The Rugs Reviews

Name: The Rugs
Address: 4 Union Street, Barnet, Barnet
Rating: 4.61

4.6 Rating 2,509 Reviews

90 %

of reviewers recommend The Rugs

4.6

Based on 2,509 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About The Rugs :

The-Rugs presents itself with new, unusual rugs. Thanks to the large selection of rugs in our new online shop, nobody should go out empty-handed here. In addition, it is characterised by fair and reasonable prices.

Visit Website

Email:

info@the-rugs.com

Location:

4 Union Street, Barnet
Barnet
EN5 4HZ

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The Rugs 5 star review on 17th November 2024

545

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although it is washable which is what I wanted, it looks and feels more like a towel than a rug. I expected better for the money.”

Helpful Report

Hi Andrew, Thank you for your review - we appreciate hearing back from you! We are sorry for your experience with your order. We contacted you to get more information about your experience and sort out your dissatisfaction with the rug. We are always here to help! Waiting for your response. Kind Regards, THE RUGS

“Yet another beautiful rug purchased from this company. Lovely quality and super fast delivery. Also an amazing price.”

Helpful Report

“It's exactly what I was looking for. The quality is fantastic, and it adds so much warmth and coziness to my living room. And super quick delivery.”

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“Overall really lovely rug, bought it to use on our patio. Colour is great I considered it because of the dog - really easy to wash, looks lovely. They only downside is that the edges fold up even that we followed all instructions how to keep the rug flat. I would recommend this rug for a nice outdoor option.”

Helpful Report

“It's ok though. The corners on two sides just refuse to lie flat. Not the greatest looking thing when it's all crumbled and sticking up”

Helpful Report

Hi Mr A, Thank you for your review - we appreciate hearing back from you! We are sorry for your experience with your order. We contacted you regarding this issue and are waiting for your response to sort out this issue promptly. We are always here to help! Kind Regards, THE RUGS

Dear Adam, Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear that the product did not meet your expectations. Our team has reached out to you directly regarding your order and experience, and we would greatly appreciate the opportunity to learn more about your concerns. This will allow us to assist you in the best way possible. We kindly ask that you respond to our message at your earliest convenience. Thank you again for your understanding and support. Kind regards, THE RUGS

“Beautiful. Its awesome for what it cost me. So glad I bought it. Would definitely recommend 👌”

Helpful Report

“Good quality rug!”

Helpful Report

“Perfect for the price and what we needed.”

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“Lovely rugs and runner. Very pleased with my purchases thank you. Swiftly and safely delivered thank you .”

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“Lovely rug- good communications- delivery at time specified.”

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“Pile a little thin but for the money not at all bad.”

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“Amazing value rug , great quality, will be purchasing another rug in bigger size.”

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“I purchased two rugs from The Rugs and they are amazing rugs, I love the colour and the quality of the rugs. Reasonably priced and delivery was quick too.”

The Rugs 5 star review on 1st September 2024

Helpful Report

“Amazing quality, really happy with how the rug looks. Would recommend.”

Helpful Report

“Super quality rug. Better than I could have hoped. Wonderful service from Customer Care team. Would highly recommend both the Company and their products.”

The Rugs 5 star review on 31st August 2024

Helpful Report

“The first rug we brought was sadly damaged, but the staff at Rugs were excellent, very helpful and polite and sorted it out without a fuss. We ordered a replacement in a bigger size and was given an extra 15% off. The second great looks great and we are really happy with it.”