The Rugs Reviews

Name: The Rugs
Address: 4 Union Street, Barnet, Barnet
Rating: 4.61

4.6 Rating 2,509 Reviews

90 %

of reviewers recommend The Rugs

4.6

Based on 2,509 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About The Rugs :

The-Rugs presents itself with new, unusual rugs. Thanks to the large selection of rugs in our new online shop, nobody should go out empty-handed here. In addition, it is characterised by fair and reasonable prices.

Visit Website

Email:

info@the-rugs.com

Location:

4 Union Street, Barnet
Barnet
EN5 4HZ

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The Rugs 5 star review on 17th November 2024

545

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service n beautiful rugs. So happy”

Helpful Report

Hi Mamoona, We are so grateful for your recommendation! It’s wonderful to know you’re pleased with both our products and our customer support. Thank you for being such a valued customer, and we can’t wait to assist you again soon. Kind Regards, THE RUGS

“Such good value for money! It's so hard to tell online but I've been so impressed! Colour exactly as shown. It's not very thick but has made Such a difference over our hard laminate so much nicer for our toddler to play on. Easy to clean.”

Helpful Report

Hi Melanie, Thank you for your amazing review! We’re so glad to hear that you love your rugs and had a great experience shopping with us. We’re looking forward to welcoming you back for your next purchase. If there’s anything else we can assist with, feel free to reach out! Kind Regards, THE RUGS

“Amazing rug very pleased with the quality of it”

Helpful Report

Hi Leeanne, We’re delighted to hear that you had such a positive experience and that the quality of the rug exceeded your expectations! Your satisfaction is our top priority, and we’re so glad we could meet your needs. Thank you for choosing us, and we hope to serve you again soon. Kind Regards, THE RUGS

“Really lovely rug, bright colours and arrived quickly.”

Helpful Report

Hi Bethany, Thank you so much for your wonderful feedback! We’re thrilled to hear you love your new rug and that it arrived promptly. We look forward to welcoming you back for your next purchase! If you ever need assistance, please don’t hesitate to reach out. Kind Regards, THE RUGS

“Door mat slips in use, not good, even though it's on carpet.”

Helpful Report

Hi Gary, Thank you for your review - we appreciate hearing back from you! We are sorry for your experience with your order. We would have gladly helped you with your experience if you had contacted us about this issue. We sent you an email to hear more about your experience and to help you with this issue. Waiting for your response. We are always here to help! Kind Regards, THE RUGS

“Fantastic customer service but the rug was awful. The print was all pixalated, covered in squares and cheap looking which was a shame as the quality and feel of the rug was spot on. Needless to say I returned straight away and am still awaiting a refund 2 weeks later.”

Helpful Report

Hi Kristina, Thank you for your review - we appreciate hearing about your experience with your order. We are sorry for the experience you had with your order. We helped you with the free return and arranged a free collection to collect the item for a full refund. We have successfully received the returned item and will issue a full refund for your order once our depot team finalizes the rug examination. The payment process may take 2-5 business days. Thank you for your patience in this matter. We are always here to help! Kind Regards, THE RUGS

“This company is brilliant! The website is easy to use, the products are first class and the delivery first class. My rug is gorgeous and has had many delightful comments. I would highly recommend”

The Rugs 5 star review on 30th September 2024

Helpful Report

Hi Julie, Thank you for the fantastic review! We’re so happy to hear you’re pleased with your rug and that delivery was quick. We look forward to assisting you again in the future! Kind Regards, THE RUGS

“This rug is well worth the money. Very pleased with it. Only problem was the courier they use. Rug didn't arrive on time, had to chase and was apparently lost in transit. Must say a new one was dispatched the next day so all ok in the end and was well worth waiting for.”

Helpful Report

Hi Linda, We’re delighted to hear that you had such a positive experience and that the quality of the rug exceeded your expectations! Your satisfaction is our top priority, and we’re so glad we could meet your needs. Thank you for choosing us, and we hope to serve you again soon. Kind Regards, THE RUGS

“I bought the Dalmatian rug it's amazing ...........the only thing I will say is that it was delivered left on my front door step and no note put through I didn't know it was there for quite few hours”

Helpful Report

“Beautiful great price and quick delivery”

Helpful Report

Hi Joan, We’re so pleased to hear that you had a smooth and easy experience and that the rug met your expectations! It’s wonderful to know everything went perfectly for you. Thank you for choosing us, and we hope to serve you again in the future! Kind Regards, THE RUGS

“Arrived promptly great quality and just as discribed”

Helpful Report

Hi Beverley, Thank you for your amazing review! We’re so glad to hear that you love your rugs and had a great experience shopping with us. We’re looking forward to welcoming you back for your next purchase. If there’s anything else we can assist with, feel free to reach out! Kind Regards, THE RUGS

“Great quality at a great price”

Helpful Report

“Fantastic service”

The Rugs 5 star review on 27th September 2024

Helpful Report

Hi Melissa, Thank you for your wonderful feedback! It’s so rewarding to hear that you’re happy with our service and products. Your satisfaction is our top priority, and we’re always here to ensure you have a great experience. We appreciate your business and look forward to assisting you again soon! Kind Regards, THE RUGS

“Fantastic delivery, quality of product, packaging and customer service 👌”

The Rugs 5 star review on 26th September 2024

Helpful Report

Hi L, We truly appreciate your recommendation! It’s fantastic to hear that you’re pleased with the shipping speed, rug quality, and our customer service. We’re always here to assist you, and we look forward to helping you again in the future. Kind Regards, THE RUGS

“Very nice rugs.very pleased with it colour and quality good.”

Helpful Report

Hi Mandy, We’re delighted to hear that you had such a positive experience and that the quality of the rug exceeded your expectations! Your satisfaction is our top priority, and we’re so glad we could meet your needs. Thank you for choosing us, and we hope to serve you again soon. Kind Regards, THE RUGS

“Excellent service and good price.”

Helpful Report

Hi Lynette, We’re delighted to hear that you had such a positive experience and that the quality of the rug exceeded your expectations! Your satisfaction is our top priority, and we’re so glad we could meet your needs. Thank you for choosing us, and we hope to serve you again soon. Kind Regards, THE RUGS

“The rug looks nice but the quality of this rug is lacking, I have purchased many garden rugs and was a little disappointed with this purchase..”

Helpful Report

“prompt delivery, exactly as described, very happy.”

Helpful Report

Hi, Thank you for the fantastic review! We’re so happy to hear you’re pleased with your rug and that delivery was quick. We look forward to assisting you again in the future! Kind Regards, THE RUGS

“Fantastic rug, great price and fast delivery!”

The Rugs 5 star review on 20th September 2024

Helpful Report

Hi Sharon, We’re thrilled to hear you’re happy with your rug, the price, and the delivery speed! Thank you so much for your recommendation—it means the world to us. We’re always here if you need any further assistance and look forward to serving you again. Kind Regards, THE RUGS

“I'm actually over the with my beautiful washable rug .... the quality is amazing and looks beautiful in my hall ... I expected a washable rug to look thin and floppy but amazingly it doesn't.... I'm now going to order another none for my lounge.”

Helpful Report

Hi Ann, We’re delighted to hear that you had such a positive experience and that the quality of the rug exceeded your expectations! Your satisfaction is our top priority, and we’re so glad we could meet your needs. Thank you for choosing us, and we hope to serve you again soon. Kind Regards, THE RUGS

The Rugs is rated 4.6 based on 2,509 reviews