ToolStore UK Reviews

Name: ToolStore UK
Address: 62 Darlington Street East, Wigan, Lancashire
Rating: 4.90

4.9 Rating 2,306 Reviews

98 %

of reviewers recommend ToolStore UK

4.9

Based on 2,306 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03330043777

Email:

customerservices@tsukwholesale.co.uk

Location:

62 Darlington Street East,
Wigan
Lancashire
WN1 3AT

Write Your review

Tell us how ToolStore UK made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very professional, happy Good price”

Helpful Report

Posted 1 year ago

Thank you very much, Arvydas, for the wonderful 5-star rating of ToolStore UK! We are very proud that you have found our service to be 'very professional' as well as the fact that you were 'happy with the good price'. We appreciate your feedback.

Posted 1 year ago

“Item arived incomplete in a patched up box. Obviously some of the contents were missing. On phoning the assistant said she would investigate what was missing and phone straight back. There was no contact until I 'phonrd again the next day. She then suggested I download the paperwork and print it out for myself I pointed out that I had bought and paid for a new hedge trimmer, not a reject or incomplete item. She then said she would source the original documentetion and send this to me by post This has now been done but it took a week. Not very satisfactory.”

Helpful Report

Posted 1 year ago

Dear Mr McDermott, Thank you for taking the time to leave this review, and we are sorry that you were not 100% satisfied with the service you received. This is not what we expect here at ToolStoreUK, so we will certainly look into your comments internally and also with our courier service. We tried to resolve the matter as quickly as we could for you during our office hours. We are glad to hear that this matter is now resolved, and thank you again for choosing ToolStoreUK. We hope that this unfortunate experience will not deter you from ordering from us in the future.

Posted 1 year ago

“Was a pleasant experience ordering online brilliant service and communication”

Helpful Report

Posted 1 year ago

Dear Tony We are pleased to read that your experience of our service and the delivery were such a positive one and thank you for choosing us for your purchase. We hope to get the opportunity to assist you again in the future.

Posted 1 year ago

“Quick delivery quality tool quality price”

Helpful Report

Posted 1 year ago

Dear Jon Thank you for leaving us a great 5 star review! We strive to provide a fast and efficient service for all our valued customers and we are very pleased that this was your experience and that your goods were received quickly at a great price. Thank you for choosing us for your purchase.

Posted 1 year ago

“Is first time when I ordered the products look OK and arrived on time”

Helpful Report

Posted 1 year ago

Dear Diaconu Gheorghe It is great to read from your comments that your experience of our service was such a positive one and you felt worthy of a five star rating. Our team is always happy to assist with any queries you may have and we look forward to you shopping with us again.

Posted 1 year ago

“After spending £188 not happy to have to pay for return of drill box which I ordered by mistake for drill I bought from you I wish someone had told me that the drill would not fit in the box”

Helpful Report

Posted 1 year ago

Dear Kenneth, Thank you for taking the time to leave this 3 star review. Our returns policy is listed on our website and we are very transparent about the fact that returns costs are to be covered by the customer. Orders that are placed on our website are processed automatically which means that our sales team have no input in processing them. However, we do have a direct contact number for the sales team as well as a 'contact us' section on the website whereby customers can ask questions, check availability and compatibility etc. before placing any orders with us. Our team would have been more than happy to confirm if the drill would fit in the box had you called us, but unfortunately there were no calls from your number. Thank you again for choosing ToolStoreUK for your recent purchase.

Posted 1 year ago

“Next day delivery at best price i found.”

Helpful Report

Posted 1 year ago

Dear Customer Thank you for leaving us a great 5 star review! We strive to provide a fast and efficient service for all our valued customers and we are very pleased that this was your experience and that your goods were received quickly at a great price. Thank you for choosing us for your purchase.

Posted 1 year ago

“All good but would prefer to buy in a store rather than online”

Helpful Report

Posted 1 year ago

Dear Bubbles, Thank you for taking the time to leave this review, we do read all comments and try to take any feedback on board where we can, and we are glad to hear that you were pleased with your order. We do have one shop and the shop and our warehouse are based in Wigan in the North West of England, and we also have an online website where we can deliver to the whole of the UK on a next working day service. Thank you again for your purchase.

Posted 1 year ago

“Brilliant, delivery, product and early delivery.”

Helpful Report

Posted 1 year ago

Dear Peter We are pleased to read that your experience of our service and the delivery were such a positive one and thank you for choosing us for your purchase. We hope to get the opportunity to assist you again in the future.

Posted 1 year ago

“Bought a double drill set . My husband is very happy with it . It was sent very quick .”

Helpful Report

Posted 1 year ago

Dear Jennifer Thank you very much for taking the time to leave us such a great review and we are glad that your husband is happy with your purchase and you with our service. Thank you for choosing us for your purchase and we hope you will keep us in mind for any of your future requirements.

Posted 1 year ago

“Excellent price and good service very pleased with everything highly recommended.”

Helpful Report

Posted 1 year ago

Dear Mohammad Thank you for leaving us a great 5 star review! We strive to provide a fast and efficient service for all our valued customers and we are very pleased that this was your experience and that your goods were received quickly at a great price. Thank you for choosing us for your purchase.

Posted 1 year ago

“Great service, delivery was so quicj”

Helpful Report

Posted 1 year ago

Dear Customer Thank you for leaving us a 5 star review! We hope to get the opportunity to supply to you again in the future.

Posted 1 year ago

“Brilliant service. Very quick delivery with great comms.”

Helpful Report

Posted 1 year ago

Dear Valerie We are pleased to read that your experience of our service and the delivery were such a positive one and thank you for choosing us for your purchase. We hope to get the opportunity to assist you again in the future.

Posted 1 year ago

“Impressive service. Ordered at 15:00, delivered by 13:00 next day. Also was contacted by their team within 15 minutes of order as I had mistakenly selected collection instead of delivery. Also best price around by some way. Would definitely reccommend.”

Helpful Report

Posted 1 year ago

Dear Dave We are so pleased to read that our customer services team was able to assist you with your order and that you are pleased with your purchase and our service. We hope you keep us in mind for any of your future requirements!

Posted 1 year ago

“Great service, payment and delivery went very smoothly.the item arrived on time and in great condition with a good courier dpd which kept me informed all the way and delivered exactly when they said.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating and your kind words about our great service, payment, delivery, and courier! We really appreciate your loyalty in returning to the ToolStore UK. We are so happy that your item arrived on time and in great condition! We look forward to welcoming you back soon.

Posted 1 year ago

“Great Father’s Day gift for my husband of the kids. A”

Helpful Report

Posted 1 year ago

Thank you Kirstine for rating ToolStore UK a 5 star. We are glad that you found a great Father’s Day gift for your husband from the kids! We hope you continue to enjoy the products and services from ToolStore UK.

Posted 1 year ago

“Excellent service”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of ToolStore UK! We're delighted that you rated our service as excellent. We appreciate your support and look forward to serving you again in the future!

Posted 1 year ago

“really helpful and friendly staff, web site easy to use and one of the cheapest places for new tools .”

Helpful Report

Posted 1 year ago

Thank you so much for the 5 star rating! We're so pleased you had such a positive experience with our really helpful and friendly staff, easy to use website, and low prices! We appreciate your kind words and support. Thanks again!

Posted 1 year ago

“Very quick delivery”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of ToolStore UK, Steven! We're so glad to hear that you had a great experience with our very quick delivery. We truly appreciate your feedback.

Posted 1 year ago

“Excellent value and service, could not fault”

Helpful Report

Posted 1 year ago

Thank you so much Rob for your 5 star rating! We are delighted to hear you had an excellent value and service experience. We are so thankful for your feedback.

Posted 1 year ago

ToolStore UK is rated 4.9 based on 2,306 reviews