The Natural Love Company Reviews

Name: The Natural Love Company
Address: The Natural Love Company, Post Office, Menheniot, The Natural Love Company, Post Office, Menheniot, Liskeard
Rating: 4.82

4.8 Rating 2,499 Reviews

97 %

of reviewers recommend The Natural Love Company

4.8

Based on 2,499 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5

Visit Website

Phone:

020 3951 8054

Email:

satisfaction@thenaturallovecompany.com

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The Natural Love Company 5 star review on 4th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great company very fast and discreet delivery! Highly recommend”

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Posted 1 year ago

“l had a great experience purchasing from The Natural Love Company. I love that they have a purpose that’s beyond what they sell.”

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Posted 1 year ago

“Toys are great but need some lower speed settings!”

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Posted 1 year ago

“Love the bundle option as it gave me more options to choose from as a first timer. I appreciate the privacy in the shipping and love how each item came with it own cute bag.”

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Posted 1 year ago

“Lovely company, with a great ethos. had some issue with my delivery and the response was very prompt and the problem was sorted very quickly. Products came in lovely bags. Would recommend!”

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Posted 1 year ago

“Wonderful, high-quality stuff. I also appreciate the muted colours and beautiful designs of these toys. Totally worth the money!”

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Posted 1 year ago

“Brilliant product, brilliant customer services”

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Posted 1 year ago

“Really impressed with the company. Once I made my first purchase I didn’t receive a lot of email traffic from the company which at first caught me off guard because I’m used to companies bombarding your email - then I realized how much I loved the hands off approach! Between an excellent product and not getting a million emails from them, it all actually made me come back to their website for a second purchase. Won’t be buying from anywhere else anytime soon.”

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Posted 1 year ago

“Lovely products and ethos”

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Posted 1 year ago

“Love this product. Very satisfying! Will buy more!”

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Posted 1 year ago

“Great lube no sticky gloop.”

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Posted 1 year ago

“Good quality products.”

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Posted 1 year ago

“Wonderful quick delivery, easy to deal with and great service”

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Posted 1 year ago

“their toy came fast and with a free lube.”

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Posted 1 year ago

“I was excited about purchasing because I loved the branding and everything about the website/descriptions. When I received the product it was not what I had in mind for a few reasons and so within a day I had emailed them to return it thinking it would be a simple return because the website says "365 day satisfaction promise". After multiple emails, from multiple employees, I am not able to do the return. My experience was the opposite of what the website states, I would not recommend this brand. Hopefully you like the product, but know that you have very low chance of returning without losing out on money if you don't like it.”

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Posted 1 year ago

Hi Anonymous, I am sorry that you decided not to return the toys for a full refund, as we offered you on numerous occasions. For clarity, as per our 365 satisfaction promise, we offer a full refund, or exchange, on any toy you're not completely satisfied with. We understood the reason you choose not to return the items is that you expected a free returns label, which we currently only offer to our UK customers, as per our returns policy in your geography, we are unable to provide such a label for you and ask that you return via your local courier / postal service. We further explained you could use an economy slow shipping option at minimal cost for the return and when we receive proof of dispatch, we would issue the full refund you requested immediately. You decided not to do this. We're sorry for this unfortunate situation but feel we have done everyhting in our power to resolve this for you. As it happens you've decided to keep the toys and we wish you the best, Satisfaction Team @ The Natural Love Company

Posted 1 year ago

“Great service and great product received”

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Posted 1 year ago

“I have ordered the trio Cleaner-lube-massage oil. The quality is very good I love the product. Although I had a little issue with the package as one of them licked out but I have to say that the customer service is super responsive and the shipped a new one promptly. So happy with the overall”

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Posted 1 year ago

“Fantastic shipping and packaging. Will definitely be buying from The Natural Love Company again.”

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Posted 1 year ago

“So far my experience with the company has been great, I love the options they provide, their super speedy delivery and eco-packaging.”

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Posted 1 year ago

“Very pleased with the speed of delivery. Excellent communication.”

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Posted 1 year ago

The Natural Love Company is rated 4.8 based on 2,499 reviews