ToolStore UK Reviews

Name: ToolStore UK
Address: 62 Darlington Street East, Wigan, Lancashire
Rating: 4.90

4.9 Rating 2,307 Reviews

98 %

of reviewers recommend ToolStore UK

4.9

Based on 2,307 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03330043777

Email:

customerservices@tsukwholesale.co.uk

Location:

62 Darlington Street East,
Wigan
Lancashire
WN1 3AT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items received as promised”

Helpful Report

Posted 1 year ago

Dear Mrs gosling We are pleased to read that your experience of our service and the delivery were such a positive one and thank you for choosing us for your purchase. We hope to get the opportunity to assist you again in the future.

Posted 1 year ago

“Quick delivery and a good price”

Helpful Report

Posted 1 year ago

Thank you Jonathan for your five star rating of ToolStore UK! We're glad to hear you had a good experience with our quick delivery and good price. We appreciate your loyalty and we look forward to having you as a returning customer.

Posted 1 year ago

“Order placed and the Makita Makita DGA452Z arrived in the delivery window. Excellent service”

Helpful Report

Posted 1 year ago

Dear Michael, Thank you so much for your 5 star rating of ToolStore UK. We are so glad you were happy with your order placed and the Makita DGA452Z arriving in the delivery window. Thank you for your excellent service!

Posted 1 year ago

“Quick, efficient service. Items packed, securely and next day delivery as touted.”

Helpful Report

Posted 1 year ago

Thank you, Cliff, for the 5-star rating of ToolStore UK! We're so glad you enjoyed our quick, efficient service with securely packed items and next day delivery as promised. We appreciate your order and valuable feedback.

Posted 1 year ago

“First class service and delivery.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of ToolStore UK! We're delighted to hear that you are enjoying our "first class service and delivery." We really appreciate your kind feedback.

Posted 1 year ago

“Great service! Will definitely use again.”

Helpful Report

Posted 1 year ago

Dear Customer We are pleased to read that your experience of our service and the delivery were such a positive one and thank you for choosing us for your purchase. We hope to get the opportunity to assist you again in the future.

Posted 1 year ago

“excellent service! best price I could find online. This is where I shop from now on, should I need items they sell.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of ToolStore UK! We are so glad to hear that you found our prices to be the best you could find online and that you'll be a recurring customer. We really appreciate your feedback and loyalty. Reviews such as this one really make our day, as our entire team works hard in the background to ensure that we offer the best value and service for our customers, so thank you again Brian for this fantastic review!

Posted 1 year ago

“Great service, free delivery the next day”

Helpful Report

Posted 1 year ago

Thank you so much Simon for your 5 star rating of ToolStore UK! We're glad to know that you found our great service and free next day delivery satisfactory. We really appreciate your kind words.

Posted 1 year ago

“Fantastic service kept informed all the way through delivery we'll pleases welldone”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of ToolStore UK, Richard! We are very grateful for your positive review and delighted that you had a good experience with our fantastic service. We will continue to work hard to provide you with the best possible service. Thank you again!

Posted 1 year ago

“Very pleased with ToolStoreUK, I’ve purchased a number of tools from them and will continue to use them.”

Helpful Report

Posted 1 year ago

Dear John, Thank you for taking the time to leave this review and for being a repeat customer of ToolStoreUK - we really appreciate it and your comments are most appreciated. As Trustpilot is a place to review our service and you have rated us 3/5, we would love to hear if there is anything that we could do differently next time or where you feel we could improve so that we could look to review our service levels and achieve those additional 2 stars? We are always aiming to improve and offer the best possible service for our valued customers, so we actively seek feedback for this reason. Please feel free to email our customer services team on customerservices@toolstoreuk.co.uk with any suggestions or additional comments as we would love to hear from you. Thanks again for your lovely comments.

Posted 1 year ago

“Ordered and paid online, delivered as ordered promptly.”

Helpful Report

Posted 1 year ago

Thank you for your 5 star rating of ToolStore UK, Aidan. We are so pleased that you were happy with your online ordering and delivery process. We truly appreciate your custom and would love to serve you again!

Posted 1 year ago

“Very easy to order and outstanding delivery time.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of ToolStore UK, Connor! We really appreciate it and we're glad to hear you found it very easy to order from us and that the delivery time was outstanding. We work hard to ensure that we offer the best service for our valued customers, so this review is very much appreciated!

Posted 1 year ago

“This was the first time I used Toolstore UK and was impressed. They were cheaper then anyone else and the Makita pressure washer I ordered arrived in 2 days. It was well packaged and works a treat. Excellent service and will definitely use them again.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating of ToolStore UK, Paul. We're thrilled to know that you found the Makita pressure washer you ordered from us to be both cheaper than anyone else and of a high quality. Your favorable feedback means so much to us and we appreciate you taking the time to give us your review and especially for being a repeat customer. We look forward to doing business with you again soon.

Posted 1 year ago

“great service”

Helpful Report

Posted 1 year ago

Dear Philip We are pleased to read that your experience of our service and the delivery were such a positive one and thank you for choosing us for your purchase. We hope to get the opportunity to assist you again in the future.

Posted 1 year ago

“Toolstore have a great easy website, the item I ordered arrived on time and was as good as described very pleased with them as this was my first purchase.”

Helpful Report

Posted 1 year ago

Thank you so much, Paul, for your wonderful 5-star rating of ToolStore UK! We're delighted to hear that our website was easy to navigate and that the item that you ordered arrived on time and as expected. Our whole team works hard in the background to ensure that we offer a simple ordering process and great service our customers, so we are delighted that this was your experience!

Posted 1 year ago

“Tool store always have in stock what I need and at reasonable prices.”

Helpful Report

Posted 1 year ago

Thank you so much for the five star rating, Alan. We are delighted to hear that ToolStore UK always has what you need in stock and at reasonable prices as this is exactly what we strive to achieve. We greatly appreciate your loyalty and are thankful to have your repeated business.

Posted 1 year ago

“ease of ordering and use a reputable courier service whom keep you informed of your parcels progress to your delivery address”

Helpful Report

Posted 1 year ago

Thank you Paul for your 4 star rating of ToolStore UK! We are very pleased to hear that you appreciate our ease of ordering and efficient use of a reputable courier service to keep you informed of your parcel's progress. Thank you for your custom, and we look forward to serving you again soon.

Posted 1 year ago

“Very happy thank you”

Helpful Report

Posted 1 year ago

Thank you Alan for your 5 star rating of ToolStore UK. We are very happy to have earned your trust and loyalty as a repeat customer. Thank you for your ongoing support – it goes a long way!

Posted 1 year ago

“Received a defective generator. From the moment I contacted ToolStoreUK I felt their customer service was inadequate. The onus was put back on me to sort problem with the supplier. Problem was sorted by Stephills but no further communication from ToolStoreUK. Will never by another product from ToolStoreUK and would not recommend to anyone.”

Helpful Report

Posted 1 year ago

Dear Tristan, Thank you for taking the time to leave this review, we do read all comments and we try to take any feedback on board where we can. Firstly, we are sorry for the issues regarding this order and that you felt our customer service was inadequate. Where a customer reports an issue or fault with an item, we usually need to inspect the goods in the first instance in order to determine the nature of the fault as detailed in our terms and conditions. Due to the type of product that you had ordered from us, unfortunately this needed to be inspected by the manufacturer as we have no facilities on site to complete an inspection in house. I understand that this matter was resolved within a few days of the issue being reported to us. Thank you again for taking the time to leave a review, we do genuinely read all reviews and it is always our intention to resolve issues with our customers as soon as possible. We are sorry that you were disappointed on this occasion, that is never our intended outcome.

Posted 1 year ago

“Website easy to use and safe payment transactions, great delivery time and updates tracking parcel, item delivered on time and great packaging, will use Toolstore again”

Helpful Report

Posted 1 year ago

Thank you so much Fiona for your 5 star rating of ToolStore UK! We really appreciate your feedback and are so happy to hear that you had a great experience using our website, that you were happy with our safe payment options, were delighted with our delivery time and our delivery updates as well as the packaging and delivery time of your item. We are thrilled that you will be using ToolStore again and thank you for being a loyal and repeat customer!

Posted 1 year ago

ToolStore UK is rated 4.9 based on 2,307 reviews