but we can understand your frustrations with this. We usually advise customers that the parcel is only confirmed to be with the driver once they receive their 1 hour time slot on the day of delivery. We are sorry for any inconvenience this may have caused you, but thank you for choosing ToolStoreUK and we hope that this doesn't deter you from ordering from us again in the future.

Posted 1 year ago

“Great service - mower arrived next day as stated. Competitively priced and in perfect condition.”

Helpful Report

Posted 1 year ago

Dear Customer Thank you for leaving us a great 5 star review! We strive to provide a fast and efficient service for all our valued customers and we are very pleased that this was your experience and that your goods were received quickly at a great price. Thank you for choosing us for your purchase.

Posted 1 year ago

“The product I was looking for was in stock and arrived on time, Excellent product for the price, I’ve never used toolstore before but would definitely use it or recommend it to others,”

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Posted 1 year ago

Dear Philip Thank you for leaving us a 5 star review! It is great to read that you are happy with your purchase and the service you received. We hope to get the opportunity to assist you again.

Posted 1 year ago

“Great product, great price. Would recommend”

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Posted 1 year ago

Dear Dean Thank you for leaving us a 5 star review! It is great to read that you are happy with your purchase and the service you received. We hope to get the opportunity to assist you again.

Posted 1 year ago

“Excellent company, efficient, good communication and delivery time. Competitively priced.”

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Posted 1 year ago

Dear David We are pleased to read that your experience of our service and the delivery were such a positive one and thank you for choosing us for your purchase. We hope to get the opportunity to assist you again in the future.

Posted 1 year ago

“Wicked new Dewalt Jigsaw 2x Battery's Works a treat love it. Quick delivery so tool didn't spend to much time doing nothing. Thanks”

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Posted 1 year ago

Dear Gordon Thank you for leaving us a 5 star review! We hope to get the opportunity to supply to you again in the future.

Posted 1 year ago

“I ordered a metabo cordless lawn mower from tool store unfortunately it didn't work tool store arranged to have it collected and replaced within 3days with no quivelling, excellent”

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Posted 1 year ago

Dear Nick Thank you for leaving us a 5 star review! We hope to get the opportunity to supply to you again in the future.

Posted 1 year ago

“Item was as described Came on time and was more reasonable than other suppliers”

Helpful Report

Posted 1 year ago

Dear David Thank you for taking the time to leave us a great review and 5 star rating. Our team works hard to offer quality goods at a great price and we are very glad you found just what you needed at the right price and that your order arrived quickly, as this is always our aim. Thank you for choosing us for your purchase.

Posted 1 year ago

“Came very quickly was reasonable price and charger charges battery very quickly very happy with it”

Helpful Report

Posted 1 year ago

Dear Michael Thank you very much for taking the time to leave us such a great review!. We are glad that you're happy with your purchase and our service. Thank you for shopping with us and we hope you will keep us in mind for any of your future requirements.

Posted 1 year ago

ToolStore UK is rated 4.9 based on 2,308 reviews