“My review is based solely on the buying experience... don't bother ordering on an iPad. It's shockingly bad. My mother is buying a shed for us, so she called. Was told she couldn't order to a different delivery address than to an invoice address. Although you can on the Web page??!! I ended up having to do from my work computers. The Web page is very convoluted and some filters available on the iPad were not available on the Web browser... very frustrating..
I've heard nothing but good things about the sheds, so fingers 🤞”
“I am very impressed with the build quality of Tiger sheds and would highly recommend them. I already have a small summerhouse from Tiger, bought around the time of the Pandemic. It was tricky to assemble - you do need someone who's able to help to assemble it. I ordered my new shed at one of their showrooms where I was able to view some ready assembled sheds and summerhouses and this helped me to decide what to go for. I also paid to have my shed installed as I am unable to do this myself.”
“Neil at tiger sheds in pulborough was very helpful and informative.
It was nice to actually see the sheds erected as had we not seen them we would have chosen the wrong shed.”
“I’m sure my problems with beading for the shed I bought from you are well documented having spoken with customer service and exchanged several emails. Your handling of a simple matter has been appalling.”
“We ordered via Woodlands at Horsforth after seeing the show site. Very solid construction. Caroline from Woodlands was excellent in advising and discussing. We chose the Elite Pent, which Caroline ordered for us.”
“Very easy and helpful ordering. Delivery just as promised and the installation excellent. I would certainly recommend Tiger to friends and family. Pleased Ive got a Tiger in my garden.”
“Bought a shed a year ago, just purchased their wood preserver to make sure the shed stays in the fantastic condition it was when it was put together.
My experience anything Tiger is brilliant. The ordering, paying, delivery and quality is 2nd to none and would highly recommend to anyone. I love my Tiger shed”
“Ordered the shed on tigers website. Amazing choice and lots of options to upgrade on different aspects ( floor,lighting, doors, etc).Really impressed with 10 percent discount and especially with the option to spread the cost with klarna. I did!”
“Disappointed. I don’t really trust Tiger any more.
If TigerSheds put half the effort they put into Branding and Marketing into Customer Service and simply Manufacturing this would be a very different review.
More worryingly, at the moment I think it is certain that this review will not be visible from the Tiger website – by default it only shows 4 and 5 star reviews, but even when you select “All Reviews” it doesn’t seem to show any negative ones, even though they are there on the independent sites. Mostly they seem to be similar tales to mine – missing or faulty parts then great difficulty getting any sense out of Tiger and an over-whelming lack of urgency on Tiger’s part.
Most of my new shed arrived over a week ago, however, some parts are missing completely, another is cracked and one of the roof panels is misaligned amongst other things. I emailed TigerSheds on the night it was delivered and phoned around 9am the next morning. Could see my email, “someone would look into it and get back to me with delivery date, though could be two weeks, depending on when anything is being sent your way” – this is a company that claims to be able to deliver you a shed next day, but will send you part of a shed only when it suits them… I had mentioned a couple of parts with knot holes “wood has knots” – I tried to point out that it has knots, but not necessarily knot HOLES, but not sure whether those parts are being replaced – because 9 days later and despite further emails and phonecalls from me I have only got as far as they will send things a week on Friday.
Since there is going to have to be another delivery I had pointed out that two small bits of wood that should have been 110mm were actually short – it is hard to be sure, but I think there will be a noticeable gap when the shed is up. This must be about the cheapest part in the Tiger inventory, it is basically an offcut, Still this could only be replaced if I sent photographic evidence. This illustrates two things about Tiger: firstly everything is on their terms for their convenience and secondly on closer inspection everything is a bit substandard – when I took the photos I found that not only are the pieces too short, they are not cut square either. Because we are keen to get the shed up as soon as possible, we have painted the panels while we wait for the rest – and discovered two door hinges not properly screwed on, full thickness splits through panels, which I have filled and a number of nails which have missed the frame. On the first point, look carefully at Tiger’s much touted 20 year guarantee, I genuinely wonder whether anyone has ever claimed against it – there is quite a demanding list of requirements for it to be valid.
If you place an order (I recommend you don’t) you will receive a follow up email “Missing Something _________?” in which you will be invited to add TigerSkin Preserver or Tiger Silicone Sealant to your order. This was the point at which I realised that the shed is essentially untreated when it’s delivered – I was told on the phone “the treatment we (Tiger) apply is only to protect it in transit, it must be treated again by the customer” and the sealant? - That is because although the glass has been fitted in the windows (so you have all the fun of masking it off before you paint/treat) the guarantee is void unless the customer seals them inside and out. And to round it off, though the shed is free delivery and although they have invited you to add things to your order actually they want a further £13.99 delivery charge, look carefully it is all there in the small print…
Before delivery you will receive a lengthy email about what they won’t do and how they are only going to dump it on the kerb outside your house etc, etc. You won’t get anything as useful as a delivery time until the actual day of delivery. The delivery itself was actually the one thing that has exceeded my expectations – the bloke was really helpful and did bring the pallet up the drive and put it where I wanted it. It turned out he didn’t work for Tiger, he didn’t even know it was a shed.
I would so much rather have been building my shed than writing this review. The 17 day delay has caused real inconvenience, about which Tiger appear to care nothing. Perhaps there are circumstances beyond their control, but they could so easily be more forthcoming with information and they totally ignore some emails.
Tiger are fond of saying “Beware of Imitations”, but please, – Be Aware of Imitations: you can almost certainly get just as good a shed from someone in your local area, who will actually care about whether it is all there and properly made and who you will be able to get some sense out of if it isn’t. Good luck!”
“Personal service via telephone was fantastic. However, trying to get an order placed via website proved difficult. Hoping that the quality of product lives up to description.”
