ToolStore UK Reviews

Name: ToolStore UK
Address: 62 Darlington Street East, Wigan, Lancashire
Rating: 4.90

4.9 Rating 2,310 Reviews

98 %

of reviewers recommend ToolStore UK

4.9

Based on 2,310 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03330043777

Email:

customerservices@tsukwholesale.co.uk

Location:

62 Darlington Street East,
Wigan
Lancashire
WN1 3AT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Box was open I expected it closed and sealed But other than that I think I got everything 🥹”

Helpful Report

Posted 3 months ago

Dear Sean, Thank you for taking the time to leave this review, we do read all comments and we try to take any feedback on board where possible. We are sorry that the parcel was open slightly on arrival, but we are pleased to hear that all contents were there as expected. We will review this internally here to see if we can make any improvements regarding this particular product. We use DPD as our courier partner and the majority of our parcels arrive in pristine condition with no issues, so we are confident that this is an isolated incident. Thank you again for taking the time to leave us a review, and we hope that you enjoy using your new grass trimmer.

Posted 3 months ago

“Very good wouldn’t hesitate to deal with them again”

Helpful Report

Posted 3 months ago

Dear Customer Thank you for leaving a great 5 star review! We look forward to serving you again in the future and ensuring that your shopping experience remains top-notch.

Posted 3 months ago

“The only company I've used that understands customers needs and gives a large range of delivery options. We decided to call at our granddaughters to give them a hand with the garden and required a Grass Strimmer for the following day which was a Saturday. We arrived at 12.00 and as they opened the door the Courier pulled up with the Strimmer....the mission was accomplished. Great company with an Excellent Delivery Service that will definitely be used again....”

Helpful Report

Posted 3 months ago

Dear Kevin We appreciate your recommendation and are grateful to have earned your trust. Should you ever need anything in the future, please don't hesitate to reach out. We're here to provide you with the best tools and service possible. Thank you for choosing us for your purchase.

Posted 3 months ago

“Very quick delivery and very good price.”

Helpful Report

Posted 3 months ago

Dear Brenda We are very glad to read that you are pleased with your purchase and you found our service great! We hope to get the opportunity to assist you again in the future.

Posted 3 months ago

“Great experience again, very good prices and quick delivery.”

Helpful Report

Posted 3 months ago

Dear Paul Thank you for leaving us a great 5 star review. We are very glad to read that your experience of our service and prices was such a positive one. We hope you will keep us in mind for any of your future requirements.

Posted 3 months ago

“Excellent product does excellent job quick & easy”

Helpful Report

Posted 3 months ago

Dear Scott Thank you for taking the time to leave us a great review and 5 star rating! We hope you will shop with us again in the future.

Posted 3 months ago

“Good priced and selection of tools. Very easy to use and good prompt delivery.”

Helpful Report

Posted 3 months ago

Dear Daniel We are glad we had just what you needed at a good price and our partners at DPD delivered your parcel to you quickly. Thank you for choosing us for your purchase!

Posted 3 months ago

“The experience was excellent. I spoke to a gentleman called Martin twice and received all the information on the hedge cutter I bought in a professional, helpful and courteous manner”

Helpful Report

Posted 3 months ago

Dear Richard Thank you for taking the time to leave your excellent review of the service you received from our team member. We will certainly pass on your comments, as we know Martyn will be glad that he was able to assist with your enquiry and to read your great comments!

Posted 3 months ago

“Ordered 36v circular saw on Thursday, very pleased with everything, price was unbeatable, expected delivery on following Tuesday but it arrived on the Saturday. Will definitely use you guys again.”

Helpful Report

Posted 3 months ago

Dear David Thank you for your great review and 5 star rating! We are glad that your experience of our service was such a positive one and hope you will shop with us again in the future.

Posted 3 months ago

“First class service. 1st time I have ordered from Toolstore, Delivery was quick and price very competitive.Will definately shop again.”

Helpful Report

Posted 3 months ago

Dear Ernest, Thank you so much for your outstanding 5-star rating of Tool Store UK! We truly appreciate your kind words and the time you took to share your feedback. We are thrilled to hear that you had a positive experience with our first-class service. We look forward to serving you again in the future and ensuring that your shopping experience remains top-notch.

Posted 3 months ago

“I have already been in contact with a very polite lady called Emma regarding my purchase, however your policy of not accepting returns which have been used is very disappointing ( how would I know if a tool is not fit for purpose until it has used?)the makita duc 150 is the worst tool I have ever bought and in future I will buy in store rather than online”

Helpful Report

Posted 3 months ago

Dear Chris, Thank you for taking the time to leave this review, we do read all comments and we try to take any feedback on board where we can. Our returns policy can be found on our website and we are very transparent that we will accept returns on unwanted within 30 days, as long as the item is unused and in the original packaging. This is in line with your consumer rights regarding the same and can be found here: https://www.toolstoreuk.co.uk/returns. Customers agree to our terms and conditions when they place an order with us. In terms of faulty items, this does work slightly differently depending on the issue and a few other factors, and our customer services team have been discussing this with you via email. We are still waiting on a response from you on our latest email which was sent on Monday (16.09). In order for us to advise you correctly regarding the next steps, could you kindly reply to that email with the requested information so that we can continue to liaise with you regarding this matter. Kind Regards ToolStoreUK

Posted 3 months ago

“We are a small joiner business in Scotland. We ordered a Dewalt M Class extractor a few months ago - it has been great so we came back to Tool Store for a second one. It got delivered and I realised I had ordered the wrong voltage. I phoned customer service, spoke to Cheryl and got it all sorted out in 5 minutes! She was able to arrange uplift, advise on the refund process and provided a link for email reminder as the extractor I wanted was out of stock. The following week, I got the email to tell me it was back in stock so I bought it! Great customer service from Cheryl, phone answered quickly, emails responded to within minutes, good advice given. I could have bought this from another supplier but the level of service made me wait and come back to Tool Store! Thanks :-)”

Helpful Report

Posted 3 months ago

Dear Rachel, Thank you for your incredible 5-star review! We’re delighted to hear how well the Dewalt M Class extractor has been working for your joinery business. It's fantastic to know that Cheryl provided you with efficient service and all the assistance you needed to sort out your order. Your kind words about our customer service truly motivate us to keep delivering the best experience possible. We’re thrilled that you chose to come back to ToolStore UK, and we can't wait to help you again in the future! Thanks again!

Posted 2 months ago

“Great website helpful and very fast service WILL BE BACK.👍👍”

Helpful Report

Posted 3 months ago

Dear Customer Thank you so much for your 5-star rating and feedback. We truly appreciate your support and are thrilled to hear that we have exceeded your expectations, and we can't wait to welcome you back soon. 👍👍

Posted 3 months ago

“Excellent service. Products selected seems to be competitively priced, ordered online, dispatched immediately and received in 2 days. Superb service.”

Helpful Report

Posted 3 months ago

Dear Philip, Thank you so much for your kind 5-star rating of ToolStore UK! We truly appreciate your feedback and are thrilled to hear that you had an excellent experience with our service. It is great to know that you found our products to be competitively priced and that you were satisfied with the convenience of ordering online. We strive to provide efficient service, and we are pleased that your order was dispatched immediately and delivered to you within just 2 days.

Posted 3 months ago

“10/10 experience from order to delivery. Delivery was earlier than estimated.”

Helpful Report

Posted 3 months ago

Dear Customer, Thank you so much for your amazing 5-star rating of ToolStore UK! We greatly appreciate your support and feedback. It brings us immense joy to know that you had a 10/10 experience from order to delivery.

Posted 3 months ago

“Good price, in fact cheapest on internet fast delivery and item new condition,”

Helpful Report

Posted 3 months ago

Dear Mark, Thank you for taking the time to give ToolStore UK a 5-star rating! We greatly appreciate it. We're thrilled to hear that you found our prices to be the cheapest on the internet and that the delivery was fast. We take great pride in delivering items in new condition, and we're glad that you were satisfied with the product. Thanks again for choosing ToolStore UK!

Posted 3 months ago

“First class service”

Helpful Report

Posted 3 months ago

Dear Customer, Thank you so much for your fantastic 5-star rating and review of ToolStore UK! We truly appreciate your kind words and are delighted to hear that you received first-class service from us. At ToolStore UK, providing top-notch customer service is our utmost priority, and we are thrilled to know that we met your expectations. Your satisfaction is what drives us to constantly strive for excellence in everything we do. We look forward to serving you again in the future, and please do not hesitate to reach out to us if you ever need further assistance. Thank you once again for choosing ToolStoreUK!

Posted 3 months ago

“Delivered the next day after ordering, great service. Had been looking at this hose and the sale price was good. Happy with my order”

Helpful Report

Posted 3 months ago

Dear Martin, Thank you so much for your excellent 5-star rating of ToolStore UK! We truly appreciate your kind feedback. We are delighted to hear that you received your order promptly, and that you found our service to be great. It is always our priority to provide fast and efficient delivery to our valued customers.

Posted 3 months ago

“Very professional company. Easy to deal with. Very quick postage. The product was exactly as described. Thank you”

Helpful Report

Posted 3 months ago

Dear Diane, Thank you so much for your amazing 5-star rating of ToolStore UK! We appreciate your kind words and are thrilled to know that you found us to be a very professional company, easy to deal with, and were pleased with the quick postage. We take great pride in delivering products exactly as described, and your satisfaction is our utmost priority.

Posted 3 months ago

“Items arrived on time and well packaged. Easy to order and at a reasonable price. Will use again.”

Helpful Report

Posted 3 months ago

Dear Klaus, Thank you so much for your 5-star rating of ToolStore UK! We greatly appreciate your feedback and are thrilled to hear that your items arrived on time and in well-packaged condition. We are glad that ordering was easy for you, and we pride ourselves on providing our customers with reasonable prices. It's fantastic to know that you had such a positive experience and we look forward to serving you again in the future.

Posted 3 months ago

ToolStore UK is rated 4.9 based on 2,310 reviews