ToolStore UK Reviews

Name: ToolStore UK
Address: 62 Darlington Street East, Wigan, Lancashire
Rating: 4.90

4.9 Rating 2,310 Reviews

98 %

of reviewers recommend ToolStore UK

4.9

Based on 2,310 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03330043777

Email:

customerservices@tsukwholesale.co.uk

Location:

62 Darlington Street East,
Wigan
Lancashire
WN1 3AT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service price was best I could find then throw in free delivery 2days brilliant I was really pleased”

Helpful Report

Posted 4 months ago

Dear John, Thank you so much for your glowing 5-star review of ToolStore UK! We truly appreciate your kind words and are delighted to hear that you had an excellent experience with our service. It's fantastic to know that our prices were the best you could find, and the fact that we also provided free 2-day delivery adds even more value to your purchase. We strive to offer the most competitive prices while ensuring top-notch service, so your satisfaction means a lot to us.

Posted 3 months ago

“Bought a set of drill bits and screwdriver heads. Fantastic value and very fast service.”

Helpful Report

Posted 4 months ago

Dear Customer, Thank you so much for your outstanding five-star rating of ToolStore UK! We truly appreciate your support and feedback. We're thrilled to hear that you had a fantastic experience purchasing a set of drill bits and screwdriver heads from us. Our team is dedicated to providing high-quality products and ensuring fast service, so it's great to know that we met your expectations.

Posted 3 months ago

“1stclass items 1st class service good prices”

Helpful Report

Posted 4 months ago

Dear George, Thank you so much for your fantastic 5-star rating of ToolStore UK! We truly appreciate your positive feedback and we're thrilled to hear that you find our items, service, and prices to be top-notch. We are incredibly grateful for your loyalty and continued support. It's customers like you that motivate us to always deliver the best possible service. Should you ever need any assistance or have any questions, please don't hesitate to reach out to us.

Posted 3 months ago

“Haven't used the DeWalt hammer drill yet so will review at a later date. As for the delivery process it turned up rapid and well packaged and was easy to deal with so 5 stars for that.”

Helpful Report

Posted 4 months ago

Dear Stephen, Thank you so much for taking the time to rate ToolStore UK with 5 stars! We truly appreciate your feedback and are thrilled to hear about your positive experience with us. We are glad to know that our delivery process was efficient and the package was well-packaged. Our team strives to ensure that your order arrives promptly and in perfect condition, so it's great to hear that we have met your expectations. We hope that the DeWalt hammer drill exceeds your expectations once you've had the chance to use it. Please feel free to share your thoughts and review on it when you are ready.

Posted 3 months ago

“Unfortunately I have to say the after purchase support is extremely disappointing. I purchased a DEWALT DCMST561N Strimmer in September 2023. In May 2024 I informed both Dewalt and Toolstore that the product only worked for between 10 and 12 minutes with a 5ah battery. Despite trying this with various different batteries and also running it side by side with a friends unit (which lasted over 25 minutes) I was informed that Dewalt could find no fault. Their test concluded under no load - the senior technician has advised that your string trimmer ran for approximately 15 minutes and would have continued working. I am informed by ToolStore that as the unit was over six months old it is up to me to prove there was a fault when I purchased the item. So I am left with something that is clearly not fit for purpose, might as well have no warranty anyway and a company that offers no support as they do not test products themselves! Beware what you purchase from them as there is no support or warranty of any worth.”

Helpful Report

Posted 4 months ago

Dear Andrew, Thank you for taking the time to leave this review, we do read all comments and we try to take any feedback on board where possible. Should a customer contact us regarding a faulty item, in most cases our policy is to have the item inspected to determine the nature of the fault in the first instance. This is always done by sending the faulty tool to the relevant manufacturer as they have expertly trained technicians who will thoroughly inspect the items and they are very familiar with the products. Unfortunately in this case, despite the tool being sent to Dewalt and inspected by a senior technician, they were not able to replicate the issues that you have described and the technical team determined that the tool was running as expected. They did explain that the run time is affected by multiple factors, but the tool was ultimately working correctly. As previously discussed with you, if a manufacturer finds no fault with an item, unfortunately we have no further escalation point. As the warranty is provided by them, we have no influence over their testing procedures or what tests they deem to be appropriate for the particular fault that is reported. We are sorry that you are not satisfied with this Andrew.

Posted 4 months ago

“Happy with my purchase everything went smoothly”

Helpful Report

Posted 4 months ago

Dear Stephen, Thank you so much for taking the time to leave us a glowing 5-star rating. We truly appreciate your support and are thrilled to hear that you had a smooth experience with ToolStore UK.

Posted 4 months ago

“Fast delivery and perfect tools”

Helpful Report

Posted 4 months ago

Dear Tymofil, Thank you so much for giving ToolStore UK a fantastic five-star rating! We truly appreciate your support and are thrilled to hear that you had an excellent experience with us. Fast delivery and perfect tools are what we strive to provide for all our valued customers. It warms our hearts to know that we were able to meet your expectations.

Posted 4 months ago

“Very quick delivery”

Helpful Report

Posted 4 months ago

Dear Customer, Thank you so much for taking the time to rate ToolStore UK with a perfect five stars! We truly appreciate your support and are thrilled to hear that you had a positive experience with us. We strive to provide excellent service to our customers, and your review further encourages us to keep up the good work. We are especially pleased that the delivery process was speedy for you. Thanks again for your feedback and for choosing ToolStore UK. If there is anything else we can assist you with, please feel free to let us know.

Posted 4 months ago

“I am a retuning customer for battery tools. Excelent price, really fast delivery and a massive range of tools and accessories.”

Helpful Report

Posted 4 months ago

Dear Customer, Thank you very much for your fantastic 5-star rating of ToolStore UK! We are thrilled to hear that you are a returning customer for battery tools and had such a positive experience with us. We appreciate your kind words about our excellent prices, speedy delivery, and wide range of tools and accessories. It's customers like you who motivate us to continue providing top-notch service and an extensive selection of products.

Posted 4 months ago

“All received without extras or delay. Many thanks.”

Helpful Report

Posted 4 months ago

Dear Ryan, Thank you for your outstanding 5-star rating of ToolStore UK! We greatly appreciate your support and are thrilled to hear that you had a positive experience with our service. Your kind words have made our day! Providing prompt and hassle-free deliveries is of utmost importance to us, and we're glad that we were able to meet your expectations.

Posted 4 months ago

“Really helpful service, great price, great product and rapid delivery. would defeinitely recommend.”

Helpful Report

Posted 4 months ago

Dear Nigel, Thank you so much for taking the time to give ToolStore UK a 5-star rating! We appreciate your kind words and are thrilled to hear that you found our service helpful, our prices great, our product excellent, and our delivery rapid. Your recommendation means a lot to us and we are grateful for your support. Should you need any further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future.

Posted 4 months ago

“I bought a hose from ToolStoreUK. The delivery was great and communication excellent throughout. The hose was faulty (not their fault at all) but they (Cheryl in particular) addressed the issue speedily and very helpfully. This is a great company. Greg”

Helpful Report

Posted 4 months ago

Dear Greg, Thank you so much for your 5-star rating and positive review of ToolStore UK! We are thrilled to hear that you had a great experience with our delivery and communication. We apologize for the faulty hose, but we're glad that Cheryl was able to address the issue quickly and provide you with helpful support. Your kind words mean a lot to us and we truly appreciate your business. Thank you for choosing ToolStore UK, and we look forward to serving you again in the future.

Posted 4 months ago

“Found ToolStore on line when looking to buy a new lawnmower (Stihl). Everting went smoothly and product delivered on time and in good order.”

Helpful Report

Posted 4 months ago

Dear Customer, Thank you for taking the time to leave us a glowing 5-star rating! We greatly appreciate your kind words and we are thrilled to hear that your experience with ToolStore UK was a smooth and satisfying one. We are delighted that you found us online while searching for a new lawnmower, specifically a Stihl. It brings us joy to know that everything went seamlessly for you, from placing your order to the timely delivery of the product in perfect condition.

Posted 4 months ago

“Hozelock hose reel arrived next day all present and correct . It works. Great delivery time.”

Helpful Report

Posted 4 months ago

Dear Paul, Thank you so much for taking the time to rate ToolStore UK with a fantastic 5-star rating. Your feedback is immensely appreciated, and we are thrilled to hear about your positive experience with us. We are delighted to know that the Hozelock hose reel you purchased arrived promptly the very next day, and that everything was in perfect order. It's wonderful to hear that it is working well for you too. At ToolStore UK, we strive to provide excellent service and high-quality products to our valued customers, and your feedback serves as a great encouragement for us to continue delivering such experiences.

Posted 4 months ago

“Saw a torch I wanted as a gift at a very competitive price. Paid for next day delivery and was delighted when it arrived on time. I would not hesitate to use Toolstore again. Their service is very efficient and professional.”

Helpful Report

Posted 4 months ago

Dear Customer, Thank you so much for your wonderful 5-star rating of ToolStore UK! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with us. We're glad you found the torch you wanted at a competitive price and that our next day delivery service met your expectations. It's fantastic to know that you would not hesitate to use ToolStore again, and we take pride in providing efficient and professional service to our valued customers. Thank you for choosing ToolStore UK, and we look forward to serving you again in the future!

Posted 4 months ago

“Excellent service, good prices and a quick . Only issue was a big chunk out of the box on delivery but that’s down to the courier.”

Helpful Report

Posted 4 months ago

Dear Steven, Thank you so much for your fantastic 5-star rating of ToolStore UK! We truly appreciate your kind words and are thrilled to hear that you had an excellent experience shopping with us. We always strive to provide outstanding service, competitive prices, and prompt delivery, so it's wonderful to know that we met your expectations. We sincerely apologize for the inconvenience caused by the damaged box upon delivery. While we take great care in packaging our products, sometimes mishaps occur during transit, which are beyond our control. However, we will definitely address this issue with our courier to ensure future deliveries are handled with utmost care.

Posted 4 months ago

“exlbprice exl del time”

Helpful Report

Posted 4 months ago

Dear Anthony, Thank you so much for your fantastic 5-star rating of ToolStore UK! We greatly appreciate your support and taking the time to share your positive experience with us. At ToolStore UK, we constantly strive to provide top-notch service, excellent prices, and prompt delivery to our valuable customers. It's wonderful to hear that our efforts have resonated with you and exceeded your expectations.

Posted 4 months ago

“Good service”

Helpful Report

Posted 4 months ago

Dear Adrian, Thank you so much for taking the time to rate ToolStore UK with a fantastic 5-star rating! We truly appreciate your support and are thrilled to hear that you had a positive experience with us. Good service is at the heart of everything we do, and we are delighted that we were able to meet your expectations. We will continue to provide high-quality products and exceptional service to all our valued customers.

Posted 4 months ago

“good choice , competitive prices,delivered promptly after orderng”

Helpful Report

Posted 4 months ago

Dear John, Thank you so much for your generous 5-star rating of ToolStore UK! We greatly appreciate your kind words and continued support as a loyal customer. We are delighted to hear that you found our selection to be a good choice, and our prices to be competitive. Delivering your order promptly after placing it is always our top priority, and we're thrilled that we could meet your expectations. Once again, thank you for taking the time to share your positive experience with us. We look forward to serving you again soon!

Posted 4 months ago

“Great price fast delivery very happy with the service”

Helpful Report

Posted 4 months ago

Dear Paul, Thank you so much for taking the time to leave us a 5-star rating for ToolStore UK! We truly appreciate your support and are thrilled to hear that you had a great experience with us. We are glad to know that you found our prices to be great and that our delivery service was fast and efficient. Customer satisfaction is our top priority, and we are delighted that we were able to meet your expectations.

Posted 4 months ago

ToolStore UK is rated 4.9 based on 2,310 reviews