ToolStore UK Reviews

Name: ToolStore UK
Address: 62 Darlington Street East, Wigan, Lancashire
Rating: 4.90

4.9 Rating 2,305 Reviews

98 %

of reviewers recommend ToolStore UK

4.9

Based on 2,305 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03330043777

Email:

customerservices@tsukwholesale.co.uk

Location:

62 Darlington Street East,
Wigan
Lancashire
WN1 3AT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy fast delivery.”

Helpful Report

Posted 1 year ago

Dear David Thank you for leaving us a great 5 star review! We work closely with our partners at DPD to provide a fast and efficient service for all our valued customers, We are glad to hear this was your experience and hope that you will keep us in mind for any of your future requirements.

Posted 1 year ago

“As a return customer to tool store uk. I find the online store easy to navigate, prices are competitive and delivery reliable. Very pleased with both my Dewalt purchase.”

Helpful Report

Posted 1 year ago

Dear Thomas It is reviews like this that make our day! Your comments highlight everything we strive to provide for our valued customers and we are very glad that this was your experience. We look forward to assisting you again with any of your future requirements!

Posted 1 year ago

“Very pleased with the service”

Helpful Report

Posted 1 year ago

Dear Stephen Thank you for leaving us a great 5 star review. We are glad that your experience of our service was such a positive one and hope to assist you again in the future.

Posted 1 year ago

“Super company keep up the good service.”

Helpful Report

Posted 1 year ago

Dear Steve Thank you for taking the time to leave us a great 5 star review. We are glad that your experience was such a positive one and hope to get the opportunity to assist you again.

Posted 1 year ago

“Easy to order and quick delivery,”

Helpful Report

Posted 1 year ago

Dear Customer We are pleased to read that your experience of our service and the delivery were such a positive one and thank you for choosing us for your purchase. We hope to get the opportunity to assist you again in the future.

Posted 1 year ago

“sent me wrong size and ordered for next day delivery and came 4 days after ordering. box was also damaged”

Helpful Report

Posted 1 year ago

Dear Freddie, Thank you for taking the time to leave this review, we do read all feedback and we try to take your comments on board to improve our service. Our customer services team have already reached out to you via email regarding this review, as you say that we sent you the wrong size but the tool belt you purchased is only available in one size. You also mention that the goods arrived 4 days late, but we did speak to you about this at the time because you placed your order after our business closed on Friday and you had paid for a Saturday service. Therefore your order was processed on the Monday when we re-opened and the goods were sent on a next day service, and we refunded you for the premium delivery charge that you paid. This was all discussed and agreed via email at the point of us processing your order. Thank you again for the feedback, and for choosing ToolStoreUK.

Posted 1 year ago

“I had to return a hand clamp, as it was too small for my use. Called and your staff very clearly organized for it to be picked up and a designated address. Your instructions were very easy to understand and adhere to. No fuss. Thank you ToolStore. Totally recommend your organization.”

Helpful Report

Posted 1 year ago

Dear Leonard It is very important to us to ensure our customers experience great aftercare service and we are very glad this was your experience with our customer services team able to assist you with your return quickly and efficiently. We hope you will keep us in mind for any of your future requirements.

Posted 1 year ago

“Morning, Order Nbr. TSUK223309 was delivered on time, however the essential tools for the safe operation of the product is missing. There should be a spanner and hex key to tighten the Dewalt DCS565N Brushless 165 mm Circular Saw should the blade come loose, which it did. This happened when the 18v battery was low and the saw jammed, the saw blade came loose. This is a safety hazard. This product should be supplied with those essentials to keep it operational and safe. I await to hear from you. Regards, HaiSan”

Helpful Report

Posted 1 year ago

Dear HaiSan, Thank you for taking the time to leave this review. We will always aim to resolve any issues for customers as soon as we are made aware of them, but unfortunately this is the first contact you have made with us regarding this matter and the order was placed almost two weeks ago. We can only rectify issues if we are aware of them. Our customer services team can be contacted on customerservices@toolstoreuk.co.uk or on the 'contact us' page on the website. One of our team members will email you this afternoon and we will look into this for you as requested, and we are sorry for any inconvenience this may have caused you. Thank you for choosing ToolStoreUK for your recent order.

Posted 1 year ago

“Ordered a DeWalt Tool on a Thursday evening. Delivery was quoted as Monday one working day after processing, but in the event, it was delivered early on Saturday. The delivery used had full tracking with an estimated one-hour delivery slot plus the opportunity to delay to another day. Excellent service and delivery. Would use this firm again.”

Helpful Report

Posted 1 year ago

Dear Customer We are pleased to read that your experience of our service and the delivery were such a positive one and thank you for choosing us for your purchase. We look forward to assisting you again in the future.

Posted 1 year ago

“Thanks for good services.”

Helpful Report

Posted 1 year ago

Dear Customer Thank you for leaving us a 5 star review! We hope to get the opportunity to supply to you again in the future

Posted 1 year ago

“very fast to post, cant beat the price. use again”

Helpful Report

Posted 1 year ago

Dear Mark Thank you for leaving us a great 5 star review! We strive to provide a fast and efficient service for all our valued customers and we are very pleased that this was your experience and that your goods were received quickly at a great price. Thank you for choosing us for your purchase.

Posted 1 year ago

“A very quick, easy and convenient ordering service. The delivery was 100% as well!”

Helpful Report

Posted 1 year ago

Dear Barbara Thank you for leaving us a 5 star review! It is great to read that you are happy with your purchase and the service you received. We hope to get the opportunity to assist you again.

Posted 1 year ago

“Great service super fast delivery”

Helpful Report

Posted 1 year ago

Dear Dorian We work closely with our partners at DPD to ensure a fast and efficient delivery on each and every order, so we are very pleased to read from your comments that your parcel arrived quickly! Thank you for choosing us for your purchase.

Posted 1 year ago

“Pleasure to deal with, excellent service”

Helpful Report

Posted 1 year ago

Dear David Thank you for leaving us a 5 star review! We hope to get the opportunity to supply to you again in the future.

Posted 1 year ago

“Prompt delivery: well packaged and wxactly what I ordered. Can't ask for more.”

Helpful Report

Posted 1 year ago

Dear Customer Thank you for leaving us a 5 star review! It is great to read that you are happy with your purchase and the service you received. We hope to get the opportunity to assist you again.

Posted 1 year ago

“Great service, delivery on time, and a fantastic price! I have no hesitation in recommending ToolStore. I'll be using them again.”

Helpful Report

Posted 1 year ago

Dear Phil Thank you for leaving us a great 5 star review! We strive to provide a fast and efficient service for all our valued customers and we are very pleased that this was your experience and that your goods were received quickly at a great price. Thank you for choosing us for your purchase.

Posted 1 year ago

“Excellent service and very responsive to my questions and helping me out. Will certainly use again”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you so much for your 5 star rating! We are thrilled that our service was excellent and our team was responsive to your questions. We also appreciate that you are a repeating customer and look forward to serving you again soon.

Posted 1 year ago

“Quality product, quick delivery”

Helpful Report

Posted 1 year ago

Dear Lindsey We are pleased to read that your experience of our service and the delivery were such a positive one and thank you for choosing us for your purchase. We hope to get the opportunity to assist you again in the future.

Posted 1 year ago

“Very pleased with your service and pricing. As a result I have just purchased two more items.”

Helpful Report

Posted 1 year ago

Dear Colin Thank you for leaving us a great 5 star review! We strive to provide a fast and efficient service for all our valued customers and we are very pleased that this was your experience and that your goods were received quickly at a great price. Thank you for choosing us for your purchase.

Posted 1 year ago

“Great price and Free delivery which arrived in really quickly can't say fairer than that!!”

Helpful Report

Posted 1 year ago

Dear Shaun Thank you for leaving us a great 5 star review! We strive to provide a fast and efficient service for all our valued customers and we are very pleased that this was your experience and that your goods were received quickly at a great price. Thank you for choosing us for your purchase.

Posted 1 year ago

ToolStore UK is rated 4.9 based on 2,305 reviews