The Rugs Reviews

Name: The Rugs
Address: 4 Union Street, Barnet, Barnet
Rating: 4.61

4.6 Rating 2,510 Reviews

90 %

of reviewers recommend The Rugs

4.6

Based on 2,510 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About The Rugs :

The-Rugs presents itself with new, unusual rugs. Thanks to the large selection of rugs in our new online shop, nobody should go out empty-handed here. In addition, it is characterised by fair and reasonable prices.

Visit Website

Email:

info@the-rugs.com

Location:

4 Union Street, Barnet
Barnet
EN5 4HZ

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The Rugs 5 star review on 17th November 2024

545

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good quality rug, looks very stylish. Have only had a week, so I'm hoping as the company says it'll stand the elements.”

The Rugs 5 star review on 15th August 2024

Helpful Report

“Absolutely love my new rugs. As a returning customer, I am very happy again with the quality, price and delivery. 100% reccomend”

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“Really pleased with our new rug. Delivered very quickly and looks gorgeous at a great price too. Would highly recommend The Rugs”

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“Rug was very good quality and the delivery was efficient.”

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“Excellent service fault in the 1st rug but I send it back with no hassle ordered another perfect customer service were excellent would definitely order from this company again”

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“These look fabulous in our office and even the dog find them comfortable 👌”

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“Absolutely beautiful outdoor rug, excellent quality, so very happy with my purchase”

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“Absolutely love my rug! The quality, look and feel is absolutely gorgeous, looks amazing in my new garden!”

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“I am delighted with this rug. The colours are really lovely and it makes a very nice addition to the garden. The website was very easy to use and the sizes and styles were extensive. Delivery was quick with the rug well packaged. This is my third rug ordered from The Rugs and I am very happy to recommend them.”

Helpful Report

“Doesn’t lie flat and the colour in the flesh does not match the colour in the internet. Very disappointed.”

Helpful Report

Hi Carol, Thank you for your feedback. We understand your concerns about the item not lying flat and the colour discrepancies. Please note that it can take some time for the rug to fully flatten after unpacking. We strive to accurately represent colours in our photos, but variations can occur due to lighting and other factors. We also contacted you to improve your experience and help. If you kindly respond to us we would love to help you further. Kind Regards, THE RUGS

“Great rug, great price, great colour”

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“Not impressed, poor quality”

Helpful Report

Hi Anita, Thank you for sharing your feedback. We are sorry to hear that you’re not satisfied with the quality of the item. We take pride in the quality of our products and are concerned to hear about your experience. Our team has reached out to you to address your concerns and work towards a resolution. If you have any additional thoughts or need further assistance, please don’t hesitate to let us know. We are here to help and ensure your satisfaction. Kind Regards, THE RUGS

“Excellent company. Super quick delivery. Lovely rug and great value. Would definitely use again.”

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“Arthritis can’t stite”

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“Great rug - looked exactly as in the picture and feels lovely underfoot 👍”

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“Really happy great service great rug”

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“Very thin but does repell dirt.”

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“First time purchase and I love my rug. Good quality and the same as the picture online.”

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“Lovely rug, exactly the same as the photo. Taking bit of time for the packing creases to flatten but really pleased with how it looks!”

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“Good customer service”

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The Rugs is rated 4.6 based on 2,510 reviews