ToolStore UK Reviews

Name: ToolStore UK
Address: 62 Darlington Street East, Wigan, Lancashire
Rating: 4.89

4.9 Rating 2,521 Reviews

98 %

of reviewers recommend ToolStore UK

4.9

Based on 2,521 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03330043777

Email:

customerservices@tsukwholesale.co.uk

Location:

62 Darlington Street East,
Wigan
Lancashire
WN1 3AT

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ToolStore UK 1 star review on 16th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a Dewalt Impact driver as a gift for Xmas - it was delivered on time but wrapped in bubble wrap and in an unmarked plain box. If I give this as a gift then no one knows if it was a genuine purchase. Very disappointed with this situation.”

Helpful Report

Posted 2 years ago

Dear Paul, Thank you for taking the time to leave this review. All products that we sell are brand new and sourced directly from the manufacturer, so you can be confident that the item is genuine. In order to keep costs down for customers, we occasionally buy larger kits from Dewalt and sell the components separately (with permission from them), so this means that some items are not supplied in branded packaging as they are broken down from a larger set. When this is the case, we always annotate this on our website so the customer can make an informed decision before they place their order. Thank you again for the review and for placing your order with ToolStoreUK.

Posted 2 years ago

“Horrible, scam seller. Sold me a fake tool”

Helpful Report

Posted 2 years ago

Dear Andrei Thank you for taking the time to leave this review. We contacted you by email last week to ask for more information about this issue but unfortunately we haven't had any reply from you so we need more information about this in order to help or advise you further. We look forward to hearing from you so that we can try to get this resolved.

Posted 2 years ago

“Very poor delivery arrangements….parcel sent to a pick-up point 3 miles from my home rather than home address.”

Helpful Report

Posted 2 years ago

Dear Customer, Thank you for taking the time to leave this review, we do read all comments and we take any feedback on board where possible. Our courier DPD gives customers various options with their parcel such as leave with a neighbour, leave in a safe place or have goods delivered to pick-up shops and usually the changes need to be made by the customer using their tracking email or via the DPD app. Thank you for choosing ToolStoreUK for your recent purchase.

Posted 2 years ago

ToolStore UK is rated 4.9 based on 2,521 reviews