ToolStore UK Reviews

Name: ToolStore UK
Address: 62 Darlington Street East, Wigan, Lancashire
Rating: 4.89

4.9 Rating 2,534 Reviews

98 %

of reviewers recommend ToolStore UK

4.9

Based on 2,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03330043777

Email:

customerservices@tsukwholesale.co.uk

Location:

62 Darlington Street East,
Wigan
Lancashire
WN1 3AT

Write Your review

Tell us how ToolStore UK made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

ToolStore UK 1 star review on 16th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not used the product yet but it appears to be sound and in its original box. The DPD driver who delivered the product was a cretinous moron. Despite being left instructions to leave product on a small porch at my front door He dumped the product, a box weighing 17.5 kgs on a 77 yr old neighbour who has suffered two heart attacks in the past year. He had no authority to leave this delivery with a neighbour. The product as far as I can tell is fine the delivery was not.”

Helpful Report

Posted 1 month ago

Dear Brendan, Thank you for taking the time to leave a review. We truly appreciate your feedback and make an effort to consider all comments to improve our service. Regarding your experience with DPD's delivery service, they offer a variety of delivery options for customers. For instance, you can choose to have your parcel delivered to a pickup shop, left with a neighbour, or placed in a safe location if you are not going to be home. These options can be authorised through your tracking email or the DPD app. The option to leave the parcel with a neighbour is a standard feature provided by most couriers if the recipient is unavailable. While the neighbour isn't required to accept the parcel, DPD is permitted to attempt delivery to them when the recipient is not at home, as stated in our terms and conditions. Thank you again for sharing your experience. We appreciate you have stated there are no issues with the product, but should you need any further assistance from us, please don’t hesitate to reach out.

Posted 1 month ago

“Ordering was easy & the goods arrived precisely as & when specified. The option to pay a small extra sum for a specific delivery day is useful.”

Helpful Report

Posted 1 month ago

Dear Customer, Thank you for your fantastic 5-star review! We're so happy to hear that you found the ordering process easy and that your goods arrived as scheduled. It's great to know that you appreciated the delivery options we provide. Your satisfaction means the world to us, and we look forward to serving you again at Tool Store UK!

Posted 1 month ago

“All good, excellent price, delivered quickly by a proper courier not someone in a fiat 500 so we knew the exact delivery time. Will definitely look to use again for other equipment.”

Helpful Report

Posted 1 month ago

Dear Mr., Thank you for your wonderful 5-star review! We’re thrilled to know you enjoyed our excellent pricing and experienced quick delivery with a reliable courier. It's always our goal to provide hassle-free service, and we’re glad to hear it made a positive impact. We can't wait to assist you again with your future equipment needs at ToolStore UK!

Posted 1 month ago

“Have put from ToolStore several times so very happy with the products and services.”

Helpful Report

Posted 1 month ago

Dear James, Thank you for your amazing 5-star review! We're delighted to hear that you've had such a positive experience with our products and services at ToolStore UK. Your continued support means a lot to us, and we look forward to providing you with more great products in the future!

Posted 1 month ago

“Excelente”

Helpful Report

Posted 1 month ago

Dear Edwar, Thank you for your excellent 5-star review! We're thrilled to hear that you're satisfied with our service. Your positive feedback encourages us to keep striving for the best. We look forward to serving you again at Tool Store UK!

Posted 1 month ago

“Always top notch service.Will be using again.Best around.”

Helpful Report

Posted 1 month ago

Dear Greg, Thank you so much for your incredible 5-star review! We're thrilled to hear that you find our service top notch and that you'll be coming back for more. Your support truly inspires us to keep delivering the best. We can't wait to serve you again at ToolStore UK!

Posted 1 month ago

“Quick delivery. Great products”

Helpful Report

Posted 1 month ago

Dear Mr Lee, Thank you for your fantastic 5-star review! We're thrilled to hear that you experienced quick delivery and are pleased with our products. Your satisfaction is our top priority, and we can't wait to serve you again at Tool Store UK!

Posted 1 month ago

“Unboxed battery”

Helpful Report

Posted 1 month ago

Dear Panicos, Thank you for sharing your feedback. We apologize for any confusion caused regarding the battery not being supplied in a box. As a power tool wholesaler, we often purchase larger kits in bulk and split them down to offer our customers the best possible prices. In these instances, the item may not be supplied in its branded packaging. We do our best to communicate this on our website to ensure customers are aware when this occurs. We truly appreciate your understanding, and please feel free to reach out if you have any further questions or concerns.

Posted 1 month ago

“The Casleford shop I rate them 10 from 10 Very good.”

Helpful Report

Posted 1 month ago

Dear Customer, Thank you so much for your fantastic 10 out of 10 rating! We only have 1 store and we are based in Wigan in the North West, so we are not sure if you are confusing us with somebody else, but we can see that you did place an order with us recently online for a couple of Dewalt chargers. Thank you for taking the time to leave this review.

Posted 1 month ago

“Excellent service and very competitive price - will definitely be the first place I look for tools in the future”

Helpful Report

Posted 1 month ago

Dear Customer, Thank you so much for your excellent 5-star review! We're thrilled to hear that you found our service to be top-notch and our prices competitive. Your trust in us means everything, and we can't wait to be your first stop for all your tool needs in the future. We're here to help anytime!

Posted 1 month ago

“Didn’t get delivered when it was supposed to”

Helpful Report

Posted 1 month ago

Dear Scott, Our customer services team have reached out to you to discuss this review but we haven't heard back from you, unfortunately. The item you purchased from us is shipped directly from the manufacturer as per the description on our website and your order confirmation, so this does not fall under our standard delivery terms regrettably. We do try to be as transparent as possible on our website to ensure that our customers have enough information before placing an order with us, and this information was available at the point of purchase. Thank you again for taking the time to leave this review, we do read all comments and we try to take any feedback on board where possible. On this occasion, the order was fulfilled correctly from what we can see.

Posted 1 month ago

“Compressive selection of tools was easy to navigate on their website. Competitive pricing and quick delivery.”

Helpful Report

Posted 1 month ago

Dear Bob, Thank you for your fantastic 5-star review! We're thrilled to hear that you found our extensive selection easy to navigate and appreciated our competitive pricing and quick delivery. Your feedback is incredibly valuable to us, and we can't wait to welcome you back to ToolStore UK for your future tool needs!

Posted 1 month ago

“Great service and quick delivery.”

Helpful Report

Posted 1 month ago

Dear Brian, Thank you for your fantastic 5-star review! We're thrilled to hear you enjoyed our service and experienced quick delivery. Your positive feedback truly motivates us to keep delivering the best for our customers. We can't wait to serve you again at ToolStore UK!

Posted 1 month ago

“Great price. Very helpful and fast delivery. Would definitely use again”

Helpful Report

Posted 2 months ago

Dear Alison, Thank you for your fantastic 5-star review! We're thrilled to hear that you found our prices great and experienced helpful, fast delivery. Your kind words encourage us to keep providing excellent service. We look forward to serving you again at ToolStore UK!

Posted 1 month ago

“drill arrived in good order and on time.good service.”

Helpful Report

Posted 2 months ago

Dear Customer, Thank you for your excellent 5-star review! We're pleased to hear that your drill arrived in good order and on time. Providing great service is what we strive for, and your feedback is incredibly appreciated. We look forward to serving you again soon at ToolStore UK!

Posted 1 month ago

“Very good service”

Helpful Report

Posted 2 months ago

Dear Piotr, Thank you for your wonderful 5-star review! We're thrilled to hear that you were pleased with our service. Your positive feedback is invaluable to us, and we look forward to assisting you again at Tool Store UK!

Posted 1 month ago

“Order arrived quickly. No problems.”

Helpful Report

Posted 2 months ago

Dear Julian, Thank you for your excellent 5-star review! We’re pleased to hear that your order arrived quickly and without any issues. Your satisfaction is our priority, and we look forward to serving you again at Tool Store UK!

Posted 1 month ago

“Great service and very quick delivery”

Helpful Report

Posted 2 months ago

Dear Customer, Thank you for your amazing 5-star review! We're delighted to hear that you experienced great service and quick delivery. Your feedback inspires us to keep providing the best for our customers. We can't wait to serve you again at Tool Store UK!

Posted 1 month ago

“fantastic service”

Helpful Report

Posted 2 months ago

Dear Michael, Thank you for your fantastic 5-star review! We're so glad to hear that you had a great experience with our service. Your kind words truly motivate us, and we can’t wait to welcome you back at Tool Store UK!

Posted 1 month ago

“Cheers guys , cheaper than anywhere else”

Helpful Report

Posted 2 months ago

Dear Kyle Thank you for your fantastic 5-star review! We're delighted to hear that you found our prices unbeatable. Your support means a lot to us, and we look forward to serving you again at Tool Store UK!

Posted 2 months ago

ToolStore UK is rated 4.9 based on 2,534 reviews