ToolStore UK Reviews

Name: ToolStore UK
Address: 62 Darlington Street East, Wigan, Lancashire
Rating: 4.89

4.9 Rating 2,417 Reviews

97 %

of reviewers recommend ToolStore UK

4.9

Based on 2,417 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03330043777

Email:

customerservices@tsukwholesale.co.uk

Location:

62 Darlington Street East,
Wigan
Lancashire
WN1 3AT

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ToolStore UK 1 star review on 16th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Description not clear enough, resulted in buying the wrong lawn mower. Wanted wireless electric. Now the wire got trapped under the lawn more and broke. Giving extra two stars for quick email responses.”

Helpful Report

Posted 1 year ago

Dear Maria, Thank you for taking the time to leave this review, we do read all comments and we try to take any feedback on board where we can. Regarding the item you purchased from us, our website does clearly explain that this is a 240v machine meaning it is powered by being plugged into the mains electric, and therefore is not 'wireless'. It sounds like you were looking for a battery powered machine and these would not be classed as electric as they are powered by batteries. These are 2 different things, unfortunately. I hope this helps to clarify this for you. Had you realised that you had ordered the wrong item, we do accept returns within 30 days providing that the item is unused and in the original packaging, but unfortunately you have confirmed that this item has been used. Thank you for your purchase.

Posted 1 year ago

“Absolutely brilliant company toolstore uk Bought a drill driver”

Helpful Report

Posted 1 year ago

Thank you so much, Caroline, for your 5-star rating of ToolStore UK! We are delighted that you found the drill driver you purchased from us absolutely brilliant. We are also very appreciative for you being a loyal customer!

Posted 1 year ago

“Excellent,friendly and very fast service!!”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating of ToolStore UK! We really appreciate your wonderful feedback - it’s so wonderful to hear that you had an excellent, friendly and very fast service! Thank you for being such a loyal customer, we look forward to welcoming you back again soon.

Posted 1 year ago

“As always excellent service.”

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Posted 1 year ago

Thank you so much for your 5 star rating of ToolStore UK, Robert! We truly appreciate your kind words and are delighted to hear that you had an enjoyable experience with us. As always, we strive to offer excellent service and value your loyalty as a returning customer.

Posted 1 year ago

“Safely packed 👍”

Helpful Report

Posted 1 year ago

Dear Piotr Thank you for leaving us a 5 star review! We hope to get the opportunity to supply to you again in the future.

Posted 1 year ago

“Great price and great service. Ordered one-day free delivery the next. My new lawnmower works a treat. Will use Toolstore UK in the future.”

Helpful Report

Posted 1 year ago

Dear Jacqueline We are pleased to read that your experience of our service and the delivery were such a positive one and thank you for choosing us for your purchase. We hope to get the opportunity to assist you again in the future.

Posted 1 year ago

“Very happy 😃, cheaper than all others and delivery on time”

Helpful Report

Posted 1 year ago

Dear Stefan Thank you for leaving us a great 5 star review! We strive to provide a fast and efficient service for all our valued customers and we are very pleased that this was your experience and that your goods were received quickly at a great price. Thank you for choosing us for your purchase.

Posted 1 year ago

“Superb delivery time/speed. Well packaged. Product working great”

Helpful Report

Posted 1 year ago

Dear Tristan Thank you very much for taking the time to leave us such a great review and we are glad that you're happy with your purchase and our service. Thank you for shopping with us and we hope you will keep us in mind for any of your future requirements.

Posted 1 year ago

“Not a great deal to say really since the product I ordered was not right. But dealing with the team at Tool store was really easy and they provided me with all of the help to return the product. I was kept informed of the delivery back to Toolstore and informed of my reimbursement - a good company to deal with”

Helpful Report

Posted 1 year ago

Dear Customer We're really pleased to read from your comments that our team members could assist you with your return and that you felt we did this in an efficient and helpful manner. We hope to get the opportunity to assist you again with any of your tool and accessory requirements.

Posted 1 year ago

“Highly recommended by Makita and they were correct with excellent service by Toolstore”

Helpful Report

Posted 1 year ago

Thanks so much for the 5 star rating, Michael! We really appreciate it! We're so glad that Makita recommended us and that you had excellent service from us at ToolStore UK!

Posted 1 year ago

“What a fantastic company very competitive prices I have searched the internet for a product that was not stocked by the usual crowd but these guys not only were cheaper they had it in stock and delivered next day without any more cost would highly recommend”

Helpful Report

Posted 1 year ago

Thank you so much, Stephen for your 4 star rating of ToolStore UK! We really appreciate you taking the time to share your positive experience. It's wonderful that you were able to find the product you needed, at a competitive price, and with fast delivery service. We strive to provide the best service and prices possible, and this means the world to us. We would love to know if we could have done anything slightly differently to achieve the extra star, so if you have any additional feedback please feel free to contact our team on customerservices@toolstoreuk.co.uk.

Posted 1 year ago

“Order was delivered quickly and was delighted with the service.”

Helpful Report

Posted 1 year ago

Thanks so much, Jim, for the lovely 5-star rating! We're delighted to hear that your order was delivered quickly and that you were delighted with the service. We truly appreciate your loyalty and hope to continue seeing you around ToolStore UK!

Posted 1 year ago

“Very professional, happy Good price”

Helpful Report

Posted 1 year ago

Thank you very much, Arvydas, for the wonderful 5-star rating of ToolStore UK! We are very proud that you have found our service to be 'very professional' as well as the fact that you were 'happy with the good price'. We appreciate your feedback.

Posted 1 year ago

“Item arived incomplete in a patched up box. Obviously some of the contents were missing. On phoning the assistant said she would investigate what was missing and phone straight back. There was no contact until I 'phonrd again the next day. She then suggested I download the paperwork and print it out for myself I pointed out that I had bought and paid for a new hedge trimmer, not a reject or incomplete item. She then said she would source the original documentetion and send this to me by post This has now been done but it took a week. Not very satisfactory.”

Helpful Report

Posted 1 year ago

Dear Mr McDermott, Thank you for taking the time to leave this review, and we are sorry that you were not 100% satisfied with the service you received. This is not what we expect here at ToolStoreUK, so we will certainly look into your comments internally and also with our courier service. We tried to resolve the matter as quickly as we could for you during our office hours. We are glad to hear that this matter is now resolved, and thank you again for choosing ToolStoreUK. We hope that this unfortunate experience will not deter you from ordering from us in the future.

Posted 1 year ago

“Was a pleasant experience ordering online brilliant service and communication”

Helpful Report

Posted 1 year ago

Dear Tony We are pleased to read that your experience of our service and the delivery were such a positive one and thank you for choosing us for your purchase. We hope to get the opportunity to assist you again in the future.

Posted 1 year ago

“Quick delivery quality tool quality price”

Helpful Report

Posted 1 year ago

Dear Jon Thank you for leaving us a great 5 star review! We strive to provide a fast and efficient service for all our valued customers and we are very pleased that this was your experience and that your goods were received quickly at a great price. Thank you for choosing us for your purchase.

Posted 1 year ago

“Is first time when I ordered the products look OK and arrived on time”

Helpful Report

Posted 1 year ago

Dear Diaconu Gheorghe It is great to read from your comments that your experience of our service was such a positive one and you felt worthy of a five star rating. Our team is always happy to assist with any queries you may have and we look forward to you shopping with us again.

Posted 1 year ago

“After spending £188 not happy to have to pay for return of drill box which I ordered by mistake for drill I bought from you I wish someone had told me that the drill would not fit in the box”

Helpful Report

Posted 1 year ago

Dear Kenneth, Thank you for taking the time to leave this 3 star review. Our returns policy is listed on our website and we are very transparent about the fact that returns costs are to be covered by the customer. Orders that are placed on our website are processed automatically which means that our sales team have no input in processing them. However, we do have a direct contact number for the sales team as well as a 'contact us' section on the website whereby customers can ask questions, check availability and compatibility etc. before placing any orders with us. Our team would have been more than happy to confirm if the drill would fit in the box had you called us, but unfortunately there were no calls from your number. Thank you again for choosing ToolStoreUK for your recent purchase.

Posted 1 year ago

“Next day delivery at best price i found.”

Helpful Report

Posted 1 year ago

Dear Customer Thank you for leaving us a great 5 star review! We strive to provide a fast and efficient service for all our valued customers and we are very pleased that this was your experience and that your goods were received quickly at a great price. Thank you for choosing us for your purchase.

Posted 1 year ago

“All good but would prefer to buy in a store rather than online”

Helpful Report

Posted 1 year ago

Dear Bubbles, Thank you for taking the time to leave this review, we do read all comments and try to take any feedback on board where we can, and we are glad to hear that you were pleased with your order. We do have one shop and the shop and our warehouse are based in Wigan in the North West of England, and we also have an online website where we can deliver to the whole of the UK on a next working day service. Thank you again for your purchase.

Posted 1 year ago

ToolStore UK is rated 4.9 based on 2,417 reviews